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The Chateau Spa & Wellness Resort

5.0 star property
Luxury hotel with 5 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Chateau Spa & Wellness Resort

Outdoor pool, open 7:30 AM to 9:00 PM, pool umbrellas, pool loungers
Exterior
Deluxe Double or Twin Room
5 restaurants, breakfast served
Breakfast area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Bar
    Bar
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Gym
    Gym
The price is AU$245
Price available on 3/11/2024
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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

Highlights

Soundproofed
Air conditioning
Smart TV
Ceiling fan
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premier Room

Premier Room | View from room

Premier Room

Highlights

Soundproofed
Air conditioning
Smart TV
Ceiling fan
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 35 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Smart TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 60 sq m
  • Hill view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Smart TV
2 bedrooms
Premium bedding
Ceiling fan
Blackout curtains
2 bathrooms
  • 135 sq m
  • Hill view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suite, 3 Bedrooms

Premium bedding, minibar, in-room safe, desk

Suite, 3 Bedrooms

Highlights

Soundproofed
Air conditioning
Smart TV
3 bedrooms
Premium bedding
Ceiling fan
Blackout curtains
3 bathrooms
  • 155 sq m
  • Hill view
  • Sleeps 8
  • 1 King Bed and 4 Single Beds

Family Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Smart TV
2 bedrooms
Premium bedding
Ceiling fan
Blackout curtains
2 bathrooms
  • 84 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room

Premium bedding, minibar, in-room safe, desk

Premier Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premier King Room

Premium bedding, minibar, in-room safe, desk

Premier King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite Non smoking

Premium bedding, minibar, in-room safe, desk

Two Bedroom Suite Non smoking

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Jacuzzi Suite

Premium bedding, minibar, in-room safe, desk

Jacuzzi Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Three Bedroom Suite Non Smoking

Premium bedding, minibar, in-room safe, desk

Three Bedroom Suite Non Smoking

  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

Premium bedding, minibar, in-room safe, desk

One Bedroom Suite

  • Sleeps 2
  • 1 King Bed

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About the area

Map
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang, 28750

What's nearby

  • Berjaya Hills Botanical Garden - 4 min drive
  • Genting Highlands Premium Outlets - 46 min drive
  • First World Plaza - 58 min drive
  • Genting SkyWorlds Theme Park - 60 min drive
  • SkyAvenue - 60 min drive

Getting around

  • Kuala Lumpur Gombak Station - 43 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 65 min drive

Restaurants

  • ‪Paradise Dynasty, Lenu & Canton Paradise - ‬60 min drive
  • ‪Din Tai Fung - ‬60 min drive
  • ‪Taiko Ramen - ‬60 min drive
  • ‪Grandmama's Flavours Of Malaysia - ‬60 min drive
  • ‪Wan Hoi Yam Cha 云海小聚 - ‬60 min drive

About this property

The Chateau Spa & Wellness Resort

Luxury hotel in the mountains
You can look forward to a terrace, 2 coffee shops/cafes and a garden at The Chateau Spa & Wellness Resort. Indulge in a Swedish massage, a body wrap and aromatherapy at La Sante, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and a poolside location. Fitness classes and Pilates classes are offered at the gym; The Chateau Spa & Wellness Resort also has a hair salon, an arcade/games room and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as car hire on-site and a bar.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Limo/town car service, express check-in and free newspapers
  • A front desk safe, a billiards/pool table and concierge services
Room features
All 150 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and dressing gowns.
More conveniences in all rooms include:
  • Bidets and hairdryers
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Free area shuttle
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Belle Vue
  • La Assiette
  • La Vie
  • Le Rouge
  • Salon Cigar Lounge

Family friendly

  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available

We should mention

Pool access available from 7:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Chateau Organic Spa
Chateau Spa Organic
Chateau Spa Organic Bukit Tinggi
Chateau Spa Organic Hotel
Chateau Spa Organic Hotel Bukit Tinggi
The Chateau Spa & Organic Wellness Hotel Bentong District
The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi
The Chateau Spa And Organic Wellness Resort
Chateau Spa Organic Wellness Resort Bukit Tinggi
Chateau Spa Organic Wellness Resort
Chateau Spa Organic Wellness Bukit Tinggi
Chateau Spa Organic Wellness
The Chateau Spa Organic
The Chateau Spa Organic Wellness Resort

Frequently asked questions

Does The Chateau Spa & Wellness Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:30 AM to 9:00 PM.

How much does it cost to stay at The Chateau Spa & Wellness Resort?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at The Chateau Spa & Wellness Resort on 3 Nov 2024 start from AU$244.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Chateau Spa & Wellness Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Chateau Spa & Wellness Resort?

Self-parking and valet parking are free at this property.

What time is check-in at The Chateau Spa & Wellness Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Chateau Spa & Wellness Resort?

Checkout is at noon.

Does The Chateau Spa & Wellness Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Chateau Spa & Wellness Resort located?

Situated in the mountains, this luxury hotel is 0.3 mi (0.5 km) from La Santé Spa and 1.3 mi (2.1 km) from Berjaya Hills Botanical Garden. Cascada de Ulu Tampik Janda Baik and Lentang Forest Recretional Park are also within 16 miles (25 km).

The Chateau Spa & Wellness Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 121 out of 187 reviews" "
Rating 8 - Good. 46 out of 187 reviews" "
Rating 6 - Okay. 12 out of 187 reviews" "
Rating 4 - Poor. 5 out of 187 reviews" "
Rating 2 - Terrible. 3 out of 187 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yong Ting Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.
Stayed 5 nights in Jun 2024

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.
Stayed 5 nights in Nov 2023

10/10 Excellent

Kala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hope they continue maintaining the place
Stayed 1 night in Aug 2023

10/10 Excellent

terence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to relax
Stayed 1 night in Jun 2023

8/10 Good

Hui Zhi

Stayed 1 night in Jun 2023

4/10 Poor

Kar Wein

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.
Stayed 1 night in Apr 2023

10/10 Excellent

Wan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

WEI MIN

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Mohd azlin

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property,suggest to all
Stayed 2 nights in Nov 2022

10/10 Excellent

Peng Chon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Stayed 1 night in Jul 2022

8/10 Good

SIOK PEIK

Stayed 1 night in May 2022

2/10 Terrible

CHEW PING LOKE

Stayed 3 nights in May 2022

6/10 Okay

Thioh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow.
Stayed 1 night in Mar 2022

6/10 Okay

Aya

Stayed 1 night in Mar 2022

8/10 Good

Mohd Nasir bin

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2022

2/10 Terrible

KAI THONG

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is my 3rd time staying at the resort. Comparing to the earlier stay, this time is the worst stay experience. I requested for extra mineral water from the concierge and no water was sent to our room. Besides, i also waited my luggage to be sent to my room for an hour after check in. I do hope to see improvement in the customer service in future.
Stayed 2 nights in Dec 2021

10/10 Excellent

NURSYAFIZA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

NIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Nov 2021

8/10 Good

Loy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good SOP, clean
Nice, very clean to maintain SOP. Just that room abit small at this price level. But facilities still nice and less crowd
Stayed 1 night in Oct 2021

10/10 Excellent

Jolynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Sukhdev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cool retreat
Stayed 1 night in Jan 2021

10/10 Excellent

farah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and pleasing stay. Very clean
The stay at Chateau Spa is really nice. The welcome and check-in process was excellent. The service provided by the concierge, spa personnel and the gym facilities were good! Spa service was excellent, we enjoyed it and it is very professionally done and clean. Overall we were very happy - cleanliness is also good and the hotel facilities were in good condition. Only one area is lacking and needs lots of improvements - the food and beverage at the restaurant (only one is open for dinner) is not good. The food taste poorly and the portion is miserable. Buffet breakfast on second day was bad - had to ask for the bread, pancake, butter to be refilled - the tray was empty. As there is not much of venue for eating in Bukit Tinggi, it is important for chateau to provide good quality food.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
e stato bellissimo! molto piacevole! in mezzo alla natura...
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and facilities. Had some minor issue during check-in where the room booked wasn’t available but no prior notification. Unpleasant surprise but the Manager, Mark and Jacqueline managed to resolve it. Overall, will return as very warm and excellent customer service.
Stayed 1 night in Dec 2020

6/10 Okay

Choo Hock

Stayed 1 night in Feb 2020

General hotel information

Reasons to Book
Onsite Restaurant/Bar & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0