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Step Town Hotel

3.0 star property
Hotel in Kigali with free breakfast and restaurant

Photo gallery for Step Town Hotel

Exterior
Terrace/patio
Single Room | Living area
Front of property
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, Bathtub

Minibar, in-room safe, free cots/infant beds, rollaway beds

Double Room, Bathtub

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Wardrobe
Daily housekeeping
In-room safe
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Minibar, in-room safe, free cots/infant beds, rollaway beds

Standard Twin Room

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Wardrobe
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

Suite

Suite

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Wardrobe
Daily housekeeping
In-room safe
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, free cots/infant beds, rollaway beds

Deluxe Twin Room

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Wardrobe
Daily housekeeping
In-room safe
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Minibar, in-room safe, free cots/infant beds, rollaway beds

Single Room

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Wardrobe
Daily housekeeping
In-room safe
  • 25 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room, Bathtub

Triple Room, Bathtub

Triple Room, Bathtub

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Wardrobe
Daily housekeeping
In-room safe
  • 42 sq m
  • Sleeps 3
  • 3 Single Beds
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About the area

Map
Kiyovu-Muhima, KN 1Av, Kigali

What's nearby

  • Kigali Genocide Memorial Centre - 3 min drive - 2.3 km
  • Kigali Heights - 6 min drive - 4.1 km
  • University of Kigali - 6 min drive - 3.8 km
  • Kigali Convention Centre - 6 min drive - 4.5 km
  • Nyamirambo Stadium - 7 min drive - 5.2 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 25 min drive

Restaurants

  • ‪Museum Cafe, Kigali Memorial - ‬4 min drive
  • ‪Executive Lounge - ‬4 min drive
  • ‪UMUT Cafe&Restaurant - ‬16 min walk
  • ‪DownTown - ‬17 min walk
  • ‪Makfast - ‬15 min walk

About this property

Step Town Hotel

Hotel near Kigali Convention Centre
Consider a stay at Step Town Hotel and take advantage of free continental breakfast, a terrace and a garden. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), an electric car charging station and express check-out
  • Express check-in, meeting rooms and tour/ticket information
Room features
All guest rooms at Step Town Hotel have amenities, such as free WiFi and safes, as well as minibars and room service.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with baths or showers and hairdryers

Languages

English, French, Swahili

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar
  • Room service

More

  • Safe

Policies

Check-in

Check-in start time: 10 AM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 7 AM - 2 AM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets stay for free
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.00 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: USD 20.00 per night
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Long-term renters welcome

We should mention

This property does not have any lifts

Property is also known as

Step Town Hotel Kigali
Step Town Kigali
Step Town
Step Town Hotel Hotel
Step Town Hotel Kigali
Step Town Hotel Hotel Kigali

Frequently asked questions

Is Step Town Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Step Town Hotel?

Self-parking is free at this property.

What time is check-in at Step Town Hotel?

Check-in start time: 10 AM; check-in end time: 2 AM. After-hours check-in is not available.

What time is check-out at Step Town Hotel?

Checkout is at 10 AM.

Does Step Town Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Step Town Hotel located?

Situated in Kigali, this hotel is 0.6 mi (1 km) from Union Trade Center and within 3 miles (5 km) of Ntarama Church and Inema Art Center. Ivuka Arts Kigali and Gikondo Market are also within 3 miles (5 km).

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Step Town Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 2 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 3 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent staff attitude. Staff and manager did tgeir utmost to help us during our stay in Kigali
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful and kind. We lost our bags at the airport and the manager went over and above what he meeded to do to get them back. All of the bar and restaurant staff and drivers were really chatty and fun too
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay in Kigali—great breakfast and restaurant, comfortable rooms, very friendly staff
Stayed 11 nights in Mar 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chris....Australia

Efficent friendly service. Great breakfast served on patio overlooking hills and views over lower city. Easy uphill 20 min walk to city centre... Basic clean rooms with bathroom...try for upper room with vuews.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
goed was de aandacht en de zorg van het personeel.
Stayed 3 nights in Jan 2019

6/10 Okay

Frank, East London

Overbooked so sent to a new hotel

Unfortunately we turned up to the hotel to find it had been overbooked and we were provided an alternative hotel. The manager did all he could to correct the error which we were really grateful for.
Stayed 3 nights in Nov 2018