4/10 Poor
Iuliia
Travelled with family
20 Dec 2024
Disliked: Cleanliness, property conditions & facilities
I have multiple complaints, starting with the price, I paid a lot including the flight, but we also had to pay extra at th front desk for the cleaning fee, which is crazy expensive! The resort had no cleaning at all and we had to spend 10 days in a room that did not get cleaned and there was no washing or drying machine. Second of all we got a room which 5 people were supposed to fit into and there were only 3 beds and a couch which is IMPOSSIBLE to sleep on, slept on it for 1 night and woke up with HUGE back pains addition to the uncomfortable couch, 3 days before we were supposed to leave my daughter found a bed bug crawling on her while she was sitting on the couch, the 2 beds upstairs were small and uncomfortable as well, no bed bugs were found in the beds but since they were on the couch there is no doubt they are not of the bed. Third of all, everything was so rusted because of the humid/hot air, the windows didn’t close which means there was no privacy in the bathrooms, the walls started rotting! the shower door downstairs did not close at all from all the rotting and the bathtub was clogged, the door into the downstairs bedroom was about to fall off, the lights didn’t work is most of the rooms in the apartment. The cabinets in the kitchen all started rotting as well and the dishwasher STINKS, there was plates, pots, and cups but it was so dirty that I have to go buy new one because it was just gross eating out of them. The carpets on the stairs and in the dining room
Iuliia
Stayed 9 nights in Dec 2024
