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The Queen's Hotel

3.0 star property
Waterfront hotel in Lerwick with a 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Queen's Hotel

Exterior
Exterior
1 bedroom, desk, iron/ironing board, free WiFi
1 bedroom, desk, iron/ironing board, free WiFi
Property entrance

Reviews

6.0 out of 10

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
The price is AU$184
includes taxes & fees
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Digital channels
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room (sleeps 3)

1 bedroom, desk, iron/ironing board, free WiFi

Family Room (sleeps 3)

Highlights

Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Digital channels
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room (sleeps 4)

Combined shower/bathtub, free toiletries, hair dryer, towels

Family Room (sleeps 4)

Highlights

Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Digital channels
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Single Room

Single Room

Single Room

Highlights

Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Digital channels
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Digital channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

1 bedroom, desk, iron/ironing board, free WiFi

Twin Room, Sea View

Highlights

Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Digital channels
  • Sea view
  • Sleeps 2
  • 2 Single Beds

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Breakfast included
Parking included
Free WiFi
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8.8 out of 10, Excellent, (172)
The price is AU$184
includes taxes & fees
25 Nov - 26 Nov
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About the area

Map
24 Commercial St, Shetland, Lerwick, Scotland, ZE1 0AB

What's nearby

  • Bain's Beach - 1 min walk - 0.1 km
  • Shetland Museum - 5 min walk - 0.5 km
  • Lerwick Town Hall - 6 min walk - 0.5 km
  • Coastal Walk to the Knab - 8 min walk - 0.7 km
  • Up-Helly-Aa Exhibition - 13 min walk - 1.1 km

Getting around

  • Lerwick (LSI-Sumburgh) - 41 min drive

Restaurants

  • ‪Fjara Cafe Bar - ‬19 min walk
  • ‪Da Haaf Restaurant - ‬12 min drive
  • ‪Fort Cafe & Take Away - ‬5 min walk
  • ‪The Lounge Bar - ‬2 min walk
  • ‪The Cornerstone - ‬11 min drive

About this property

The Queen's Hotel

Hotel by the sea
The Queen's Hotel provides everything that you need. Stay connected with free in-room WiFi.
Additional perks include:
  • A 24-hour front desk, multilingual staff and smoke-free property
  • Luggage storage
Room features
All guest rooms at The Queen's Hotel have amenities, such as free WiFi.
More amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with digital channels
  • Electric kettles, daily housekeeping and desks

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Queen's Hotel Lerwick
The Queen's Hotel Hotel
The Queen's Hotel Lerwick
The Queen's Hotel Hotel Lerwick

Frequently asked questions

Is The Queen's Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Queen's Hotel?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at The Queen's Hotel on 23 Nov 2024 start from AU$183.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Queen's Hotel?

There is free parking nearby.

What time is check-in at The Queen's Hotel?

Check-in start time: 2 PM; check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at The Queen's Hotel?

Checkout is at 11 AM.

Where is The Queen's Hotel located?

Located in the heart of Lerwick, this beach hotel is steps away from Bain's Beach and Shetland Museum. Fort Charlotte and Lerwick Town Hall are also within 10 minutes.

The Queen's Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 4 out of 53 reviews" "
Rating 8 - Good. 21 out of 53 reviews" "
Rating 6 - Okay. 7 out of 53 reviews" "
Rating 4 - Poor. 8 out of 53 reviews" "
Rating 2 - Terrible. 13 out of 53 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Harry, SAN JOSE

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is shuttered but they are still taking prepaid reservations. I booked it online. Locals here say it’s being closed was a blessing in disguise since the place is essentially “a dump.”
Stayed 1 night in Oct 2024

10/10 Excellent

Emma Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jayden, Megan and Shawn were friendly and helpful and kind. The hotel is very very old but beautiful and the beds clean and comfortable. The hotel is right in the water so you fall asleep to water lapping at the walls. The hotel is also super convenient as it is right next to the main shopping street. Highly recommend
Stayed 5 nights in Aug 2024

2/10 Terrible

Ian

Disliked: Cleanliness, property conditions & facilities
Such a shame that a hotel in great Location is getting bad reviews however although outside renovation being don inside very dates. Has so much potential. Room had rusted towel rail and toilet roll holder no shower wash in shower. Also no bar area or lounge or dining facilities yet still being advertised on Expedia as a hotel. I wouldn't even rate it as b and b as no food available . I do hope the owners manage to get upgrade done as going back 12 years our stay was excellent
Stayed 1 night in Aug 2024

6/10 Okay

Christopher

Stayed 1 night in Aug 2024

8/10 Good

Maria Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic views from our room!
Stayed 2 nights in Aug 2024

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Please be aware of positive reviews on this property, the building is in a complete state of disrepair. It shows its age magnificently, and although
Stayed 3 nights in Jul 2024

8/10 Good

Kathryn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We needed to wait for a staff member to register us. We were given 2 adjoining rooms when we requested a triple accommodation. The hotel is right on the coast. No lift, restaurant, or bar were available.
Stayed 1 night in Jul 2024

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
£140 to stay in a property which would make a hostel look luxurious. No food available. Absolutely horrible however given choice so limited appears can charge whatever inflated price they like.
Stayed 1 night in Jun 2024

2/10 Terrible

Gareth

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Adam

Stayed 1 night in Mar 2024

2/10 Terrible

Wilma

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel should not be open to paying guests. It needs a complete refurbished and lacks basic amenities and services that are not stated on the website.
Stayed 4 nights in Nov 2023

8/10 Good

Philip

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old style hotel. Room was comfortable. Great views across the water. Currently being renovated so no restaurant and reception is rarely staffed during the day.
Stayed 3 nights in Aug 2023

2/10 Terrible

Erick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so dirty and under renovations, didn’t feel safe at all. When I wanted to cancel my booking I was told i will not get a refund, that’s daylight robbery. The property was advertised and there was no mention of it being under renovation.
Stayed 1 night in Aug 2023

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It's an old hotel that could be very nice and probably was at one time. Carpeting and wallpaper very worn. Bathroom was large and clean which was nice but faucet handles fell off when used, toilet paper roll kept falling off, etc. TV didn't work and we were told someone would come check it out which never happened. Restaurant was closed so had to walk into the town every morning for breakfast and coffee. Supposedly new owners who plan on fixing it up - would be interested if that happens.
Stayed 4 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible room and good luck trying to check-in.
I don’t usually leave negative reviews even if I have a bad experience but this hotel is really terrible, if it was a cheap rate you could understand, but we were knocking on almost £300 a night. Arrived there at 2.00pm, the time that check-in opens. No one there, reception has a phone and a note to call for assistance. There was 3 numbers, first two didn’t work. Third I got through to someone who said they would just ‘pop down’. 15 mins nobody arrived, tried calling the numbers again, nobody answers. Tried again and again and nobody responds. Ended up waiting almost an hour in their reception which has no wifi, no phone signal (so no 4G or mobile calls can be made), so sat waiting doing nothing. A guy arrives through the front door and gives us a key, no apologies, no small talk, just room number and here’s your key, just make sure you know there will be no breakfast. Room was terrible, wallpaper peeling off everywhere, heater massively dented, shower head held together by tape, windows rotting and permanently open, the tiny tv didn’t work, everything metal in the bathroom rusted. To be fair, the mattress was relatively comfortable but a very dated room that needs a lot of work but has been neglected for a long time. This isn’t just one room, this is the second time I have stayed there and the room (and reception experience) was just the same. The problem is that there is a lack of hotel rooms in Shetland and so you end up having no choice if you leave it late to book.
Stayed 1 night in Aug 2023

4/10 Poor

Bob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Main lights didn’t work no soap shampoo or body wash supplied no breakfast
Stayed 1 night in Aug 2023

2/10 Terrible

Steve

Stayed 2 nights in Jul 2023

2/10 Terrible

Sonya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Jean Jacques

Stayed 3 nights in May 2023

8/10 Good

Nicola

Stayed 2 nights in May 2023

8/10 Good

Devon

Liked: Cleanliness, staff & service
The Queens, is a timewarp but in a good way! The space is clean, comfortable warm and inviting! Absolutely fantastic service, if I return to Lerwick I will definitely staying at Queens!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Decor was tired there was dust on pictures & frames in reception area a smell of dampness & wet root menu was repetitive & bar was only open from 5pm - 10pm no lounge area to meet relatives will not be back
Stayed 2 nights in Jul 2019

4/10 Poor

Gillian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Tired disappointing stay
The decor was tired & dirty - there was dust on the pictures & frames. The decor was tired & needed updated in the bedroom there had been gyprock put over the badly plastered cracks in the room there was a smell of dampness wet root nowhere to meet relatives & bar was open from 5pm & last orders was 9.45pm food was ok but menu was repetitive no variation
Stayed 2 nights in Jul 2019