See all properties

9Hotel Mercy

4.0 star property
Escape to an elegant haven with attentive staff nearby historic landmarks like Santa Justa Elevator. Enjoy panoramic views from your room then step out into Lisbon’s vibrant scene.
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for 9Hotel Mercy

Front of property
Reception
Superior Double Room
Bar (on property)
Business centre

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Pet-friendly
  • Housekeeping
The price is AU$193
includes taxes & fees
2 Feb - 3 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite (Mercy)

Suite (Mercy)

Suite (Mercy)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
  • 47 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room

View from room

Club Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Double or Twin Room (Small) | City view

Lisboa Carmo Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
9.4 out of 10, Exceptional, 1,004 reviews
The price is AU$246
includes taxes & fees
29 Jan - 30 Jan
Lisboa Carmo Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Rua da Misericordia, 76, Lisbon, 1200-273

What's nearby

  • Rossio Square - 6 min walk
  • Santa Justa Elevator - 7 min walk
  • Avenida da Liberdade - 10 min walk
  • Castle of São Jorge - 15 min walk
  • Marquis of Pombal Square - 2 min drive

Getting around

  • Largo Trindade Coelho Stop - 1 min walk
  • Rossio Station - 7 min walk
  • Lisbon (LIS-Humberto Delgado) - 27 min drive

Restaurants

  • ‪Bairro do Avillez - ‬1 min walk
  • ‪Cervejaria da Trindade - ‬2 min walk
  • ‪Bistro 100 Maneiras - ‬1 min walk
  • ‪Taberna do Avillez - ‬1 min walk
  • ‪Restaurante Sinal Vermelho - ‬1 min walk

About this property

9Hotel Mercy

Upscale boutique hotel near Rossio Square
Close to Santa Justa Elevator and Castle of São Jorge, 9Hotel Mercy provides a terrace, a library and dry cleaning/laundry services. In addition to a bar and a business centre, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and meeting rooms
  • Tour/ticket information, a front desk safe and concierge services
  • A banquet hall, coffee/tea in reception and free newspapers
  • Guest reviews speak highly of the helpful staff and location
Room features
All guest rooms at 9Hotel Mercy feature comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and baths or showers
  • 32-inch flat-screen TVs with digital channels
  • Electric kettles, daily housekeeping and phones

Languages

English, French, Polish, Portuguese, Russian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 21 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Le 9 Bar

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • IPod dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 7 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 21 per day (328 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

Frequently asked questions

Is 9Hotel Mercy pet-friendly?

Yes, 9Hotel Mercy allows cats and dogs (limit 1 total) with a maximum weight of up to 7 kg per pet. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at 9Hotel Mercy?

As of 27 Jan 2025, prices found for a 1-night stay for 2 adults at 9Hotel Mercy on 2 Feb 2025 start from AU$179.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at 9Hotel Mercy?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at 9Hotel Mercy?

Checkout is at noon.

Does 9Hotel Mercy provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 40 per vehicle applies.

Where is 9Hotel Mercy located?

Located in Lisbon Old Town, this boutique hotel is within a 10-minute walk of Fado in Chiado, Rossio Square, and Santa Justa Elevator. Avenida da Liberdade and Castle of São Jorge are also within 15 minutes. Largo Trindade Coelho Stop and Praça Luís de Camões Stop are within a 2-minute walk.

9Hotel Mercy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 549 out of 1001 reviews" "
Rating 8 - Good. 335 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the corner room which was spacious and just Iike pictures. Building across the street is under construction but sound was not an issue for us. Overall had a great stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

EDUARDO ANDRES

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very recommended; location, staff, rooms and breakfast !!!
Stayed 5 nights in Dec 2024

10/10 Excellent

BARBARA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Centered to everything if you don't want to spend money on tours.
Stayed 3 nights in Dec 2024

10/10 Excellent

brian darren

Stayed 3 nights in Nov 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 1 night in Oct 2024

8/10 Good

Michael, Framingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at 9Hotel Mercy were absolutely terrific! the breakfast at the restaurant was extensive, fresh, hot and delicious with many local pastries we enjoyed immensely. Everyone spoke English, was warm, compassionate, friendly, and extremely helpful. Our only difficulty was a problem with the shower which required us to move to a different room. The hotel was full they couldn't move us that night so we had to wait till someone checked out the next day. They gave us a bottle of port and apologized for our inconvenience. Once we switched rooms everything was fine. They were also very accommodating when we had to leave before breakfast hours one morning and they let us go into the restaurant during the set up time and eat early. The hot dishes were not yet available but there were plenty of other things and we were very happy. They also got us reservations at a lovely restaurant in the neighborhood with terrific service and delicious food. We heard beautiful, passionate fado music there (singers and guitars). It was a really special night out! Highly recommend 9Hotel Mercy!
Stayed 4 nights in Oct 2024

8/10 Good

Dany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Easy to walk down to everything.
Stayed 2 nights in Nov 2024

10/10 Excellent

Evan

Stayed 3 nights in Oct 2024

10/10 Excellent

Tarek

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Barry Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a little concerned that the noise from the busy streets with people partying and drinking might make it a hard place to sleep, but the rooms were quiet. We walked across the street for the best breakfast we had in Lisbon, and all the major attractions were within walking distance.
Stayed 4 nights in Oct 2024

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Noah

Stayed 2 nights in Oct 2024

2/10 Terrible

Joann

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
About 9Hotel Moldy. Stay was Oct. 4-7, 2024. At check-in we were advised that there would be one bottle of water in our room for the whole stay, otherwise we would have to pay for water out of the mini fridge. Why is this pettiness even discussed with someone who is paying $359 for a suite? We opened the door to Suite 601 and were immediately hit with a strong smell of mold. The bathroom was worse. If we weren't so tired (10:00 p.m.) at check-in, we would have turned around and checked back out. We called about this every day at least once, causing stress and wasting our vacation time. No one ever did anything about it. They would send the housekeeper up and have her scrub the shower again. Of course this wasn't going to solve anything. They needed a professional to address the root of the problem. Speaking of the shower, It flooded every time you took a shower. Water pooled and spilled out onto the floor. The sink also drained slowly. The vinyl flooring is coming up in several places and it caused my husband to trip a couple times. The hotel is quite dark, from the breakfast room, lobby to our room. The hallways are black. The bathroom is all black, floors, doors, walls. This is not conducive to doing things you need to do in a bathroom such as your hair and makeup. I did my makeup on the terrace. It isn't practical. This was our 40th anniversary trip. The other hotels we stayed at were incredible. We actually dreaded coming back to the Hotel9 Moldy each night
Stayed 3 nights in Oct 2024

8/10 Good

Vanessa Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Reshma

Stayed 1 night in Oct 2024

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Lisbon. There will be more!
Stayed 5 nights in Oct 2024

4/10 Poor

Miki

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Sep 2024

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service
The area is great. Close to everything, however as a Boutique hotel it needs some work. We had one of the suites and it was worn down. Carpet was stained. Stains on couches. The walls also needed to cleaning and fresh paint.
Stayed 4 nights in Sep 2024

8/10 Good

Cole, San Francisco

Travelled with partner
Liked: Amenities, property conditions & facilities
Great place to stay. Walking distance to many tourist attractions. The staff was very kind and attentive
Stayed 2 nights in Sep 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

daryl s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

ELEANOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kudos to the housekeeping staff who found my granddaughter’s pearl earrings and we were able to retrieve it on our way back to Lisbon. Thank you so much , appreciate your honesty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jade

Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
This hotel is in a great area for tourist. We arrived a bit early around 11 am and no room was available. We were asked to return at 3pm for a room. I was a bit disappointed that after flying all night and arriving at 10am. Got to the hotel at 11am. We were told that the room would be ready at 3pm and however the room was not ready at 3pm. We had to wait longer to get a room. Besides the arrival problem the hotel was 8/10 to me.
Stayed 3 nights in Aug 2024