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"Although the property gave me an upgrade the room was very cold because “ the heating doesn’t come on till October” They offered more blankets but no small heater etc. The breakfast was good and the views from the Hotel Restaurant of the Caucuses Mountains were great. There were no tea & coffee making facilities in my room, however they did give me one complementary cup of tea. The wifi kept dropping out. As a solo traveller I enjoy a good internet connection"

"Honestly, the place was beautiful. But whay truly made our experience memorable was the wonderful staff that welcomed us warmly and treated us with so much kindness. Also a big plus are the dogs Fran and Chardonnay. Georgians truly are so kind!"

"It's a nice hotel from afar but it's clearly aimed at a client from a certain large cross continental country. Certain things just felt a of a let down and bluntly we wouldn't go again. Our room was nice enough with a big TV and overall good size but the curtains didn't pull fully round so you had light every morning and the cleaner seeing me naked when cleaning the windows in the early hours which was ok but my wife was less than happy. Breakfast was a sh**show of who can fill up their plates highest and then....leave half of it for the cleaners, this meant food was running out constantly and there was huge queues for basically anything. Really unpleasant experience. The pool was like many resorts fighting for deckchairs to then have crap drinks ten times the price of anywhere in the country. The gym was a state with cracked flooring meaning for me who was bearfoot or flip flops as you do at a resort meant sharp bits of tile jamming in my feet. Most equipment felt like it was about to break and I actually had to fix the main cable machine as it broke while I used it. Leaving and returning to the hotel is like your being grilled for a prison, I just don't think people leave this hotel while staying here as the security staff seemed pi**ed off that we had gone and come back. I was trying to think of a witty line like a gold plated turd for this place but it's nicer than that....it's a 6/10 and that's really it. "

"Great facility, staff could do better in terms of service mind, room was perfect and clean."