Kim Ma Holidays from AU$1,273

I stayed at this hotel for a few days in the old quarter area of Hanoi, I enjoy the location because it was very close to the train street and other local attractions, the room and Hotel was very comfortable and the hotel provided basic essentials and services and an adequate breakfast as well. The water pressure in my room was inconsistent. Other than that the majority of my stay was very satisfactory.. also the staff did an exceptional job of setting up my travel tours and airport transfer which were excellent tours from excellent companies and provided meaningful memories during my stay here in Hanoi.

The location was very convenient. We could walk to many major tourist attractions. The rooms were very clean and the beds were very comfortable. The breakfast buffet was great. The staff were very nice and friendly. We had a great time there and would definitely recommend this hotel to friends and family visiting Hanoi.

Good location, friendly staff Tung, the manager from Royal Palace is very attentive and helpful. He sent me a warmest greetings via WhatsApp immediately after my booking. He also helped arrange our 1 day Halong Bay tour at very reasonable price. He really made our stay unforgettable.

I liked my stay overall. The staff was always nice and helpful. The bath tub is tiny for me (6 ft tall). Also the shower controls don't work well. Water barely comes out the shower. The faucet part doesn't aim into the tub. Also the drain didn't work properly. I felt the bathroom could be cleaner as well. I didnt use the restaurant, spa or roof bar.

Amazing room, lovely view, pool is so nice and view is amazing from pool. Breakfast was lovely, great vegetarian options. Only 1 problem I had, under the bed had not been cleaned and there was a lot of dirt and bottles/wrappers from previous guests. Everything else was absolutely spotless