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Grecotel LUXME Kos Imperial

5.0 star property
Hotel with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grecotel LUXME Kos Imperial

Exterior
Exterior
Luxury Family Suite (4 adults)
Fitness facility
Exterior
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
  • All-inclusive
    All-inclusive
  • Housekeeping
    Housekeeping

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Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Penthouse Senior Suite Sea View

Penthouse Senior Suite Sea View

Penthouse Senior Suite Sea View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 70 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Garden View

Family Room, Garden View

Family Room, Garden View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Bungalow Suite

Junior Bungalow Suite

Junior Bungalow Suite

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow 1st Row Sea View, Private Pool

Bungalow 1st Row Sea View, Private Pool

Bungalow 1st Row Sea View, Private Pool

Highlights

Furnished balcony
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Bungalow 1st Row Sea View

Premium bedding, minibar, in-room safe, desk

Bungalow 1st Row Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Luxury Family Suite (4 adults)

Luxury Family Suite (4 adults)

Luxury Family Suite (4 adults)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Dream Villa Senior, Private Pool

Dream Villa Senior, Private Pool

Dream Villa Senior, Private Pool

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 68 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Bungalow, Pool View

Bungalow, Pool View

Bungalow, Pool View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Double Room, Side Sea View

Premium bedding, minibar, in-room safe, desk

Double Room, Side Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 31 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 31 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Bungalow Maisonette Side Sea View

Bungalow Maisonette Side Sea View

Bungalow Maisonette Side Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 60 sq m
  • Partial sea view
  • Sleeps 5
  • 1 Double Bed, 1 Queen Bed and 1 Single Bed

View all photos for Famous Family Bungalow Sea View

Famous Family Bungalow Sea View

Famous Family Bungalow Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Bungalow Pool View

Premium bedding, minibar, in-room safe, desk

Family Bungalow Pool View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 52 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Famous Family Bungalow Sea View, Private Pool

Famous Family Bungalow Sea View, Private Pool

Famous Family Bungalow Sea View, Private Pool

Highlights

Furnished balcony
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Luxury Family Suite Sea View, Private Pool

Luxury Family Suite Sea View, Private Pool

Luxury Family Suite Sea View, Private Pool

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
  • 56 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room, Garden View

Premium bedding, minibar, in-room safe, desk

Double Room, Garden View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 31 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Bungalow Side Sea View

Premium bedding, minibar, in-room safe, desk

Bungalow Side Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Bungalow Garden View

Premium bedding, minibar, in-room safe, desk

Family Bungalow Garden View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 52 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Bungalow, Garden View

Premium bedding, minibar, in-room safe, desk

Bungalow, Garden View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Petit Family Bungalow

Premium bedding, minibar, in-room safe, desk

Petit Family Bungalow

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Petit Family Room

Premium bedding, minibar, in-room safe, desk

Petit Family Room

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About the area

Map
Psalidi, Kos, Kos Island, 85300

What's nearby

  • Agios Fokas Wildlife Reserve - 7 min walk - 0.6 km
  • Agios Fokas Beach - 10 min walk - 0.9 km
  • Kos Marina - 6 min drive - 4.6 km
  • Psalidi Beach - 6 min drive - 1.9 km
  • Kos Castle - 7 min drive - 5.8 km

Getting around

  • Kos (KGS-Kos Island Intl.) - 33 min drive

Restaurants

  • ‪Marina Cafe - ‬6 min drive
  • ‪Ammos Beach Bar Kos - ‬6 min walk
  • ‪C Food & Mood - ‬5 min drive
  • ‪Oceanis Main Restaurant - ‬6 min walk
  • ‪Cozy Beach Bar Restaurant - ‬5 min drive

About this property

Grecotel LUXME Kos Imperial

Luxury eco-certified hotel
At Grecotel LUXME Kos Imperial, you can look forward to a free breakfast buffet, a beach bar and a poolside bar. This hotel is a great place to bask in the sun with a nearby private beach, beachfront dining and sunloungers. Treat yourself to a manicure/pedicure, a body scrub or a facial at Elixir Thalasso Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Asian cuisine. Fitness classes are offered at the health club; other things to do include rowing/canoeing, waterskiing and beach volleyball. In addition to a terrace and shopping on-site, guests can connect to free WiFi in public areas.
Additional perks include:
  • 2 outdoor pools and an indoor pool, with a lazy river, sunloungers and pool umbrellas
  • Free self-parking
  • Bike hire, 2 outdoor tennis courts and supervised childcare (surcharge)
  • Tour/ticket information, a lift and concierge services
Room features
All 384 rooms include comforts, such as premium bedding and furnished balconies, in addition to thoughtful touches, such as air conditioning and dressing gowns.
Other conveniences in all rooms include:
  • Childcare services, free infant beds and travel cots
  • Shower/bath combinations, free toiletries and hairdryers
  • Flat-screen TVs with satellite channels
  • Fridges, daily housekeeping and desks

All-inclusive details

All-inclusive room rates at Grecotel LUXME Kos Imperial are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Greek, Russian

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asian Restaurant
  • Coral Self Service
  • Lagoon Main Restaurant
  • The Finicia Gourmet

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub
  • Thalassotherapy

Accessibility

  • Lift

More

  • 4 floors
  • Banquet hall
  • Built in 2002
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 19 April and 30 October.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Property Registration Number 1143Κ015A0533800

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Grecotel Imperial Thalasso
Grecotel Imperial Thalasso Hotel
Grecotel Imperial Thalasso Hotel Kos
Grecotel Kos Imperial Thalasso
Grecotel Thalasso Kos
Imperial Grecotel Kos
Imperial Kos
Imperial Thalasso Kos
Kos Grecotel
Kos Thalasso Grecotel
Grecotel Kos Imperial Thalasso Aparthotel
Grecotel Imperial Thalasso Aparthotel
Grecotel Kos Imperial Thalasso
Grecotel LUXME Kos Imperial Kos
Grecotel LUXME Kos Imperial Hotel
Grecotel LUXME Kos Imperial Hotel Kos

Frequently asked questions

Does Grecotel LUXME Kos Imperial have a pool?

Yes, this property has an indoor pool, 2 outdoor pools and a children's pool.

Is Grecotel LUXME Kos Imperial pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grecotel LUXME Kos Imperial?

Self-parking is free at this property.

What time is check-in at Grecotel LUXME Kos Imperial?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grecotel LUXME Kos Imperial?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Grecotel LUXME Kos Imperial?

Some rate plans available at this property are all-inclusive.

Where is Grecotel LUXME Kos Imperial located?

Offering direct access to the beach, this Kos hotel is within a 10-minute walk of Agios Fokas Wildlife Reserve and Agios Fokas Beach. Massage strand and Psalidi Beach are also within 1 mile (2 km).

Grecotel LUXME Kos Imperial Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 121 reviews" "
Rating 8 - Good. 30 out of 121 reviews" "
Rating 6 - Okay. 17 out of 121 reviews" "
Rating 4 - Poor. 3 out of 121 reviews" "
Rating 2 - Terrible. 4 out of 121 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MARC

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

William John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As it's October we found it lovely and quiet, just the right temperature also, the Reception staff were also informing in this department Upton arrival and we found that everyone was willing to help and serve whenever requested, it was a lovely relaxing Holiday and we will certainly returning!
Stayed 4 nights in Oct 2024

10/10 Excellent

Bart

Stayed 6 nights in Aug 2024

10/10 Excellent

Rhys

Liked: Property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Karla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so beautiful! I would definitely come back if I visit Kos again. We were probably the only American family out of the many European countries that were there but that made us feel even more like VIP! My upgrade was phenomenal! Food was phenomenal! My children did not want to leave! Beach is not the best because it’s not very shallow and there’s rocks but the pools are the main thing! There’s even a little island of sand in between the pools if you really want sand! Entertainment at 10pm was nice! Everything was just really beautiful!! The only thing I would like to point out is the smoke detector in room 617 should be replaced. This is a life saving device and not having one could be life or death God forbid! Anyway!! Thank you so much for such an enjoyable experience! I❤️Grecotel!
Stayed 2 nights in Aug 2024

8/10 Good

Daphne Margaret Anne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Beautiful landscape gardens. Next to beach. Staff friendly. Bar service needs improving. No bars, restaurants or shops within easy walking distance outside hotel. An information booklet in the room would have been useful.
Stayed 7 nights in Aug 2024

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really recommend this property for families. Lovely accommodation, great food, lots of space, great kids club and amazing drinks. Highly recommend the all inclusive as there isn’t much close by to have dinner or lunch. We loved it and will be coming back again
Stayed 7 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Graham

Stayed 7 nights in Jul 2024

8/10 Good

Hannan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star
Really nice stay, couple of disappointing things was the food for dinner and lunch at the main buffet restaurant. As vegetarians the options were not great and repetitive. The staff at check in were not extremely helpful to tell you about the hotel and its amenities. Not explaining kids clubs or activities during the day or eve or even navigating us to where things where. Overall a very nice hotel, staff friendly and helpful when and very clean.
Stayed 7 nights in Jun 2024

10/10 Excellent

Asia Lily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has everything you could need and staff are always helpful and friendly. The food is amazing and lots of options. Kos Town is walking distance but there is also a bus stop right outside and electric scooters to hire which are cheap and easy to use. The pools are really nice with lots of sunbeds available and the beach is attached to the hotel. Couldn't recommend this hotel more.
Stayed 7 nights in May 2024

10/10 Excellent

Mehmet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect. The facilities and more importantly the staff was so good.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great exterior, but terrible food
Phenomenal architecture, but food was terrible, pools were freezing, and for some reason the buildings by the left (closer to the beach volleyball area smelled terribly, like improper sewage disposal).
Stayed 2 nights in Sep 2022

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner buffet was horrible and overpriced. The rooms were not cleaned.
Stayed 7 nights in Jun 2022

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Left my headphones, airplane pillow and jewelry. They said cleaning lady found everything but the jewelry, which means she stole it! Very outrageous. Food was always cold.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities with four swimming pools. Food was not available in the afternoon.
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Visit Again!
Grecotel is a BEAUTIFUL property! it has many pools varying for your needs. Its a kid-friendly hotel, but not designed exclusively for kids. Of note, like many other beaches on the island, this is a rocky beach, water shoes recommended! Also, if you do book on Hotels.com or a 3rd party site and don't opt in for all-inclusive, its worth exploring, as the hotel itself doesn't have much to offer since its situated away from most major towns.
Stayed 3 nights in Jun 2019

8/10 Good

Roger, Essex Uk.

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, nice balcony pleasant view
Not as many restaurants as advertised, hotel a little bit dated but we'll maintained.
Stayed 4 nights in Oct 2018

6/10 Okay

Rana, london

Liked: Cleanliness, staff & service
Very beautiful hotel , on the beach . Lovely clean pools . Amazing staff . Tasty food and drinks. Exceptional kids entertainment . The only problem is a smell coming from outside the hotel but the hotel is dealing with this issue . Check with the hotel before booking . Other than this , possibly one of the best in the world for families .
Stayed 7 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Needs improvement
An overpriced hotel that needs refurbishment. Breakfast is disappointing. Service is not a five star service.
Stayed 2 nights in Jul 2018

6/10 Okay

Patricia

Liked: Cleanliness, room comfort
Hotel update needed
Staff weren’t great at speaking English on reception Staff friendliness varied considerably from very friendly to unfriendly WiFi not available in rooms Hotel felt a bit dated A la Carte good, buffet average Would probably rate at 3 stars not 4 Drinks and food quite expensive
Stayed 5 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Needs improvement
We stayed here for 5 days and were not quite happy with the service. The rooms are old even though the furniture looks modern. The see is not rough but it gets deep quite quickly so you need to watch out. The bed was uncomfortable. We were given a room that had a door connecting to the next room, so would hear pretty much everything going on the next door. When we asked for a room change because of the noise we were told that this was not an adults only hotel and asked to come back next day. When I expressed my frustration by saying we would not be spending our holiday with regular trips to the reception every day, a guy from the guest services came and talked to us. He called someone and spoke in Greek for a while after which he offered us an upgrade (!), which would be available only the next day after breakfast as the guest occupying the room would leave early morning. We went to the reception after breakfast and were shown the room by a staff member to see if we like it. The room was not cleaned as promised. Yet it didn’t feel like an upgrade as it was only larger than our room but looked older. We ended up staying in our room. The breakfast was really nice, and the staff in the restaurant tried their best to please the customers. I didn’t bother to fill the satisfaction survey we were sent on our last days as I didn’t feel that it mattered to the hotel anyway. Overall, nice food and pools but need investment and improvement in the quality of service.
Stayed 5 nights in Jun 2018

10/10 Excellent

Graham, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning resort, we could not believe our luck when we saw how good it was for the price we paid. Yes the gorgeous swimming pools are filled with sea water, but when they are that nice you don't really care. Then onto the breakfasts, absolutely anything you could possibly want for breakfast was on offer, all very tasty and excellently made. The evening bar was stylish and classy with some pleasant entertainment, not necessarily my cup of tea, but very nice in the background. The staff are amazing and if you needed any help, they would do anything they could do to sort it out. Will definitely be returning again!
Stayed 7 nights in May 2018