2/10 Terrible
Monica B.
27 Aug 2023
Birthday/Family Reunion
The property owner is rude and unprofessional. I asked for late checkout she agreed to 12:30, then called me at 11:10 saying I should have been out an hour before which would have been 10:10, but published checkout was 10:30. Additionally the property was going through renovations and by the owners own admission they were not finished and she didn’t notify us until the day before travel that bathroom grout in the shower was incomplete, the floor to the cottage was unfinished, several mirrors and shower doors were not up in the bathrooms. Because of all this she tried to push back our check in time. At checkout I called her to tell her we checked out and wanted her to come and see the property (since she was close enough to see everything going on) but she wouldn’t answer the phone. I called Vrbo to get in touch with her as we pulled off the property immediately they said she reported damages to the property (within the 5 minutes after I left). The damages she claimed were urine on the mattress, they didn’t say which room and there isn’t any proof. I guess when you are scamming, that is what you can come up with in 5 minutes after check out. I would not rent the property again. As a long time VRBO renter and short term rental prop owner I have never had such an unprofessional experience. It is an insult to be accused of leaving a property in any other way than what we found it. My family has traveled all over the world, we have always left it better than we found it.
Monica B.
Stayed 2 nights in Aug 2023