See all properties

BYPILLOW The Citadel

3.0 star property
Hostal in Madrid, steps from San Miguel Market

Photo gallery for BYPILLOW The Citadel

Double Room (Interior)
Superior Double Room
Exterior
Triple Room
Standard Double Room, 1 Double Bed

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is AU$159
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Desk
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Desk
Daily housekeeping
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Desk
Daily housekeeping
  • 12 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room (Interior)

Double Room (Interior)

Double Room (Interior)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Desk
Daily housekeeping
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Desk
Daily housekeeping
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

Similar properties

Superior Double Room, Balcony

room Select Sol

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
8.6 out of 10, Excellent, (1001)
The price is AU$137
includes taxes & fees
10 Mar - 11 Mar
room Select Sol
Double Room, Terrace (Jacuzzi)

Hotel Ópera

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.8 out of 10, Excellent, (1000)
The price is AU$239
includes taxes & fees
10 Mar - 11 Mar
Hotel Ópera
View from property

Hostal Gran Via 63 Rooms

  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service
7.8 out of 10, Good, (280)
The price is AU$118
includes taxes & fees
9 Mar - 10 Mar
Hostal Gran Via 63 Rooms
Down duvets, free WiFi, bed sheets

Adventure Hostel Madrid Gran vía

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.2 out of 10, Very good, (51)
Adventure Hostel Madrid Gran vía
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Calle Espejo 2, piso 2, Madrid, Madrid, 28013

What's nearby

  • San Miguel Market - 1 min walk - 0.2 km
  • Plaza Mayor - 4 min walk - 0.3 km
  • Royal Palace of Madrid - 4 min walk - 0.4 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Gran Via - 8 min walk - 0.8 km

Getting around

  • Opera Station - 3 min walk
  • Madrid Principe Pio Station - 5 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 28 min drive

Restaurants

  • ‪El Chaparrito - ‬2 min walk
  • ‪Bar Gyoza Go - ‬2 min walk
  • ‪La Esquina de San Miguel - ‬1 min walk
  • ‪El Minibar - ‬1 min walk
  • ‪Arbonaida Bar - ‬1 min walk

About this property

BYPILLOW The Citadel

Hostal near Plaza Mayor
Close to Royal Palace of Madrid and Puerta del Sol, BYPILLOW The Citadel has plenty to offer. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • A round-trip airport shuttle (surcharge), tour/ticket information and a lift
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at BYPILLOW The Citadel offer comforts, such as air conditioning, as well as
More amenities include:
  • Bathrooms with showers and hairdryers
  • Free infant beds, daily housekeeping and desks

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • Free cot

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Desk
LIST_ALT

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

The front desk is open daily from 2:00 PM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

MONETIZATION_ON

Important information

Optional extras

  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Citadel Pillow Hostel Madrid
Citadel Pillow Hostel
Citadel Pillow Madrid
Citadel Pillow
Citadel Pillow Hostal Madrid
Citadel Pillow Hostal
The Citadel by Pillow
BYPILLOW The Citadel Hostal
BYPILLOW The Citadel Madrid
BYPILLOW The Citadel Hostal Madrid

Frequently asked questions

Is BYPILLOW The Citadel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at BYPILLOW The Citadel?

As of 8 Mar 2025, prices found for a 1-night stay for 2 adults at BYPILLOW The Citadel on 9 Mar 2025 start from AU$158.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at BYPILLOW The Citadel?

This hostal doesn't offer parking.

What time is check-in at BYPILLOW The Citadel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at BYPILLOW The Citadel?

Checkout is at 11:00 AM. Late checkout is available for EUR 10 (subject to availability).

Does BYPILLOW The Citadel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is BYPILLOW The Citadel located?

Located in Madrid Centro, this hostal is within a 5-minute walk of San Miguel Market, Plaza Mayor and Royal Palace of Madrid. Puerta del Sol and Gran Via are also within 10 minutes. Opera Station is only a 3-minute walk and Sol Station is 8 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

BYPILLOW The Citadel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 172 out of 314 reviews
Rating 8 - Good. 102 out of 314 reviews
Rating 6 - Okay. 21 out of 314 reviews
Rating 4 - Poor. 10 out of 314 reviews
Rating 2 - Terrible. 9 out of 314 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sam

Liked: Property conditions & facilities
Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Perfect for City Centre
Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.
Stayed 1 night in Nov 2024

10/10 Excellent

Mohammed Suhel

Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.
Stayed 1 night in Sep 2024

10/10 Excellent

Valérie

Excellent location
Stayed 5 nights in May 2024

10/10 Excellent

Sami

Great location!
We had a nice stay! The staff is really friendly and helpful, and the hotel is in a great location with both sightseeing and shopping at walking distance. There are also a lots of restaurants and cafés close by.
Stayed 3 nights in May 2024

10/10 Excellent

Junming

The room is very clean and nice, even though the hotel is in a very old building.
Stayed 3 nights in Jun 2024

10/10 Excellent

jill

Great place to stay
We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.
Stayed 3 nights in Mar 2024

8/10 Good

Shirin

Centrally situated in Madrid
nice price/quality for a stay in Madrid, reception is not always manned so take your precautions very clean and in good shape
Stayed 3 nights in Jun 2024

10/10 Excellent

Miles

Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.
Stayed 2 nights in Mar 2024

8/10 Good

María Dolores

Great location
Stayed 1 night in Jun 2023

10/10 Excellent

Maria

Location was great.
Stayed 1 night in Sep 2022

10/10 Excellent

Agnes

Perfect location!! Just across mercado san miguel ! Great location
Stayed 3 nights in May 2023

10/10 Excellent

Daron

Very clean property and rooms were spacious and clean. Drinking bar at reasonable prices. I would definitely be back at this hotel when I visit again.
Stayed 2 nights in May 2023

8/10 Good

CARLOS

A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.
Stayed 3 nights in Feb 2024

8/10 Good

Leopoldo

Great central place to stay. Too bad the elevator was not working; not good for us seniors.
Stayed 3 nights in Oct 2023

8/10 Good

Grace

The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there.
Stayed 2 nights in Sep 2023

8/10 Good

Rickard

Cosy, clean, perfect location.
Perfect and Clean room in the Center of the city. very discreet and cosy place perfect if you want your own privacy with just codes to get in and out without having to pass reception. Perfect location aswell and room was almost like in a 4 star hotel without having a “lobby and reception”.
Stayed 3 nights in Jan 2024

8/10 Good

??

GOOD!
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs.
Stayed 2 nights in May 2023

10/10 Excellent

Mintrue

Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money.
Stayed 1 night in Oct 2023

10/10 Excellent

Alexander

Both my friend and I had a wonderful stay at the hotel. The area around it was very nice, and the staff was super nice and was very patient with our limited spanish and was willing to speak in English when needed. The room was great, clean, and comfortable. Thank you!
Stayed 2 nights in Sep 2023

10/10 Excellent

Joel

Julie the receptionist was extremely helpful and friendly.
Stayed 1 night in May 2023

8/10 Good

Kenneth

Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.
Stayed 3 nights in Apr 2024

10/10 Excellent

Julie

Excellent little boutique hotel!
Girls trip to Madrid. We were instantly pleased with the hotel when we arrived. Room was perfect for the three of us. Clean and roomy. Gabby checked us in, we unloaded and we’re off to explore the city. Location was perfect. Highly recommend to anyone who wants to be in the thick of the action.
Stayed 1 night in Sep 2023

8/10 Good

Anders

Great room in middle of old Madrid
Room was small but clean and modern. Nice bathroom. The house and staircases leading up to the hotel scared me a bit because it was in very poor condition but the rooms itself was top class. Location is certainly in the middle of old Madrid, very close to Plaza Mayor, Sol and Teatro Real. Room was perfect for me as a solo traveller, imagine it would be very small for two.
Stayed 4 nights in Apr 2023