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Paradise Island Estate

4.5 star property
Luxury villa with 5 outdoor pools and free valet parking
your current months are November, 2024 and December, 2024.
November 2024
December 2024

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Exterior
Exterior
Presidential Villa, 4 Bedrooms, Non Smoking, Private Pool
Presidential Villa, 4 Bedrooms, Non Smoking, Private Pool | Private kitchen
80-cm flat-screen TV with satellite channels, TV, MP3 dock

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Free airport shuttle
    Free airport shuttle
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Spa
    Spa
The price is AU$211
includes taxes & fees
17 Nov - 18 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
  • 74 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Villa, 4 Bedrooms, Non Smoking, Private Pool

Presidential Villa, 4 Bedrooms, Non Smoking, Private Pool

Presidential Villa, 4 Bedrooms, Non Smoking, Private Pool

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 511 sq m
  • 4 bedrooms
  • 5 bathrooms
  • Ocean view
  • Sleeps 10
  • 4 King Beds and 1 Double Sofa Bed

View all photos for Royal Pool Suite Cottage

Courtyard view

Royal Pool Suite Cottage

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 74 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for 3 Bedroom Private Pool Villa

3 Bedroom Private Pool Villa | Terrace/patio

3 Bedroom Private Pool Villa

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 279 sq m
  • 3 bedrooms
  • 4 bathrooms
  • Partial sea view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Luxury Villa, 3 Bedrooms, Private Pool, Partial Ocean View

Luxury Villa, 3 Bedrooms, Private Pool, Partial Ocean View | Terrace/patio

Luxury Villa, 3 Bedrooms, Private Pool, Partial Ocean View

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 297 sq m
  • 3 bedrooms
  • 4 bathrooms
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds and 4 Single Bunk Beds

View all photos for 2 Bedroom Private Pool Villa

80-cm flat-screen TV with satellite channels, TV, MP3 dock

2 Bedroom Private Pool Villa

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 200 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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8.4 out of 10, Very good, (74)
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About the area

Map
74/82 Moo 5, T. Bophut, Choeng Mon Beach, Koh Samui, Surat Thani, 84320

What's nearby

  • Choeng Mon Beach - 9 min walk
  • Wat Plai Laem - 3 min drive
  • Bangrak Pier - 4 min drive
  • Big Buddha Statue - 4 min drive
  • Chaweng Beach - 7 min drive

Getting around

  • Ko Samui (USM) - 7 min drive

Restaurants

  • ‪Carnival - ‬13 min walk
  • ‪Garland Samui Restaurant - ‬9 min walk
  • ‪MexSiam (เม็กสยาม) - ‬10 min walk
  • ‪FishHouse - ‬14 min walk
  • ‪Akbar Indian & Thai Food Restaurant - ‬6 min walk

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Paradise Island Estate

Luxury villa with 5 outdoor pools and free valet parking
Along with 5 outdoor pools, this villa has a restaurant and a fitness centre. Free WiFi in public areas is provided, as well as free valet parking, a free airport shuttle and a free beach shuttle. Other amenities include Access to hot tub, spa services and a children's pool. All 15 soundproofed villas feature free WiFi and Select Comfort beds. Guests can enjoy deep soaking bathtubs, and other standard amenities include kitchens with fridges and stovetops.
Paradise Island Estate offers 15 accommodations with MP3 docking stations and minibars. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate sitting areas. Select Comfort beds feature Frette Italian sheets, down duvets and premium bedding. 80-cm flat-screen televisions come with premium satellite channels. Accommodation at this 4.5-star villa has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, French, Italian, Spanish, Thai

Property amenities

Beach

  • White sand beach nearby
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach shuttle

Pool/Spa

  • 5 outdoor pools
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Spa tub

Internet

  • Available in the villa: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle
  • Area shuttle
  • Free beach shuttle
  • Free ferry terminal shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Childcare (surcharge)
  • Children stay free (see details)
  • Children's books
  • Children's pool
  • Children's toys
  • Playground
  • Supervised activities for children (surcharge)

Restaurants on site

  • Private In-Villa Chef

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Lobster/crab pot
  • Microwave
  • Mixer
  • Rice cooker
  • Spices
  • Toaster

Dining

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: THB 400 for adults and THB 400 for children
  • A restaurant
  • Limited room service
  • Minibar

Bedrooms

  • Down comforter
  • Frette Italian sheets
  • Rollaway/extra bed: THB 2,000 per night
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 80-cm flat-screen TV with premium satellite channels
  • Games
  • MP3 dock

Outdoor areas

  • Barbecue grill
  • Furnished balcony/patio
  • Garden
  • Picnic area
  • Terrace
  • Yard

Laundry

  • Dry cleaning/laundry service
  • Dryer
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free daily newspapers
  • Free grocery shopping service
  • Free local calls
  • Golf caddies
  • Grocery/convenience store
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a zoo
  • Near an outlet shopping centre
  • Near the airport
  • Next to a golf course

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Pilates classes
  • Pro golf lessons
  • Pro golf shop
  • Scooter/moped rentals
  • Supervised activities for children
  • Yoga classes
  • Bicycle rentals nearby
  • Boat tours nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Golfing nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Window guards

General

  • 15 units
  • 2 floors
  • 5 buildings
  • Built in 2010
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 2000.0 per night.
Cots (infant beds) are available for THB 1000.0 per night

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately THB 400 for adults and from THB 400 for children
  • Crib (infant bed) fee: THB 1000.0 per night
  • Rollaway bed fee: THB 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include window guards
This property is professionally cleaned

We should mention

This property does not have any lifts
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Paradise Island Estate Koh Samui
Paradise Island Estate Villa
Paradise Island Estate Villa Koh Samui
Paradise Island Estate Villa
Paradise Island Estate Koh Samui
Paradise Island Estate Villa Koh Samui

Frequently asked questions

Does Paradise Island Estate have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Paradise Island Estate?

As of 14 Nov 2024, prices found for a 1-night stay for 2 adults at Paradise Island Estate on 17 Nov 2024 start from AU$210.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradise Island Estate pet-friendly?

No, pets are not allowed at this property.

How much is parking at Paradise Island Estate?

Self-parking and valet parking are free at this property.

What time is check-in at Paradise Island Estate?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Paradise Island Estate?

Checkout is at 11 AM.

Does Paradise Island Estate provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Paradise Island Estate located?

This family-friendly Koh Samui villa is located near the airport, within a 10-minute walk of Mini Golf International and Choeng Mon Beach. Chaweng Beach is 2.5 mi (4 km) away.

Paradise Island Estate Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 27 reviews" "
Rating 8 - Good. 2 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best first hotel to stay in on our first trip to Thailand. Pinky was incredibly helpful. She organised taxis and scooter hire. Breakfasts were delicious. Having our own private pool was such a treat. Thank you very much Pinky and brilliant staff!
Stayed 4 nights in May 2024

10/10 Excellent

Marcia&Pat, Sydney’s Australia

Travelled with partner
Liked: Cleanliness, amenities
We were upgraded to a 3 bedroom villa although a little bit big for us was absolutely beautiful with a huge kitchen and the bedrooms were also lovely with huge en-suites and we also had a lovely private pool as a extra we had breakfast cooked for us every morning by the lovely Mina who couldn’t do enough for us as also the lovely manageress ong who went out of her way for whatever we needed and make our stay happy and comfortable even picking us up from her office and driving us up the hill when we couldn’t make it after eating too much dinner I would recommend paradise island to anyone that is coming to cheong mon in koh Samui
Stayed 5 nights in Feb 2020

10/10 Excellent

Leah, Toronto, Canada

Liked: Cleanliness, amenities
Amazing, amazing, amazing. I can’t say enough about the service, the amenities or the property itself. They thought of absolutely everything and were so friendly, helpful and welcoming. Will definitely come stay again! My only regret is not staying longer. Thank you Ong and staff for an incredibly luxurious experience.
Stayed 1 night in Feb 2020

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The propety was perfect for our honeymoon. Quiet and secluded villa all to ourselves.
Stayed 6 nights in Oct 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
We stayed in the honey moon suite and initially booked for a seven night stay, it was so lovely we extended it by another four nights. The breakfast was fantastic and the staff were really amazing and gave us a 5 star treatment. The room was extremely comfortable and spacious and absolutely spotless and the private pool and jacuzzi bath made our stay even better. I would highly recommend this estate and will definitely be coming back again.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very private and quiet which suited our requirements. All the facilities and staff were top notch.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choose to stay with a family or big company of friebds. Please think about the transportation to the beaches in advance, on this spot you definitely need a car or scootet.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic villa and excellent customer service that was perfect for the trip. The staff were helpful and Ong the manager was always on hand to make sure the stay was perfect. Husband and I impressed with the facilities and service and would definitely recommend this place for anyone wanting to stay in the choeng mon area.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ong is amazing!! She took care of every detail and made sure my entire stay was the best it could be. I stayed in the honeymoon suite, and the pictures I had seen did not do this place justice - but I'm not sure mine do either. Although too large of portions for me, breakfast each morning was absolutely delicious and was served by such a nice girl. The taxi made available was reliable and convenient. It is a short ride to Chaweng and a short walk to Choeng Mon Beach, which provided a beautiful sunrise. This was a fantastic place to stay, and I'd love to return next time I am in Samui.
Stayed 3 nights in Feb 2019

10/10 Excellent

k, aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic honeymoon ❤️
Wonderful stay, spacious villa and huge garden which came with a double bath! Large dip pool, built in BBQ. We loved our trip, staff were wonderful . Just delighted .
Stayed 4 nights in Jul 2018

10/10 Excellent

Susanne, Surrey UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous villa
The Villa was large, beautifully furnished and very well maintained - absolutely spotless. The grounds were really beautiful. It was a tropical paradise. We had been upgraded to a 4 bedroom villa and the pool was a good size. The Manager is called Francisco and I I never met him but he always answered emails very quickly. Upon arrival we were met by Miss Ong who gave us a phone and told us to ring any time we needed anything. There was also a number in the phone for a taxi driver who we used all the time - he was a bit cheaper than other local taxis. When we wanted to hire a car she had one delivered to the villa for us. The lovely Pon came and cooked our breakfast and cleaned every day for us. She was so nice and and sweet. It was a wonderful place and the staff really went the extra mile. Fantastic!
Stayed 8 nights in Jul 2017

10/10 Excellent

Aussie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort and outstanding service
Our stay at Paradiseislandestate was excelent. Our Villa Manageress Ong was outstanding, Choeng Mon Beach is stunning and breakfast cooked by Our Private Chef was a real treat. Our prívate garden and pool was a real treat. We were so glad with the experience that we will book another stay with you very soon. 5 stars all the way, Thank you so much for such a delightful experience.

4/10 Poor

ole, ojai

Liked: Staff & service
listing does not correspond to the actual house
I had booked this house ,based upon the fact I need a house with a bigger kitchen. When we arrived ,off the main road,the cottage was a one room cottage ,that had none of things mentioned in the listing. No kitchen,no robes,smaller tv.backyard poorly maintained. they moved us the next day to another house ,that had a real kitchen. This listing does not reflect what they are selling and will not come back.

4/10 Poor

APJ, APJ

Disliked: Staff & service
Overbooked hotel - sent us to the Imperial Beach
I booked this hotel on hotels.com and turned up and was taken to the "office" and told that there was a problem with the hotel and I couldnt stay there. The manageress told me in broken english that the room was flooded and i couldnt even see the place. Ultimately I was told later that the hotel was overbooked. In any case they sent me to the nearby beach hotel, which online costs 1/3 the price of the paradise island estate.Hotels.com has not offered me any compensation.

10/10 Excellent

Bane, Belgrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
romantic gateway
little bit away from main street,but only little,10 min walk,but manager is there willing to help anytime.We used deluxe suite,had some small problems about wifi...very nice,everybody is polite,nice decorated room,lcd tv,some problems with locks.

10/10 Excellent

bane, belgrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very romantic
very romantic but first night we saw snake in the street,so it litlle spoiled ours romantlc gateways,because we were in deluxe suite,which is in nice garden,but that snake was in our minds and we couldnt relax in the garden,there is also jacuzi there.Suite starts to show some faults,like locks which is hard to lock,loosing wifi...manager is great and she is willing to help.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wish we could have stayed longer!
We loved having a private garden villa on Samui for a few days. The staff was very helpful throughout our stay and we enjoyed the breakfasts cooked just for us on our villa's porch. Cheong Mon beach is pretty and relaxing, and only a short walk from the hotel. If we didn't want to walk, the manager was available to take us there on the golf cart. I didn't realize it until we left, but I think the hotel provides a free airport shuttle so make sure you call the hotel before or upon arrival in Samui!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
We stayed here last week for 4 nights and I can only say that our heavenly Samui experience was enhanced by staying here. Everthing from large rooms to bed, patio, garden, bathroom was super. Set in a quiet n peaceful location of choeng mon away from hustle n bustle of chewang n lamai. We have to add that excellent service n welcome was provided by villa manager Ong n her team. Ong was very helpful, warm n efficient. She is really thoughtful n very helpful. Would love to come back

8/10 Good

suriya, perak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great memory
To start off..we were impressed with the warm welcome by the hotel staff..villa was great, clean and comfortable. we were given a mobile phone to contact the hotel stuff whenever necessary.....i think hotel can improve on breakfast..more variety of choice.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jardin d'Eden
Séjour de 6 jours en famille dans un cadre paradisiaque. Tout y était: calme, piscine, confort et espace de la villa, cordialité et disponibilité du personnel ( pour les succulents petits déjeuners de Pra et les bons conseils de Dam), la gentillesse de la gérante et de la présence à toute heure de Panoui pour nous amener à différents endroits de l'ile. Bref, on regrette presque de n'y être pas resté plus longtemps.
Stayed 6 nights in Jul 2018

8/10 Good

Juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place in the jungle
Paradise Island Estate is a private hotel area in the jungle with an own pool, but luckily the beach and restaurants are pretty nearby (appr. 500m). Very peaceful area overall. The manager Ong and her team was really helpful & friendly.
Stayed 4 nights in Dec 2017

10/10 Excellent

Norbert, Lille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour idéal pour un couple
Une villa de rêve, un personnel discret et très attentifs pour voir servir. Une piscine transparente, un jacuzzi.

6/10 Okay

Jianyi

Liked: Staff & service

2/10 Terrible

Kenny, HongKong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very bad experience in my travel life
This is my first birthday trip in my life. But they give me a very bad experience too. I search many hotel before booking. At last I confirm to book this hotel because they have Jacuzzi and private pool. But when I arrival,they told me that I need to change another hotel in the next day. I am very disappointed about their arrangement. I hope they can improve in that case. And please don't give the same case happen again. I am very disappointed I cant enjoy the hotel in the trip. But I am very appreciate the staff. She is very nice, helpful. And I know that the arrangement is not by her.