2/10 Terrible
Brady
Travelled with partner
15 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Starting off the staff we checked in with was really nice and friendly. She did complain a lot about how her housekeepers were way behind and had to put us on the second floor which was fine. But then made us go to the farthest back part of the building. Got to our room and it has clearly not been used in a LONG time. The trim on the TV cabinet was broken and laying on the floor. The room was ice cold (it was the second week of February with 2 inches of snow outside) so I turned on the heat which blew out a puff of dust. I pulled the filter out, which was covered in dust. Grabbing blankets because it was so cold I noticed the headband was covered in dust. There was pubic hair all over the floor in the bathroom and the room was still cold. After 30 minutes the room was not getting any warmer. Only cold air was coming out if the heater and it was at 89 and high heat. Tried calling the front desk with the phone in the room but it was broken. I ended up walking to the front desk by rooms with yelling and barking dogs. The staff at the front desk said she only had 2 rooms available so she moved us to a room across the hallway. 2 rooms? The parking lot had 7 cars in it and I'm pretty sure 2 of them were abandoned. Theres 200 rooms? Okay fine. still the same problem. No heat. Told the front desk again and she said turn it on high. It might take a while. We ended up going to Target and getting a space heater. It was like a scene out of a movie. Pay the extra $30 to say anywhere else
Brady
Stayed 1 night in Feb 2025