6/10 Okay
Rex T.
17 Oct 2024
Liked: Cleanliness
Great house, difficulties with management group
I rented this VRBO for a bachelor party with a group of 11 men for four days. The initial check-in went fine, but the property management group tacked on a surprise refundable deposit requirement, contingent on there not being a party in the home.
I called them directly to understand what that means and they could not provide a clear answer. This was concerning as the definition for a “party” was unclear. I did not consent to having the deposit charged to my card, but they charged it anyway.
I did receive payment back around 3 days after checkout, but only after following up with the host daily and calling VRBO customer support. It’s also worth noting they charged an extra $33 as a fee for checking in just two hours early.
The actual
Rex T.
Stayed 4 nights in Sep 2024