8/10 Good
John O.
5 Apr 2024
Liked: Cleanliness
Nice place, poor management
Place and location were good. That said management company never sent our check information. Apparently they had sent separate email that required ID verification and was deleted as I thought it was spam. I completely understand why this would be helpful but has never been required at any place I've stayed before. The problem is that this was never communicated in the text I received day prior or with booking email. When I realized I had received no checkin details it then took over 1.5 hrs before I was finally able to get someone to direct me on how to do the ID verification, mind you checkin was at 4p and now it's almost 6p. Then when I went to discuss with Vacasa management the poor customer experience they said there was nothing they could do since the original ID verification email was sent. All in all, very poor initial impression since once they put me in contact with the right person it only took a couple minutes to do the verification and shouldn't have required an 1.5 hr of back and forth with customer service representatives
John O.
Stayed 2 nights in Apr 2024