6/10 Okay
Abdulaziz Fadala M A, New York
Travelled with family, Travelled with group
9 Jan 2025
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We stayed here for one night at the seaside villa with the pool and it was a great view -- especially around sunset time! The villa itself is beautifully decorated and it felt like a vacation from our vacation. Our issue, however, was the cleanliness of the bed and the way the staff handled our concerns. Upon finally winding down and undoing the perfectly set bedsheets, we discovered stains all over the bedsheets which looked like someone had defecated on the bed (horrible). It was unfortunately well past the time the front desk operates when we found out about the bedsheets, and so the only thing we could do was turn the bedsheets inside out and go to sleep. The next morning upon our checking out from the hotel, we showed them pictures and videos of the bed stains and the staff immediately told us that they had checked the room before they gave us the key and there in no way or shape any stains or issues with the room. When we explained that we didn't even use the bed until later that night as we were out by the pool and for the rest of the evening outside the resort in town, they said why didn't we call them at night if there was an issue with the bedsheets. We told them we did and we did try to go to the front desk and it was closed. They then questioned how come we didn't call the emergency number on the front desk, which we didn't know about or see on the front desk. Staff said nothing can be done at this point and didn't even attempt to apologize.
Abdulaziz Fadala M A
Stayed 1 night in Jan 2025
