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Kigali Serena Hotel

5.0 star property
Luxury hotel connected to the convention centre in Kigali with free breakfast

Photo gallery for Kigali Serena Hotel

Outdoor pool
Deluxe Room | View from room
View from property
Reception
Executive Suite | Living area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Spa
  • Room service
  • Gym
The current price is AU$298
includes taxes & fees
3 July - 4 July

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Balcony
Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Bidet
Private bathroom
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Bidet
Private bathroom
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Bidet
Private bathroom
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
TV
Separate bedroom
Blackout curtains
Bidet
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Bidet
Private bathroom
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
Boulevard De La Revolution, Kigali, 250

What's nearby

  • Nyamirambo Stadium - 4 min drive - 3.4 km
  • Kigali Heights - 7 min drive - 4.2 km
  • Kigali Business Centre - 7 min drive - 4.2 km
  • Kigali Convention Centre - 7 min drive - 5.3 km
  • BK Arena - 11 min drive - 6.8 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive

Restaurants

  • ‪Executive Lounge - ‬4 min walk
  • ‪UMUT Cafe&Restaurant - ‬20 min walk
  • ‪DownTown - ‬11 min walk
  • ‪Makfast - ‬15 min walk
  • ‪Fusion Restaurant - ‬19 min walk

About this property

Kigali Serena Hotel

Luxury hotel near Kigali Convention Centre
You can look forward to a free breakfast buffet, a poolside bar and a terrace at Kigali Serena Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a Swedish massage, aromatherapy or a body wrap. The on-site restaurant, The Milima Restaurant, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Limo/town car service, express check-out and express check-in
  • Babysitting (surcharge), massage treatment rooms and tour/ticket information
Room features
All 148 rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • 42-inch TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English, French, Swahili

Similar properties

Lobby

Radisson Blu Hotel & Convention Centre, Kigali

  • Pool
  • Spa
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, 159 reviews
The price is AU$272
includes taxes & fees
28 June - 29 June
Radisson Blu Hotel & Convention Centre, Kigali

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Milima Restaurant
  • The Sokoni Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 4 buildings
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for RWF 150.0 per night.

Payment types

Important information

Optional extras

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: RWF 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number A505/06

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

Does Kigali Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Kigali Serena Hotel?

As of 20 June 2025, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on 3 July 2025 start from AU$298.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kigali Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kigali Serena Hotel?

Self-parking is free at this property.

What time is check-in at Kigali Serena Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Kigali Serena Hotel?

Checkout is at 11 AM.

Does Kigali Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of RWF 35 per person applies.

Where is Kigali Serena Hotel located?

Located in the heart of Kigali, this luxury hotel is within 1 mile (2 km) of Union Trade Center and Ntarama Church. Club Rafiki and Ryi'nyamirambo Market are also within 2 miles (3 km).

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Kigali Serena Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 89 out of 130 reviews
Rating 8 - Good. 25 out of 130 reviews
Rating 6 - Okay. 8 out of 130 reviews
Rating 4 - Poor. 8 out of 130 reviews
Rating 2 - Terrible. 0 out of 130 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Friendly and helpful staff. Good food.
Stayed 3 nights in Jun 2025

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Stayed 6 nights in Apr 2025

10/10 Excellent

SOMORIN AHMED

Liked: Staff & service, amenities, property conditions & facilities
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Stayed 2 nights in Jan 2025

10/10 Excellent

gail

Liked: Cleanliness, staff & service, property conditions & facilities
Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
Stayed 1 night in Jan 2025

8/10 Good

Boubacar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2024

10/10 Excellent

Noel

Liked: Cleanliness, amenities
Very professional staff
Stayed 5 nights in Nov 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
5 star quality service
Stayed 3 nights in Jun 2024

10/10 Excellent

ELLENOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor pool.
Stayed 2 nights in Aug 2023

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, amenities
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great feeling
Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

Not a 5 star hotel

Dated, old, not even close to a 5 star hotel.
Stayed 2 nights in Oct 2022

4/10 Poor

Yakup

Disliked: Staff & service, property conditions & facilities

Very Bad Front Office Staff

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
Stayed 1 night in Feb 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
Stayed 4 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

A bit out-of-date

The service was good, breakfast great and the rooms were very large, but definitely out-of-date. The shower in particular was quite bad, the water never got very hot and sometimes was barely warm. The rest of the room was also a bit dated..
Stayed 5 nights in Apr 2023

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
Stayed 1 night in May 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great all the way around
Stayed 9 nights in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and beautiful pool and spa.
Stayed 4 nights in Jan 2025

10/10 Excellent

Emmanuel

Stayed 2 nights in Jan 2025

4/10 Poor

Michel

Disliked: Amenities, property conditions & facilities
I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Stayed 2 nights in Jul 2024

10/10 Excellent

DANIEL

Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely lovely place
Stayed 6 nights in Mar 2024

10/10 Excellent

Monica

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Stayed 2 nights in Feb 2024

8/10 Good

Kentaro

Stayed 3 nights in May 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Reuben

Stayed 1 night in Nov 2022