2/10 Terrible
Tani
Travelled with family, Travelled with partner
25 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Subject: Feedback Regarding Our Stay
Dear Bruce,
We appreciate the effort you’ve put into making your property available for guests, and we must say the views are absolutely stunning. Additionally, your warm welcome and thoughtful communication were much appreciated. However, this stay did not meet our expectations, and we feel it’s important to share our experience with you.
Here’s a list of concerns we encountered during our stay:
1. Construction noise: There was construction happening the entire time we stayed here, with workers on the roof and the constant noise of saws and other tools. This made it very difficult to relax by the pool.
2. Hot water: There is barely any hot water.
3. Bathtub and sink issues: The bathtub cannot hold water because the stopper doesn’t work. Additionally, one of the faucets in the master bathroom is so loose that it wobbles significantly.
4. Lighting: The hallway light and the pool light are not functioning.
5. Television: None of the televisions had service during our stay. Someone came out to try to fix it but said it couldn’t be resolved and that you would need to contact the provider. This explanation didn’t make much sense, and the issue remained unresolved.
6. Internet: The internet connection was so poor that we couldn’t use it at all during our stay.
7. Bed comfort: The bed is extremely hard, causing back pain. We requested an extra cushion or topper to make it more comfortable.
Tani
Stayed 7 nights in Dec 2024