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My Story Hotel Ouro

3.0 star property
Hotel with a 24-hour front desk, a short walk to Rossio Square

Photo gallery for My Story Hotel Ouro

Double Room
Exterior
Exterior
Reception
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Laundry
  • Air conditioning
The current price is AU$301
includes taxes & fees
12 Mar - 13 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable channels
  • 12 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable channels
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable channels
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 2 Double Beds

Similar properties

Exterior

My Story Hotel Augusta

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 435 reviews
The price is AU$279
includes taxes & fees
19 Mar - 20 Mar
My Story Hotel Augusta
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About the area

Map
Rua Áurea 100, Lisbon, 1100-063

What's nearby

  • Commerce Square - 3 min walk - 0.3 km
  • Santa Justa Elevator - 3 min walk - 0.3 km
  • Rossio Square - 6 min walk - 0.5 km
  • Castle of São Jorge - 8 min walk - 0.7 km
  • Avenida da Liberdade - 10 min walk - 0.9 km

Getting around

  • Rua da Conceição Stop (28E) - 1 min walk
  • Rossio Station - 7 min walk
  • Lisbon (LIS-Humberto Delgado) - 29 min drive

Restaurants

  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬1 min walk
  • ‪Cotidiano - ‬2 min walk
  • ‪Cafetaria São Nicolau - ‬1 min walk
  • ‪Restaurante Japonês KIKU - ‬2 min walk
  • ‪Merendinha Bar - ‬1 min walk

About this property

My Story Hotel Ouro

Hotel near Rossio Square
Located close to Santa Justa Elevator and Commerce Square, My Story Hotel Ouro provides a shopping centre on-site, dry cleaning/laundry services and a bar. The on-site Portuguese cuisine restaurant, My Story Hotel Ouro, offers lunch and dinner. Stay connected with free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and luggage storage
  • Multilingual staff, a 24-hour front desk and a gift shop
  • Smoke-free property, tour/ticket information and concierge services
  • Guest reviews say great things about the central location and helpful staff
Room features
All 51 rooms feature comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • My Story Hotel Ouro

Things to do

  • Designer stores
  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Property Registration Number 7845

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
My Story Ouro
My Story Ouro Lisbon
My Story Hotel Ouro Lisbon
My Story Ouro Lisbon
My Story Ouro
Hotel My Story Hotel Ouro Lisbon
Lisbon My Story Hotel Ouro Hotel
Hotel My Story Hotel Ouro
My Story Hotel Ouro Hotel
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My Story Hotel Ouro Hotel Lisbon

Frequently asked questions

Is My Story Hotel Ouro pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at My Story Hotel Ouro?

As of 11 Mar 2025, prices found for a 1-night stay for 2 adults at My Story Hotel Ouro on 12 Mar 2025 start from AU$287.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at My Story Hotel Ouro?

This property doesn't offer parking.

What time is check-in at My Story Hotel Ouro?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at My Story Hotel Ouro?

Checkout is at 11:00 AM.

Does My Story Hotel Ouro provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per room applies.

Where is My Story Hotel Ouro located?

Located in Baixa, this hotel is within a 5-minute walk of Rua Augusta, Commerce Square and Santa Justa Elevator. Rossio Square and Lisbon Cathedral are also within 10 minutes. Rua da Conceição Stop (28E) and Baixa-Chiado Station are within a 2-minute walk.

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My Story Hotel Ouro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 375 out of 714 reviews
Rating 8 - Good. 259 out of 714 reviews
Rating 6 - Okay. 60 out of 714 reviews
Rating 4 - Poor. 14 out of 714 reviews
Rating 2 - Terrible. 6 out of 714 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Bhavika

Very convenient if you’re going to be out and about all day and only really need to rest and freshen up in between. Room was on the smaller side. Excellent staff service, very helpful. Great location, easy to access all the main tourist points and loads of food options around. Have to say, excellent for shopping if that’s what you like!
Stayed 3 nights in Feb 2025

10/10 Excellent

Pamela

love the location
Stayed 2 nights in Nov 2024

10/10 Excellent

Martin

Great location, friendly staff and a very pleasant stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Stuart

Very helpful staff!
Stayed 6 nights in Nov 2024

8/10 Good

Nigel

City centre stay
Good location, clean, nice bar, great breakfast.
Stayed 4 nights in Oct 2024

10/10 Excellent

Luis

Clean, great service and best location!
Stayed 5 nights in Oct 2024

10/10 Excellent

Susannah

Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Stayed 4 nights in Jun 2024

8/10 Good

LYNETTE

good hotel great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Larisa

Great hotel
Stayed 1 night in May 2024

8/10 Good

Gunnar Morten

Perfect location. Small room.
Stayed 2 nights in Sep 2024

10/10 Excellent

Philip

Excellent location. Very friendly and efficient staff. Some of our party had water/custard tarts/robes & slippers but not our room…not a big issue but inconsistent. Overall, perfect accommodation for our time in Lisbon.
Stayed 4 nights in Oct 2024

10/10 Excellent

Tim

Room was a bit hot as air conditioning was not working, otherwise a good stay..great location and would stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yuk Lung

Great place to stay
Stayed 3 nights in Oct 2023

10/10 Excellent

Natalie

Staff were very kind and pleasant. Our rooms were extremely clean. We thoroughly enjoyed the location as it was safe and quiet for our family. The area around the hotel was walkable and conveniently located to several restaurants, tourist attractions, local transit, and shops. We would select this hotel again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Steve

Great staff, great location
Excellent stay. Lovely staff, i always like being greeted with a welcome and a smile. Fast check in, comfy room, hot shower. Great location, right in centre old town. Nice bar area outside and very nice breakfast.
Happy hour outdoor hotel bar
A room with a view
Stayed 1 night in Jun 2024

10/10 Excellent

Isabella

The hotel stuff are helpful and friendly . It is in a perfect location . Loved the breakfast had a good selection of food. I would definitely recommend this hotel
Stayed 3 nights in May 2024

10/10 Excellent

Warren

Great hotel and great location, highly recommend
Stayed 7 nights in Jan 2023

10/10 Excellent

Susan

Relaxing stay. Very clean. Lovely helpful staff.
Stayed 1 night in May 2024

8/10 Good

herbert

Good location in general but several derelict buildings awaiting renovation
Stayed 3 nights in Jun 2024

8/10 Good

Debbie

Nice value for money and location. Very small rooms.
Stayed 4 nights in Apr 2024

10/10 Excellent

MIGUEL

Excelent service, very happy with our stay
Stayed 3 nights in Aug 2023

10/10 Excellent

Andrew

Wonderful hotel right in downtown. Great service as well.
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Great little hotel in a nice location
We enjoyed our stay at this hotel. It is centrally located within walking distance to restaurants and attractions. The staff was very helpful and accommodating. The room was on the small side with no sitting area. Overall, I give it high marks and would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

virgilio

Fantastic location in the heart of everything and just a block from the subway. Nice, clean and safe
Stayed 4 nights in Mar 2024

10/10 Excellent

Janina

We loved our stay here. The location is easily accessible by train, bus, or tram. Despite being in a tourist area, when you stay here it blocks all the sound from the street, thanks to the windows and blackout doors. The rooms are neat, comfortable, and clean. The staff are very friendly and accomodating. One of the rooms we booked did not have the air conditioning working and the staff were able to move us to another room to accomodate. I would highly recommend staying here.
Stayed 4 nights in Jul 2024