Lake Holidays from AU$2,411

This was my second stay at this property. The staff and l location are fantastic. On check-in, I did experience a foul odour of urine in my room. I reported this to reception and was provided a new room. My first stay was perfect, this time however; the odour in the room, and tiredness of the replacement room were a bit of a shame. The replacement room had a toilet seat that was not fixed to the toilet, the sink had a large crack in it, and the sink tap was wobbly and loose. Other than that, it is a great place to stay. A little more attention to wear and tear would get this property back to the standard I experienced on my first stay. In saying all of this, the water cooler on each floor was appreciated, as was the water and candy station located in reception. I would stay at this property again despite the mentioned issues.

My second time staying at an Intercintinental IHG property and I must give high praise to all staff from the valet, the bellman, the Manager, Bar staff, and others that just smiled and went on about their business of taking care of other guests. Impressive from the moment you step onto the property. Well done and Bravo 🙌

The staff was friendly, complimentary wine was fine. The property itself is in need of some upgrades.

Somewhat disappointed in our stay at La Jolla Shores Hotel. The property is older and showing its age. We sprang for an ocean-front room and the balcony was of limited use -- strangely configured with pillars and a weird zigzag design, and filthy -- although the view was great if you stood at the end at looked out. Other family members stayed at the hotel too and their balcony was lovely so it's not an issue with every room. We experienced a slew of minor problems (the door to the adjacent guestroom wouldn't lock; problems with the toilet; the hotel shuttle taking us to an event was so late we'd finally jumped in alternative transportation by the time it arrived; the staff billed the wrong card and it took 5 phone calls to get that fixed). Definitely nothing major and the staff was friendly and accommodating when something popped up -- even left us a fruit plate after the shuttle incident. Overall, I wouldn't say the hotel is bad, just rather meh considering the price. But you can't beat the location on beautiful La Jolla Shores. That's what you're paying for!

Great check in experience