2/10 Terrible
Lauryn
Travelled with partner
8 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very bad experience. When booking we saw good reviews so we were excited to come but the week before coming we suddenly saw all the reviews had become very bad. We went in with an open mind thinking we would see how it is and experience it for ourselves but it was a very bad experience. The self check in worked fine we had no problems with that. It is a bit annoying that you can only start checking in at 15:00 exact and if you arrive 5 minutes before you have to wait but that’s unfortunately the least of the worries. After the check in everything went downhill. We had dirty sheets and towels. Once we made a complaint about it they wanted to charge us money to get a towel renewal. The towels were full of stains and the hotel claims they’re clean they just have stains that won’t come out. If you’re a hotel and you charge almost €100 per night for a small room you can not give your customers towels with stains even if they’re “clean” this is unacceptable that’s basic knowledge. And especially trying to charge customers for wanting clean and spotless towels that’s a scam. I will never ever be coming back here and I hope no one will ever book again because this business needs to learn what it is like to run a hotel. We were not the only ones having issues. Our second day we got woken up by knocks on the front door and our bedroom windows because other customers had complaints aswell. Maybe this hotel needs to start investing money back into making the hotel personal again.
Lauryn
Stayed 2 nights in Aug 2024