We were driving from Chicago for a nice weekend in the area. We got lost, had no signal so I tried calling to try to get directions, no one answered. So I thought I'll just figure it out and arrive. When we got there we had no idea where to check in, it was just past 11 slightly, and apparently we couldn't check in past 11 because they were closed. We drove around trying to find someone, as we keep calling and even called orbitz to see if they could get a hold of the hotel and nothing.. So we had no choice but to head back to Chicago at midnight, which is 1 hr and 43 mins away, wonderful! Then to make it worse, we tried calling to get our money back or a credit of some sort. And the hotel would not give us any refund, and only give us a credit for one month. That is crazy, it not my fault that no one was answering the phone, when we were trying to notify them that we were lost and running late. What were we suppose to do sleep in the car until they opened the next morning. And to make it worse all nearby hotels were booked due to a wedding and a college weekend. Horrible absolutely horrible, worst customer service. At least give us credit and a chance to use it, one year or more than one month. My husband and I work and he rarely has weekends off. I am not going to come back by myself. I do not recommend this hotel. Find someplace else that is friendlier and more available, especially if you work till 5pm or later and are driving down for a nice weekend away. Don't do it.