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Reviews of SpringHill Suites by Marriott Knoxville at Turkey Creek

2.5 out of 5
SpringHill Suites by Marriott Knoxville at Turkey Creek
10955 Turkey Dr, Knoxville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 387 out of 623 reviews
Rating 8 - Good. 152 out of 623 reviews
Rating 6 - Okay. 41 out of 623 reviews
Rating 4 - Poor. 19 out of 623 reviews
Rating 2 - Terrible. 24 out of 623 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

barret

Liked: Cleanliness, staff & service
Didn’t like bathroom in middle of suite. Like kitchen area. Room was dark, needed better lighting.
Stayed 2 nights in Feb 2025

10/10 Excellent

Victor, Tehachapi

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean rooms
Stayed 3 nights in Jan 2025
Response from Travis Murphy General Manager on 4 Feb 2025
Thank you for staying with us and leaving a great review Victor!

8/10 Good

Zachary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jan 2025
Response from Travis Murphy General Manager on 4 Feb 2025
Thank you for staying with us Zachary!

6/10 Okay

Michael

Stayed 1 night in Dec 2024
Response from Travis Murphy General Manager on 4 Feb 2025
Thank you for staying with us and for taking the time to rate your stay. We hope to see you again!

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great location with respect to restaurants. Lots of dining options. This hotel is right next to the highway. One side of the hotel is a bit quieter because it faces away from the highway. The other side has rooms that face the highway and it is pretty noisy. It didn't make for a good night's sleep. The rooms need a facelift and I noticed that the walls in the room looked dirty in places. We are a family of 5 and now that our kids are teens, even a suite us a bit tight for all of us. We used the pull out sofa and it looked clean, however the sheets smelled like they had been sitting in the closet for awhile during our one visit and during our other visit in the same week, there was no fitted sheet. However, when we requested fresh sheets both times, they brought them right away. Our family really enjoyed the breakfasts and the variety of options. 2 of us have celiac. We asked what they had that was gluten free and they brought out an Udi's breakfast muffin. Our second stay was met by a person passed out near the ice machine on the 3rd floor where our room was. Not sure if they were sleeping or passed out but they were lying in a weird position and their hood was over their head. We let the front desk know and they took care of it
Stayed 1 night in Jan 2025
Response from Travis Murphy General Manager on 4 Feb 2025
Michael,Thank you for staying with us and for taking the time to leave detailed feedback after your visit! I was sorry to learn that your recent visit wasn't the problem free experience that we strive to provide for all of our guests.I hope that for your next visit to Knoxville you will stay with us again and allow us another opportunity to provide you with an excellent stay.Sincerely,Travis MurphyGeneral Manager

4/10 Poor

Vicki

Travelled with partner
Disliked: Cleanliness
Checked in late (11:30pm) just to sleep and then get up early and continue on home while traveling from Florida to Michigan. Got pjs on, used the rest room real quick and climbed Into bed. The noise from I-75 was loud. We weren’t even that close to it. The hotel was quiet since it was so late so I’m not sure if the whole hotel is noisy. Woke up early and jumped in the shower only to find that when I put the toilet seat down, there was feces all over the back of the toilet! Gross! I would have requested another room right away if I saw that the night before but we had hurried to bed. I told the manager and showed him the picture of it. He didn’t seem too grossed out by it. He just said he would Speak to housekeeping about it. I wouldn’t stay here again. Breakfast was busy and food was not stocked. Milk was gone. Waited for hot food to come out. It was new and looked nice but Cheaper hotels in area would have been better.
Stayed 1 night in Nov 2024
Response from Travis Murphy General Manager on 4 Feb 2025
Vicki,Thank you for staying with us and for taking the time to leave detailed feedback. I'm sorry that your stay wasn't the problem free experience that we strive to provide for all of our guests. I hope that for your next visit to Knoxville you will allow us another opportunity to show you the enjoyable stay that is the norm at our hotel.Sincerely,

8/10 Good

BINBIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. It is not as new as other springhill that I leaved. But it is recommended for family to stay for sure.
Stayed 1 night in Dec 2024
Response from Travis Murphy General Manager on 1 Jan 2025
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
We love how comfortable this property is. The only drawback is the noise from the interstate. Bring a device with white noise to make your night better.
Stayed 1 night in Dec 2024
Response from Travis Murphy General Manager on 1 Jan 2025
Thank you for being a repeat guest Paula!

10/10 Excellent

Jeff

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024
Response from Travis Murphy General Manager on 1 Jan 2025
Thank you for staying with us Jeff!

10/10 Excellent

John

Stayed 1 night in Dec 2024
Response from Travis Murphy General Manager on 4 Feb 2025
Thank you for staying with us John!

10/10 Excellent

ROBERT, Anderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. We have stayed there several times. Starting to show a few minor signs of age - but overall still good value for money.
Stayed 1 night in Dec 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for being a repeat guest Robert!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Efficient operation, exceptionally friendly staff, and affordable!
Stayed 2 nights in Nov 2024
Response from Travis Murphy General Manager on 20 Dec 2024
So glad you enjoyed your stay Richard. We hope to see you again!

6/10 Okay

Jacqueline

Travelled with family
Liked: Staff & service
Disliked: Amenities
The beds are small. The breakfast was convenient. I didn’t like the fact that they only clean the rooms every other day. I wasn’t informed of this. We only stayed 2 nights so when we came back after our day out, I was surprised to find that they hadn’t cleaned the room.
Stayed 2 nights in Nov 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Jacqueline,Thank you for staying with us and for taking the time to leave feedback after your visit!For your next trip I hope you will consider staying with us again and allowing us the opportunity to find a room type with a bed size that would better meet your needs!Housekeeping refreshes are performed every other day by default but if additional housekeeping is needed during your stay it is available upon request.Thank you!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient
Stayed 1 night in Nov 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for staying with us Thomas!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a soccer tournament. Easy access and lots of food options in walking distance
Stayed 2 nights in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Glad to learn you enjoyed the Turkey Creek area John. We hope to see you for the next tournament!

10/10 Excellent

Vicki

Stayed 1 night in Nov 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for staying with us Vicki!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff. Would definitely come back.
Stayed 1 night in Nov 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for the great feedback Erica! We look forward to your next visit!

10/10 Excellent

Bryant

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and in the perfect location just incase you need food , Walmart or etc.
Stayed 3 nights in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
So glad you enjoyed your time in the Turkey Creek area Bryant. We hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel! Staff was so friendly And helpful. Check in easy. Room clean and comfy.
Stayed 1 night in Nov 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Mary thank you for staying with us and for leaving such a great review. We hope to see you again!

8/10 Good

Kathy

Stayed 1 night in Nov 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for staying with us Kathy!

10/10 Excellent

Houston

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Nov 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for staying with us and for taking the time to leave such great feedback Houston!

2/10 Terrible

Larry

Travelled with family
I put in my request to have no down feathers in my room. Then I spoke with two people that assured me that would be the case but when we arrived they were feathered pillows. My son had an allergic reaction and is sick now so I will never be back again.
Stayed 2 nights in Nov 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Larry,Thank you for staying with us and for taking the time to leave valuable feedback after your visit. I am very sorry that all of the feather pillows were not removed prior to your arrival. Please know that your comments have been reviewed with our team to ensure this doesn't happen again.I hope that for your next visit to Knoxville you will consider staying with us again and allowing us the opportunity to regain your trust.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for staying with us Pete!

10/10 Excellent

Hyunji

Stayed 1 night in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for staying with us!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel overall was nice & the staff was very friendly. However, whenever a room next to us or above us turned on their shower it sounded like a freight train. It was so loud and did not allow us to sleep.
Stayed 3 nights in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for staying with us and for taking the time to leave feedback. We will do our best to address the issue and we hope to see you again for your next visit to Knoxville!

10/10 Excellent

Patti

Travelled with family
This hotel has everything. Staff is awesome. Rooms are extremely clean. Shopping and restaurants are within walking distance. Front desk staff was so helpful and kind
Stayed 4 nights in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for taking the time to leave such a great review Patti, it was a pleasure to share with our team. We hope to see you again!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience! Clean room. Good breakfast. Many dining options in the area. Definitely would stay again.
Stayed 1 night in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
We look forward to seeing you next time Donald!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for staying with us Jennifer!

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Pleasant stay... not as "modernized" as other SpringHill Suites I have stayed in but it was fine. Friendly staff, great breakfast.
Stayed 1 night in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Glad you enjoyed your time with us Heather and we appreciate your loyalty to the brand.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for staying with us Elizabeth!

10/10 Excellent

Suzie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable!
Our stay was very comfortable. We would definitely stay there again and the staff were all great!
Stayed 2 nights in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you Suzie! We look forward to seeing you on your next visit!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean quiet fast checkin nice staff
Stayed 3 nights in Oct 2024
Response from Travis Murphy General Manager on 20 Dec 2024
Thank you for staying with us David!

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel .
Business trip . Chose based on location and quality .
Stayed 1 night in Oct 2024
Response from Travis Murphy General Manager on 6 Oct 2024
Thank you for staying with us Karen!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the price next to Texas Roadhouse
Stayed 1 night in Sep 2024
Response from Travis Murphy General Manager on 1 Oct 2024
David,So glad you enjoyed our proximity to Texas Roadhouse! Thanks for staying and we hope to see you again!

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how this property was close to many stores and restaurants.
Stayed 2 nights in Sep 2024
Response from Travis Murphy General Manager on 25 Sept 2024
So glad you enjoyed the Turkey Creek area Amelia! We hope to see you again on your next visit to Knoxville!

10/10 Excellent

Lucretia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024
Response from Travis Murphy General Manager on 22 Sept 2024
Thank you for staying with us Lucretia!

10/10 Excellent

Casey

Stayed 1 night in Aug 2024
Response from Travis Murphy General Manager on 22 Sept 2024
Casey,Thank you for staying with us and for taking the time to leave a positive review after your stay!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again.
Stayed 1 night in Aug 2024
Response from Travis Murphy General Manager on 22 Sept 2024
We look forward to your next visit Maria!

10/10 Excellent

Paul

Stayed 3 nights in Aug 2024
Response from Travis Murphy General Manager on 22 Sept 2024
Thank you for staying with us Paul!

8/10 Good

April

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024
Response from Travis Murphy General Manager on 22 Sept 2024
Thank you for staying with us April!

2/10 Terrible

kenneth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Charged twice for room by hotel. Hotel wont resolve it
Stayed 1 night in Aug 2024
Response from Travis Murphy General Manager on 22 Sept 2024
Kenneth,Thank you for taking the time to provide feedback after your visit. Please know that authorizations placed at checkin are released upon checkout and may take several business days to be release by your bank. If I can be of further assistance with any billing concern please do not hesitate to contact me directly.

8/10 Good

LaQuisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I gave an overall rating of 4 because the room was booked for 2 queen beds but the beds looked more like twin. They did what they needed to do for a one nights stay but if our stay had to be longer we couldn’t have stayed. The overall quality was good.
Stayed 1 night in Aug 2024
Response from Travis Murphy General Manager on 22 Sept 2024
LaQuisha,Thank you for staying with us and for taking the time to provide feedback after you visit. I am glad we were able to provide the quality you expected! We do not offer queen size beds at this property but hope that for any future visit where a double suite with two double beds and a full size sofa sleeper can accommodate you will choose to stay with us again!

10/10 Excellent

Mayela, Germantownt

Liked: Cleanliness, property conditions & facilities
Great stay and service! Thank you
Stayed 2 nights in Aug 2024
Response from Travis Murphy General Manager on 22 Sept 2024
Mayela,I enjoyed sharing your feedback with the team. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024
Response from Travis Murphy General Manager on 22 Sept 2024
Thank you for staying with us and for taking the time to leave a review Haley!

10/10 Excellent

Keli

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel.
Stayed 1 night in Aug 2024
Response from Travis Murphy on 22 Sept 2024
Keli,Thank you for leaving such great feedback! We hope to see you again soon!

6/10 Okay

Mimi

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024
Response from Travis Murphy General Manager on 22 Sept 2024
Thank you for staying with us Mimi!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the hotel and the area was great. We will stay here from now on when in the Knoxville area.
Stayed 2 nights in Aug 2024
Response from Travis Murphy General Manager on 22 Sept 2024
We look forward to your next visit Shawn!

8/10 Good

Aliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Property pretty cool but pool was extremely cold
Stayed 3 nights in Jul 2024
Response from Travis Murphy General Manager on 22 Sept 2024
Aliyah,Thank you for staying with us and for leaving feedback after your visit!

10/10 Excellent

Kesha, Whitesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Just needed a place to lay my head for a few hours. No problems
Stayed 1 night in Jul 2024
Response from Travis Murphy General Manager on 22 Sept 2024
Glad we could provide a comfortable stop along the way Kesha. Thank you for taking time to leave positive feedback!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024
Response from Travis Murphy General Manager on 22 Sept 2024
Thanks so much for staying with us Rafael. We hope to see you again on the next visit to Knoxville!