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"There were 3 cockroaches on bed when I opened the door. And a few more on the walls and toilet. We were told breakfast will start at 6:30. But yet, they started to serve it after 7:15 2 times during our 4 days stay. The reception said "the chef is late on his way". There was not even apologies. The wifi was there but in my room there was not signal. We were there for business, amd we cant work efficiently in that kind of environment. So we wanted to shorten our stay at this lodge, but...

"The property did not have a booking for us. We did not stay there. Expedia has been notified and are chasing up a refund of our payment. I will give a further assessment of Expedia’s performance once I have received a refund"

"We arrived at the location to check in and the groundskeeper could not understand why we were there. We called the number listed and the owner didn’t k ow why we were there and said that he rpirperty wasn’t even listed on Expedia!!! BUT Expedia deducted the money from our account!!!! So we looked at a room that was open (which was the room we booked) and it was being used as the trash room!!! Stacked to the ceiling with debris and trash!!! It was the worst service and experience to date...

"Despite clearly having indicated at the time of booking that we would arrive during the night, and despite having confirmed this by phone a few weeks before, the guesthouse was closed up when we arrived and no one picked up the phone. After some time the watchman, who had been drinking with his friends outside the hotel, opened the gate and let us in - but he knew nothing about our booking. We were shown a few rooms with used sheets, and finally crashed out in a twin room that seemed reasonably...