4/10 Poor
Wesley
2 Jan 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
Despite a nice enough room, pool, and location, our experience was marred by poor service at the front desk, an overpriced breakfast buffet, and delayed assistance with our bags that nearly caused us to miss our boat when we left.
The Good:
There are no bad locations in Railay.
The room was nice enough.
The shower and toilet hose worked.
The pool was nice.
The Bad:
The lady at the front desk told us we had only booked one room when our reservation clearly said we had booked two. After multiple calls and conversations, she finally "found" the second room.
The breakfast buffet is okay but overpriced. There's a better and less expensive option at the bottom of the hill on the left.
We reserved help with our bags at 9 am (our boat left at 9:30), but they didn't have anyone to help until 9:15. The same lady who mixed up our reservation claimed we reserved our boat for 10 am and never took accountability for her mistakes.
Wesley
Stayed 3 nights in Dec 2024