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"for an airport hotel, this was very nice indeed! quite close to the terminal (10 min shuttle ride), and car rental return sites (also around 10 minutes) with a surprisingly nice restaurant. Room had a tiny room just for the toilet - odd, but not a big deal and possibly convenient for some situations. Decent value too."

"The hotel is located just across the airport, which is great. The staff is kind and professional. The room is clean and spacious. However, it is quite old and needs some touch-ups. It is a shame that there are no toothbrushes and other kits provided in such high-end hotels. The restaurant is great. The breakfast is average. Overall, we had a nice stay. "

"Good airport hotel. Free shuttle service and next to the train station that takes you to central Brussels. Spacious rooms and a good breakfast too. "

"If you're looking to splash out on a nice hotel, I would suggest looking at other places at this price point. Yes, it is decorated beautifully. However, it felt like corners were cut in other places that made it feel less than luxurious, We requested "light" housekeeping; we didn't expect fresh sheets, but we thought it would include making the bed. It didn't, which was pretty disappointing to come back to and wish that was properly explained to us. I'm all for making more sustainable choices but I'd be curious to know how spending 5 - 10 min max making a bed is an environmental choice. Someone had been in our room and taken the bins out. We had left one of our room keys in the room, which was taken when we returned. Thank god nothing happened, but it made us feel really uneasy not knowing who had taken it and if they'd be back while we were there. You pick a hotel like this to enjoy the space. However, the TV only has a couple of channels in English which are mostly news and no option to log in to your own Netflix or cast from your phone. This feels like a basic essential for any modern hotel. There isn't a minibar you can pay for in the room. Room service shuts at 10pm, although they actually stop you from ordering well before that. When we did go down to the bar to take drinks back up, we stood there with no acknowledgement for at least 10 minutes. Finally, the location isn't ideal. You think trendy hotel, you expect trendy neighbourhood. Quite the opposite."

"no coffee pot or bottled water no remote for tv"

"The room was clean and hotel was lovely. Only issue was the hotel was under construction and it caused a lot disturbances in the morning. "

" I would never stay at a property managed by this company again. The staff were extremely rude and unhelpful. My room wasn’t ready at check-in time, and no one seemed to care. When I finally entered the room, it was dirty, with a lot of dust, and the pillows were old and completely flat. I went to the front desk to ask for extra pillows, but the staff member told me that was impossible. If something happens, there is no one you can talk to who is willing or able to help. There is no management available, and the staff lack basic problem-solving skills. Overall, it was a very disappointing and frustrating experience."

"Great experience overall"

"Room: clean and spotless, but a little bit small Reception: staff very courteous Parking: spacious, 20€/ day Breakfast buffet: okay, not many choices for fruit. The bread is really good. Amenities: don’t know since we don’t use them 2nd Stay: 1st time = 1 night & 2nd time = 2 nights After 2 stays, I still have a good feeling about them."