2/10 Terrible
Madison
Travelled with partner
9 Jan 2025
Disliked: Cleanliness, staff & service
Upon entering I appreciated the big parking lot and quietness of the facility. However, upon entering the building my husband and I were not greeted the most friendliest. Which initially we ignored and took our key cards and went to our room. When first going into our room we noticed the beds were not properly made or tucked in. The bathroom was not cleaned whatsoever, there was hair still on the bathroom wall. The water that dispensed from the shower head came out yellow. The floor had dust and crumbs all over the corners of the bathroom and alongside the tub. The first day we did not complain because we expected room service to eventually see this when we went out for the day. Their room service was supposedly scheduled for every other day however, by night 2 and 3 we still had not received any type of service. We waited patiently for them to come but nobody ended up making the beds, restocking toilet paper or bringing fresh towels. We also had issues with trying to stream on the tv services as advertised. The hotel manager Kristina said that the tvs were brand new and recently hooked up however my tech savvy husband and I tried everything we knew to try and stream the services they had (netflix and the internet for example). The manager and tech support onsite were not much help in this matter. However, when we went down to address all the issues within our original room Kristina did accommodate us with a new room without any charge. Overall we were pretty disappointed.
Madison
Stayed 3 nights in Jan 2025