Lasithi Holidays from AU$1,247

The staff friendliness, exterior hotel grounds and beach were the best aspects of this hotel. The sea was crystal clear (pebble beach). The pools were clean and the mini slides in the kid's pool were good fun for younger kids. Unfortunately, it's not a 5 star luxury hotel as advertised. It's catered for French speaking families regarding the day time and evening activities which was not advertised and we therefore couldn't participate so we had to find ways to entertain the kids. The main water slides are for 7+ year olds and are on a schedule which again was not advertised and we couldn't make full use of this facility (on only during lunch time and at 16.30). The food provided is limited and average quality. The indoor premises lacked decor and warmth, like a blank canvas. There were some issues around correct towelvand coffee provisions for the rooms, the room phone not working, the bathroom flooding after a shower (especially the room with the shower curtain which was old and stained), no room service, no cream in the room for coffee as not something they supply, the toilet roll handle falling off the wall, old mattresses (could feel the springs), tired room decor (closet, doors, chair), tired beach umbrellas (and very low so even the kids knocked their head a couple times let alone the adults). The all inclusive doesn't include Greek coffee. The afternoon snack was just biscuits/cake. The bar closed at 11pm. Overall, a pleasant beach holiday but only a 3 star hotel.

We had the most incredible time at Phos Hotel! Me and my best friend booked Phos Hotel for our yearly girls’ holiday and we were just blown away by the service, cleanliness and friendliness here. The hotel is absolutely beautiful and exactly as pictured - it’s really peaceful and relaxing as it’s not a huge hotel which we prefer. The staff were incredible and always went above and beyond for us! Maria and Petros were both fantastic, so kind and helpful, printing off the bus timetable, booking excursions and giving us recommendations of places to go! Akis on the bar and the security guy were all so friendly and made us feel so welcome and safe! Our room was spotless (and continued to be, housekeeping was fantastic!), we had a view over the pool, which was glorious to wake up to every day. Breakfast was lovely with lots of variety, and again the staff were super friendly and took good care of us. The location was perfect for us as we wanted easy access to the beach, but also the ability to be able to get into Chania easily by public transport! Chania is a €2 20 minute bus journey away, so super easy and cheap to get to! We also went to Rethymno which was just over an hour away by bus and only about €7 (you have to go to Chania first and get the bus from there!). We just had the most amazing time here, wish we could come back already!! Would definitely recommend!

Everything was very clean and neat. Amazing city and water views from my balcony. The staff was super attentive and welcoming. Perfect location, easy walk to anything. I would definitely stay here again.

Nice hotel, a little outdated. Rooms are very dark with limited view. Kitchenettes are lacking basic equipment to make them useable. That being said- the staff are very friendly and welcoming and the atmosphere is great!