4/10 Poor
Ronald, Fonthill
Travelled with partner
20 Jan 2025
Disliked: Staff & service
Communication with hotel staff was poor. We never had any in-person communication. We had arranged for early check-in at an extra charge because we were attending an afternoon event nearby. Although we arrived an hour later than we had indicated due to traffic, our room was not ready. We asked for the $35 'early check in fee' to be removed and it was removed after speaking to the breakfast staff.
In general the bed was comfortable. There was only one mug at the '24/7' coffee/tea service which we rinsed out to reuse in the morning. The breakfast was okay but we would have appreciated some fruit or toast served as well. Overall we were disappointed with the overall attention to detail and guest experience.
Ronald
Stayed 1 night in Jan 2025