2/10 Terrible
Rachelle
Travelled with family and small children
7 Nov 2024
Disliked: Staff & service, property conditions & facilities
Parking is available, but it is $28 a night. OR you can use the parking garage a block over. I asked about parking at check in, and was told nothing about any kind of parking pass. The employee told me to use the garage and pay upon exit. Third day into my trip and I noticed random charges on my card from the hotel. When I returned to the hotel I asked the woman at the front desk, who informed me that those were my charges for parking. Only I had been paying for parking every time I exited the garage already. She seemed confused as to why I wasn’t using the parking pass that was never mentioned nor given to me. She did indicate that she would reverse the charges, but that since I was using a debit card, those funds would be held until the end of my stay. Those parking charges were eventually reversed, but ultimately I was overcharged from my Expedia quote by $56. When I inquired as to why, I was told to refer to my invoice from the hotel. I indicated that I never received anything at all from the hotel, probably because I booked through Expedia. Four days after I returned from my trip, I messaged Expedia asking for a refund of the overcharged amount. Expedia indicated that the hotel said they had not yet cleared my bank - they absolutely had! Expedia indicates there is nothing they can do since the hotel claims the charges still haven’t cleared. It did not matter that I sent screenshots showing the cleared charges. It’s now 8 days later and still no resolution. Shady stuff
Rachelle
Stayed 5 nights in Oct 2024