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Mandarin Oriental Palace, Luzern

5.0 star property
Belle Époque hotel with 4 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental Palace, Luzern

Premium bedding, free minibar, in-room safe, individually decorated
Junior Suite (Panoramic)
Exterior
Lobby
Suite, Lake View, Tower | Living area

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Breakfast available
  • Gym
  • Spa
The price is AU$1,069
includes taxes & fees
6 Jan - 7 Jan 2025

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Mandarin, Room

Mandarin, Room

Mandarin, Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Lake View, Tower

Suite, Lake View, Tower | Living area

Suite, Lake View, Tower

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Panoramic)

Junior Suite (Panoramic)

Junior Suite (Panoramic)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Accessible

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Accessible

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Balcony, Lake View

Exterior

Deluxe Room, Balcony, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Terrace, Lake View

Suite, Terrace, Lake View | Terrace/patio

Suite, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Balcony, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Lake View

Exterior

Deluxe Room, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Terrace, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Terrace, Lake View

Exterior

Superior Room, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Balcony, Lake View

Exterior

Superior Room, Balcony, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Accessible - Lake View Junior Suite

Free toiletries, hair dryer, dressing gowns, slippers

Accessible - Lake View Junior Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View

Superior Room, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
Front of property

Grand Hotel National

Pool
Spa
Pet-friendly
Free WiFi
9.4 out of 10, Exceptional, (770)
The price is AU$533
includes taxes & fees
6 Jan - 7 Jan 2025
Grand Hotel National
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About the area

Map
Haldenstrasse 10, Lucerne, LU, 6006

What's nearby

  • Lake Side Promenade - 2 min walk - 0.2 km
  • Lion Monument - 11 min walk - 1.0 km
  • Chapel Bridge - 15 min walk - 1.3 km
  • KKL Lucerne - 16 min walk - 1.4 km
  • Swiss Transportation Museum - 16 min walk - 1.4 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 15 min walk
  • Zurich Airport (ZRH) - 60 min drive

Restaurants

  • ‪MOzern - ‬2 min walk
  • ‪Grand Casino Luzern - ‬3 min walk
  • ‪China Restaurant Jialu National - ‬5 min walk
  • ‪Vesper - ‬7 min walk
  • ‪VILLA Schweizerhof - ‬7 min walk

About this property

Mandarin Oriental Palace, Luzern

Luxury hotel near Chapel Bridge
Located close to Lake Side Promenade and Loewenplatz, Mandarin Oriental Palace, Luzern provides a terrace, a coffee shop/cafe and a library. Treat yourself to a massage at SPA Bellefontaine, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. In-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge) and express check-out
  • Express check-in, a front desk safe and a lift
  • A ballroom, laundry services and tour/ticket information
  • Guest reviews say great things about the helpful staff
Room features
All 136 individually decorated rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and air conditioning.
Extra amenities include:
  • Changing tables, baby monitors and highchairs
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with toilets with electronic bidets and baths or showers
  • Flat-screen TVs with cable channels
  • Baby baths, children's slippers and children's books

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Parking on site (CHF 55 per day)
  • Valet parking on site (CHF 55 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 50 to 50 for adults and CHF 25 to 50 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Colonnade
  • Minamo
  • MOzern Bar & Brasserie
  • Quai 10

Family friendly

  • Baby bath
  • Baby monitor
  • Changing table
  • Children's books
  • Children's games
  • Free cot
  • Highchair
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 4,725 square feet of conference space

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1906
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 50 per pet, per day
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 190.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.1 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 50.00 to 50.00 for adults and CHF 25.00 to 50.00 for children
  • Self-parking fee: CHF 55 per day
  • Valet parking fee: CHF 55 per day
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 190.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Frequently asked questions

Is Mandarin Oriental Palace, Luzern pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 50 per pet, per day.

How much does it cost to stay at Mandarin Oriental Palace, Luzern?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on 6 Jan 2025 start from AU$1,051.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mandarin Oriental Palace, Luzern?

Self-parking is available for CHF 55 per day. Valet parking is available for CHF 55 per day.

What time is check-in at Mandarin Oriental Palace, Luzern?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Mandarin Oriental Palace, Luzern?

Checkout is at noon.

Where is Mandarin Oriental Palace, Luzern located?

Located in the heart of Lucerne, this luxury hotel is within a 10-minute walk of Lake Side Promenade and Loewenplatz. Saint Peters Church and Chapel Bridge are also within 1 mi (2 km). Lucerne (QLJ-Lucerne Train Station) is 15 minutes by foot and Lucerne Station is 16 minutes.

Reviews

9.6

Exceptional

Rating 10 - Excellent. 39 out of 45 reviews" "
Rating 8 - Good. 3 out of 45 reviews" "
Rating 6 - Okay. 2 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience, every member of the hotel team were amazing.
Stayed 1 night in Nov 2024

10/10 Excellent

Donna

Travelled with group
Wonderful stay at the Mandarin Lucerne
The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
Stayed 11 nights in Sep 2024

10/10 Excellent

Sonjoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

KAMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Aug 2024

10/10 Excellent

Wenjia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!
Stayed 2 nights in Jul 2024

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jorge, Miami beach

Stayed 1 night in May 2024

10/10 Excellent

Hanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Stayed 1 night in May 2024

10/10 Excellent

Xin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service and staff hospitality

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Rory

Stayed 2 nights in Nov 2023

10/10 Excellent

Marlena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Stayed 6 nights in Oct 2023

6/10 Okay

MOHAMMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all better than avarage
Stayed 2 nights in Sep 2023

10/10 Excellent

Purevdash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

NORE ALDEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2023

2/10 Terrible

Eugene

Stayed 4 nights in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!
Stayed 2 nights in Jun 2023

10/10 Excellent

Wilson

Stayed 3 nights in Jul 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing views. The staff certainly make the stay extra special.
Stayed 3 nights in Jun 2023

10/10 Excellent

Yuriy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Все сподобалось. Персонал, чистота, ресторан, готель після реновації.
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Pudur, Santa Clara

Liked: Cleanliness, amenities, property conditions & facilities
The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality
Stayed 2 nights in Nov 2022

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richard von Tscharner
Es fehlte mir nun der helvetische Einschlag. Dieses Hotel war früher ein Palace; nun ist es in der Mandarine Oriental Kette und dementsprechend hat es die schweizerische Dimension verloren. Gäste kommen aus Asien und Amerika in die Schweiz… Aber hier spricht niemand mehr schweizer Deutsch und die wunderbaren Gemälde der Schweiz sind zum Teil versteckt und sollten, ganz im Gegenteil, den lokalen Charakter zum Ausdruck bringen. Auch im MO Restaurant findet man kaum etwas schweizerisches. Das Personal ist in der Regel gut, zum Teil sehr gut (Rezeption & Concierge und Valets).
Stayed 2 nights in Sep 2024

10/10 Excellent

Paolo, Monza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2024

10/10 Excellent

Alessandro, Milano

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Aug 2024

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Address
Haldenstrasse 10, Lucerne, LU
Location
Lucerne