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Hotel Fenix Gran Meliá - The Leading Hotels of the World

5.0 star property
Luxury Madrid hotel in Salamanca with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Lobby
Restaurant
Reception
Exterior
Terrace/patio

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service
  • Gym
The price is AU$551
includes taxes & fees
13 Jan - 14 Jan 2025

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Presidential Penthouse Suite Red Level (3+1)

Terrace/patio

Presidential Penthouse Suite Red Level (3+1)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room

Premium bedding, down duvets, minibar, in-room safe

Classic Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Red Level Room (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Red Level Room (2+1)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Level 3 Adults)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (Level 3 Adults)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (2 Adults + 1 Child)

Premium bedding, down duvets, minibar, in-room safe

Premium Room (2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room (3 Adults)

Premium bedding, down duvets, minibar, in-room safe

Premium Room (3 Adults)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse Suite Red Level (2+1)

Premium bedding, down duvets, minibar, in-room safe

Penthouse Suite Red Level (2+1)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+1)

Terrace/patio

Presidential Penthouse Suite Red Level (2+1)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite Red Level (4+1)

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

Two Bedroom Suite Red Level (4+1)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Down duvet
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level

Terrace/patio

Presidential Penthouse Suite Red Level

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Red Level Lounge Access

Premium bedding, down duvets, minibar, in-room safe

Deluxe Junior Suite Red Level Lounge Access

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Down duvet
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level (2+2)

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

One Bedroom Suite Red Level (2+2)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (3+1)

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

One Bedroom Suite Red Level (3+1)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Red Level Lounge Access

Premium bedding, down duvets, minibar, in-room safe

Junior Suite Red Level Lounge Access

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level Lounge Access

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

One Bedroom Suite Red Level Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 60 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Premium

Premium bedding, down duvets, minibar, in-room safe

Premium

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Supreme Room

Premium bedding, down duvets, minibar, in-room safe

Family Supreme Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Down duvet
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Grand Supreme

Premium bedding, down duvets, minibar, in-room safe

Family Grand Supreme

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedrooms Suite Red Level

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

Two Bedrooms Suite Red Level

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 90 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Gran Premium with Jacuzzi Red Level Lounge Access

Gran Premium with Jacuzzi Red Level Lounge Access | Private spa tub

Gran Premium with Jacuzzi Red Level Lounge Access

Highlights

Furnished balcony
Soundproofed
Private hot tub
Air conditioning
Club Lounge
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level

Terrace/patio

One Bedroom Master Suite Red Level

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Supreme

Supreme

Supreme

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Redlevel One Bedroom Master Suite with Terrace

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Redlevel One Bedroom Master Suite with Terrace (2+2)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level (3+1)

Premium bedding, down duvets, minibar, in-room safe

Penthouse Suite Red Level (3+1)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level (2+2)

Premium bedding, down duvets, minibar, in-room safe

Penthouse Suite Red Level (2+2)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level

Premium bedding, down duvets, minibar, in-room safe

Penthouse Suite Red Level

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+2)

Terrace/patio

Presidential Penthouse Suite Red Level (2+2)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level (2+1)

Terrace/patio

One Bedroom Master Suite Red Level (2+1)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 90 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed
Terrace/patio

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Pool
Spa
Free WiFi
Restaurant
9.8 out of 10, Exceptional, (713)
The price is AU$634
includes taxes & fees
8 Jan - 9 Jan 2025
Palacio de los Duques Gran Meliá - The Leading Hotels of the World
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About the area

Map
Hermosilla 2, Madrid, Madrid, 28001

What's nearby

  • Gran Via - 15 min walk - 1.3 km
  • Prado Museum - 18 min walk - 1.6 km
  • El Retiro Park - 4 min drive - 3.2 km
  • Puerta del Sol - 5 min drive - 3.5 km
  • Plaza Mayor - 5 min drive - 3.7 km

Getting around

  • Colon Station - 4 min walk
  • Madrid Recoletos Station - 5 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive

Restaurants

  • ‪Ten Con Ten - ‬3 min walk
  • ‪Habanera - ‬4 min walk
  • ‪Rodilla - ‬5 min walk
  • ‪Le Pain Quotidien - ‬2 min walk
  • ‪La Mafia se sienta a la mesa - ‬1 min walk

About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Luxury hotel near U.S. Embassy
Located close to Gran Via and Prado Museum, Hotel Fenix Gran Meliá - The Leading Hotels of the World provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. Indulge in a body treatment, a facial and a massage at the on-site spa. In addition to car hire on-site and a bar, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • An electric car charging station, express check-out and express check-in
  • Babysitting (surcharge), outdoor furniture and luggage storage
  • Guest reviews speak highly of the helpful staff and location
Room features
All 188 rooms have comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-compatible safes.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers or deep-soaking baths plus designer toiletries and bidets
  • 37-inch plasma TVs with satellite channels and DVD players
  • Free infant beds, daily housekeeping and desks

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (EUR 40 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • "Aduana" Restaurant
  • Fenix Cocktail Bar

Things to do

  • Full-service spa
  • Health club

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 6,458 square feet of conference space

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property offers use of an 'Audi Q8 e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 40 per person
  • Airport shuttle fee: EUR 105 per vehicle (one way)
  • Self-parking fee: EUR 40.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Frequently asked questions

Is Hotel Fenix Gran Meliá - The Leading Hotels of the World pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Fenix Gran Meliá - The Leading Hotels of the World on 13 Jan 2025 start from AU$550.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Self-parking is available for EUR 40.00 per day.

What time is check-in at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Checkout is at noon.

Does Hotel Fenix Gran Meliá - The Leading Hotels of the World provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 105 per vehicle applies.

Where is Hotel Fenix Gran Meliá - The Leading Hotels of the World located?

Located in Salamanca, this luxury hotel is within a 15-minute walk of U.S. Embassy and Gran Via. Prado Museum and Puerta del Sol are also within 1 mi (2 km). Colon Station and Serrano Station are within a 5-minute walk.

Reviews

9.4

Exceptional

Rating 10 - Excellent. 733 out of 1003 reviews" "
Rating 8 - Good. 195 out of 1003 reviews" "
Rating 6 - Okay. 51 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hala Madrid
Stayed 3 nights in Oct 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for vacation
Stayed 5 nights in Dec 2024

8/10 Good

Marina

Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the finest hotel we ever stayed at. Everything was spectacular and comfortable. The staff was friendly, professional and impeccable. The facilities were nothing short of beautiful. A must stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Nov 2024

10/10 Excellent

Sivaramakrishnan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all shopping in Serrano..Malena and team were very helpfuland gracious..will come back here
Stayed 3 nights in Nov 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular 5 star experience. Granted we paid for the upgraded rooms and service but it was worth every penny. Always available to help new travelers to Europe. Loved the recommendations help booking excursions.
Stayed 2 nights in Nov 2024

10/10 Excellent

Maritza, Chicago

Staff is very friendly. Location is excellent.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Salamamca. Concierge was excellent
Stayed 3 nights in Oct 2024

10/10 Excellent

Shahzad

Stayed 3 nights in Oct 2024

10/10 Excellent

Sandro, weston

Stayed 3 nights in Oct 2024

10/10 Excellent

alejandra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Farouk

Travelled with family
Liked: Cleanliness
The room was very small, the conditions of the room and the hotel needed total renovation.
Stayed 1 night in Oct 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. I recommend it

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente localizacion, amable staff, servicio muy alto
Stayed 2 nights in Oct 2024

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extraordinary in both luxury and customer service. All staff know the meaning of making the customer feel important. Rooms, decor, food, everything is excellent. I particularly like the red-level service on the 7th floor. I've never stayed at a better hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

LUCERO

Stayed 1 night in Sep 2024

10/10 Excellent

Felipe, Miami

Stayed 2 nights in Sep 2024

10/10 Excellent

Jully

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!
Stayed 1 night in Sep 2024

8/10 Good

Paulette Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

haoyu

Stayed 1 night in Aug 2024

10/10 Excellent

Branavan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property spacious
Stayed 1 night in Aug 2024