Is Grand Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Grand Hotel?

Check-in start time: 2 PM; check-in end time: 10 PM.

Where is Grand Hotel located?

Located in the heart of Lerwick, this hotel is steps away from Lerwick Town Hall and Fort Charlotte. Bain's Beach and Shetland Museum are also within 10 minutes.

Grand Hotel Reviews, Deals & Photos 2025

8/10 Good

Neil

24 Sept 2019

Liked: Cleanliness, room comfort

Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

3 Sept 2019

Liked: Cleanliness, staff & service

Stayed 1 night in Sep 2019

6/10 Okay

Grant

3 Sept 2019

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

27 Aug 2019

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Nice service - hotel worned out.

The employees are very service minded but the hotel is worned out and needs to be renovated. The beds are not very comfortable.

Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

11 Aug 2019

Liked: Staff & service, amenities

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

1 Aug 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

Shabby and worn down. Not worth it.

Very shabby hotel. Were told we couldn’t open the window due to hatching birds (!) and there was no A/C. Had paid for a triple room, but one of the beds was a roll-away stuffed into a twin room, with very little room left to move around. The roll-away bed collapsed every time someone sat on it, but they had to send staff twice to check because they didn’t believe us. Were finally offered a single room free of charge. Beds were uncomfortable, and the hotel was quite run down. Sad, because it is 300 years old and has a ton of potential. If only they would renovate it!

Stayed 1 night in Jul 2019

6/10 Okay

Klarna

31 July 2019

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

läge

fantastiskt läge på Commercal Street men det märks på många sätt att det är ett 300-årigt hus som inte får renoveras...

Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

26 July 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Jul 2019

8/10 Good

Pia

24 July 2019

Liked: Cleanliness, staff & service

Hospitable

The first impression is that the hotel would need an upgrade, but I could see the charm of it as well. The personnel is friendly and has the correct hospitality approach. I have stayed in quite a few hotels on the island and Grand Hotel scores best in this.

Stayed 15 nights in Jul 2019

10/10 Excellent

Ragnvald

20 July 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Authentic experience

Very pleasant indeed. An authentic historical stay. Very friendly and forthcoming receptionist. Spacious room, comfortable beds, great view, quiet. Excellent English breakfast. What more could you ask for?

Stayed 3 nights in Jun 2019

8/10 Good

Jhcesi, Florida

17 July 2019

Liked: Cleanliness, staff & service, amenities

I had no warning there was no elevator. It may have been in the description but I missed it. I definitely would have opted for a place I would not have to haul my luggage up and down three stories.

Stayed 1 night in Jul 2019

10/10 Excellent

Tomasz Rafal

16 July 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a great place to stay in Shetland

The Grand Hotel is part of the old town, Lerwick. Great place to visit Shetland Islands. Service is absolutely fine - breakfast, cleaning, strong wifi, tv... I have been there approx 1 week and I do not have any problems. I agree that the Grand Hotel is maybe little too old but ... the price is reasonable and - in addition - hotel employees are friendly. Quiet and pleasant.

Stayed 8 nights in Jul 2019

10/10 Excellent

Ian

15 July 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

1 July 2019

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel is in an excellent location, staff are friendly and cooked breakfast was good. However the condition of the building is very poor. Our room (up 71 stairs, no lift) had a barely-functioning shower, peeling and stained wallpaper, and water damage and peeling plaster around the window. Flaking plaster from the ceiling fell onto the bed (and the sleeper!) during the night. No manager was on site to handle complaints.

Stayed 3 nights in Jun 2019

4/10 Poor

Nigel

28 June 2019

Disliked: Staff & service, property conditions & facilities

New owners needed who invest in customer service

The Grand is very tired. It is potentially a lovely old building in a precious location but there has been no investment in it for decades, apparently. Paint is peeling off the walls and ceilings. The reception is unstaffed and tatty. The staff are demotivated and have no wish to upsell anything ("Can I have a dessert?" "Sorry, I think the chef needs to be away by 9pm.") The bar is closed on Sundays and Mondays. The plumbing is gravity fed and so the shower is a trickle on the top floor. On Sundays, many restaurants are closed in Lerwick, as is the restaurant in the Grand. The Queens hotel is the option offered for residents at the Grand. We were one of just two tables occupied in the Queens' restaurant on Sunday, served by unenthusiastic staff. There were many empty tables. At the bar in the Queens, we saw several customers turned away and advised to try the Chinese take away, as "we are full; we have to keep tables for residents from both the Grand and the Queens". The restaurant was almost deserted. Those potential customers were unnecessarily lost to the business and left with a bad impression of Lerwick. The Queens is up for sale (£0.5m). New owners could transform the Queens Hotel and the Grand to exploit the superb locations and the latent demand from tourists to create great businesses for Lerwick and more jobs for local people. But the leadership, investment and customer service flair is just not there at present.

Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

21 June 2019

Liked: Room comfort

Disliked: Staff & service, property conditions & facilities

Won't be returning.

Breakfast great food, evening meal not so (very dry over cooked chicken in the burger). Breakfast service slow despite being quiet. Asked for tea and toast twice and still didn't get my toast. In a rush so didn't ask again. Dated and peeling decor in hotel. No lift in hotel so don't stay here if you struggle with stairs. My room had very little natural light.

Stayed 2 nights in Jun 2019

6/10 Okay

Tara

9 June 2019

Liked: Staff & service

Stayed 3 nights in Jun 2019

8/10 Good

Björn

6 June 2019

Liked: Cleanliness

Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveller

14 May 2019

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Very friendly staff, and a good central location. But... The hotel has seen better days. The fabric is in poor shape (damp patches on walls and ceiling of public areas. No elevator. No car park (use public one.) Rooms are cramped. Staff do the best they can, but the air of neglect is palpable. Hotel is on the market.

Stayed 3 nights in May 2019

2/10 Terrible

Jerry

12 May 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2019

8/10 Good

Liliana

13 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente ubicación

Buena atención. Hotel antiguo bien mantenido. Excelente ubicación

Stayed 1 night in Aug 2018

6/10 Okay

Bill, Kitchener, Ontario

3 Aug 2018

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Dinner was not available during the advertised hours. We were told by the front desk receptionist that dinner was available until 9:30 p.m. This was also the time printed on a card given to us. At 9 p.m., we were told that the restaurant stopped serving at 9 p.m. and that the cook wouldn't accommodate us. No options were provided other than to try somewhere else.

Stayed 2 nights in Jul 2018

4/10 Poor

lowrie, scotland

31 July 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tired and dated

Room/bathroom cleanliness not good enough, tatty and in need of updating, breakfast plentiful but cold and unexciting.

Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

28 June 2018

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Grand Hotel. Lerwick. Former Glory.

In its day this must have been a magnificent building. It is now sadly a shadow of its former life. Met with an overwhelming smell of cooking fat running through the lobby and reception which is more like a mini bar located on the first floor. The hotel in general is in need of a major refufurb. The decor is in need of a major face lift. Wall paper misssing as you enter the lobby off the street. A TV in the room was mounted on a wall bracket and almost impossible to see as it was a 17inch flat screen which is more suited to a caravan than a hotel room. The room was clean and beds made daily. But if a concern is when you enter the bathroom and turn on the light it takes almost 15-20 seconds to come on. Breakfast was on the other hand excellent. I recommend the locally caught fresh smoked fish and free range eggs. Homemade bread was wonderful.

Stayed 3 nights in Jun 2018

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