Kavros Holidays from AU$2,142

This hotel had lots of positives but also a few things that could be improved. Pros - very clean, very closely located to the beach, a decent range of food for breakfast and dinner. Cons - the staff are really not very helpful. I won’t name and shame, but one particular person on the reception barely acknowledged us on arrival, didn’t seem to be expecting us till the evening (despite having booked and organised the taxi for us), could not offer any tourist information (when I asked which beach she would recommend visiting, she simply said that I’ll “work it out”). The pool bar - great staff and friendly, but not much ambience in the evening. A lot of the food from the buffet was not labelled so sometimes it was a guessing game. You also have to pay a deposit for pool towels rather than it being provided (I’ve stayed in 3 star hotels where this wasn’t the case). Overall this hotel was good but not amazing. I can’t fault the cleanliness but the unhelpful staff and poor communication via email prior to the trip isn’t great.

The hotel is amazing, we had the all inclusive package and it’s was fantastic.

Room - beachfront - absolutely worth paying extra for this, beach is lovely and kept clean. Water clean, warm and can walk in approx 100ft into the sea and still touch sea floor. Perfect environment for families with young children. All staff were impeccably polite , attentive and aimed to please, from hotel reception, bar staff, housekeeping, restaurant staff Food in restaurant was excellent- superb range of foods on buffet, delicious desserts, always topping up fresh watermelon, honey due melon, pineapple, oranges, apples, peaches, bananas in abundance Food was very tasty , great selection of breads, cheeses. Entertainment was available on some of the nights , violin player, singer, saxophone player all were great Lovely range of shops within walking distance , and bus and taxi straight into Chania old town. Had a very relaxing time and will go back again!

We loved our stay. The hotel is very comfortable and the staff is helpful. The pools are amazing (although a bit cold in the low season). The facilities are in great condition. We couldn’t have asked for more from this hotel!

So friendly and welcoming. Staff were very helpful. Plenty of space to relax. Great sports facilities.