Knollwood Buildng Tours and Activities

We really love coming to this hotel. It is one of our favorites and we visit every year. Hyatt has done some great things with the property! However, after this visit, we are seriously questioning coming back. One of the main reason we pick hotels is that they have late check out, and the Welk has always been accommodating, until Hyatt took over. They will let you about their late check out policy, which “hasn’t changed” - you must call any time after 7AM to try and get a later time. We always check out on Sunday, since we stay for the 4 day weekend. The last 3 stays, we have called at 7:02AM (literally) and each time they inform us that there are too many guests checked in to give any late check outs. This visit, I asked the front desk who said “weekends are always busy.” So, you, the hotel, know that you are going to have too many people on the upcoming weekend, then DON’T tell us there is a possibility of a late check out and to call at 7AM!!! Just tell us you can’t accommodate it ahead of time. This is SO important, as I work nights and the 2 hours of missed sleep completely ruins the next week’s routine. Something must change about this policy. Either take it away on the weekends and be straightforward about it, or honor what you say and let people check out later. Honestly, you don’t have enough maids to clean 300 rooms in 2 hours, I think they can stagger their times and still allow some rooms to check out late. We may give it one more try. Your move, Hyatt!

Loved the rooms & they kept them so cleaned and stocked us with water everyday! So close to everything.

Didn't get an upgrade