2/10 Terrible
Amanda
Business traveller
1 Dec 2024
Disliked: Amenities
Area is close to popular things and street parking is free and okay to find but otherwise this property is a joke. I made my reservation and told them I needed ground floor/lower bunk because I am disabled. When I booked my dorm I mistakenly booked a 3rd floor room because that detail is buried in the description and not obvious so I missed it, and KNOWING I’m disabled they could’ve reached out to me to correct it but they didn’t. When I arrived for check in, someone was already asleep in my assigned bunk and had their things scattered around the bed. I texted the staff because they have no rep on site if issues arrive. No clerk, no attendants, no security. The staff person was very rude and basically implied I was lying and when I sent them a photo of the bunk being occupied they told me to wake the person up and ask their name. Obviously I’m not going to do that and I told them I didn’t feel safe doing so since I’m a single woman traveling alone and was staying in a mixed-gender room, I didn’t know who was sleeping in that bunk. They were rude to me and finally got back to me saying that another girl had gotten into my bed by mistake but they had texted her telling her to move to her own bed. I said that I didn’t want to sleep in a bed she’d just been sleeping in and they said they’d told her to change the sheets. This is crazy unprofessional. There was also a high dude in the yard screaming half the night.
Amanda
Stayed 1 night in Nov 2024