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Hôtel Chems

4.0 star property
Hotel with a full-service spa, near Jemaa el-Fnaa

Photo gallery for Hôtel Chems

Outdoor pool, pool umbrellas, pool loungers
Family Room | Living area
Lobby
Fountain
Property grounds

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Breakfast included
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Superior Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Minibar
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Single Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Single Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
Daily housekeeping
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Twin Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Twin Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
Daily housekeeping
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Living area

Family Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
Daily housekeeping
  • 19.8 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Avenue Hommane Al Fetouaki, Marrakech, 40000

What's nearby

  • Koutoubia Mosque - 3 min walk - 0.3 km
  • Le Grand Casino de La Mamounia - 5 min walk - 0.5 km
  • Jemaa el-Fnaa - 10 min walk - 0.9 km
  • Marrakech Plaza - 18 min walk - 1.6 km
  • Majorelle Garden - 3 min drive - 2.6 km

Getting around

  • Marrakech Central Station - 8 min drive
  • Marrakech (RAK-Menara) - 12 min drive

Restaurants

  • ‪KFC - ‬11 min walk
  • ‪The Rooftop Terrace - ‬13 min walk
  • ‪Café Extrablatt - ‬11 min walk
  • ‪Kabana - ‬11 min walk
  • ‪Palais Jad Mahal - ‬8 min walk

About this property

Hôtel Chems

Upscale hotel near Jemaa el-Fnaa
Marrakech Plaza is located near Hôtel Chems, which provides free full breakfast, a poolside bar and a terrace. Treat yourself to a massage, a facial or a manicure/pedicure at BEAUTY CENTER, the on-site spa. In addition to shopping on-site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • An outdoor tennis court, airport drop-off service (surcharge) and a porter/bellboy
  • A banquet hall, coffee/tea in reception and tour/ticket information
Room features
All 145 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Bathrooms with bidets and baths or showers
  • 23-inch flat-screen TVs with satellite channels
  • Balconies, daily housekeeping and phones

Languages

Arabic, English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • Tennis lessons
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1971
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MAD 200.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (from 2 to 11 years old)
  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MAD 150 per vehicle
  • Rollaway bed fee: MAD 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Chems Hotel Marrakech
Chems Marrakech
Hôtel Chems Marrakech
Hôtel Chems
Hôtel Chems Hotel
Hôtel Chems Marrakech
Hôtel Chems Hotel Marrakech

Frequently asked questions

Does Hôtel Chems have a pool?

Yes, this property has an outdoor pool.

Is Hôtel Chems pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hôtel Chems?

Self-parking is free at this property.

What time is check-in at Hôtel Chems?

Check-in start time: 2:00 PM; check-in end time: 2 AM.

What time is check-out at Hôtel Chems?

Checkout is at noon.

Does Hôtel Chems provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MAD 150 per vehicle applies.

Where is Hôtel Chems located?

Located in Medina, this spa hotel is within a 15-minute walk of Le Grand Casino de La Mamounia and Jemaa el-Fnaa. Bab El Djedid and Koutoubia Mosque are also within 10 minutes.

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Hôtel Chems Reviews

Reviews

6.6
Rating 10 - Excellent. 114 out of 957 reviews
Rating 8 - Good. 336 out of 957 reviews
Rating 6 - Okay. 301 out of 957 reviews
Rating 4 - Poor. 131 out of 957 reviews
Rating 2 - Terrible. 75 out of 957 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff very helpful and friendly
Stayed 3 nights in Oct 2022

10/10 Excellent

andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and eaay walk to town zpark and market. Clean enough,food was nice.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not a bad place to stay, It’s just out of the way of the main centre, But not so far you can’t walk.
Stayed 2 nights in Jul 2024

2/10 Terrible

Tamoya

Disliked: Staff & service, property conditions & facilities
This property was a huge disappointment. It advertised as a four star but was more like a two star hotel. The rooms were old and sad. Staff were rude and inattentive. The only plus is the location as it is walking distance to many interesting sites. We tried to minimize our time in the hotel.
Stayed 1 night in Jan 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok hotel for the money, Very noisy and basic
Stayed 1 night in Jun 2024

6/10 Okay

Anil

Liked: Cleanliness, amenities
Just your very very very average hotel. Pro - the A/C works greats, con there is no permanent shower head - it’s weird. Also just far from everything!
Stayed 3 nights in Jul 2024

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Aircon is really good like walking into a fridge when you get back, only issue we had is they don’t take card payment and never have any change when trying to buy drinks and food at the hotel. Wouldn’t order cocktails, advertised as alcoholic but we tried a couple and just tasted like lemonade
Stayed 4 nights in Jul 2024

2/10 Terrible

SAMER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude unprofessional staff,the way dealing with guest unexceptional, heard few complaints from unhappy guests with regards the same issues, specifically the front desk (reception)
Stayed 7 nights in Sep 2022

4/10 Poor

Bahman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dåliga rum

Hotellet rankas till 4 stjärniga , i verkligheten är det 2 stjärniga hotell. Jag skriver båda possessiva och negativa punkter . Placering är bra , simbassängen vet inget om (har inte använt simbassäng ) Negativa: 220 Volt ström i bad rum ! Mögel och smuts i badrummet! Ingen fläkt i badrummet! Ingen schampo eller duschkräm. ( man får små mängder i små flaskor ) däremot ser man enbart fästet på schampo och duschkräm behåller på vägen ! Fönster och dörren till balkongen var inte tätt vilket man sover inte i tystnad ! Vi bytte rum 3 gånger ! I stor sätt alla rum hade samma problem , första rum luktade hemskt!
Stayed 4 nights in Nov 2024

8/10 Good

Carmen

Liked: Staff & service

Rapport qualité prux correct

Hotel bien située, personnel accueillant, petit dejeuner copieux . Le seul hic ce sont les chambres, il faudrait changer les matelas et donner un coup de peinture notamment dans les sdb ou les baignoires sont à changer.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

Flora

Disliked: Cleanliness, amenities, property conditions & facilities
Hôtel super bien placé, le personnel est adorable et vraiment gentil. Dans l'ensemble, l'hôtel est calme si vous ne tombez pas sur un moment où des jeunes viennent mettre leur musique à fond ;) . Petit bémol : les murs sont très fins, on entend donc tout ! (Les personnes marchant dans le couloir la nuit, les conversations dans les chambres, les meubles qui bougent.) Malgré l'aspect commercial et adorable du personnel, certains services sont à revoir. Les serviettes de bain n'étaient généralement données que le soir (quand la femme de ménage venait nettoyer la chambre) par manque de serviettes. Donc, si vous vouliez vous doucher après le nettoyage de la chambre, ce n'était pas possible. (Il faudrait prévoir plus de serviettes, surtout en août.) La chambre n'a pas été nettoyée deux fois malgré la pancarte mise devant la porte. Nous mettions la climatisation, qui finissait éteinte quand nous revenions dans la chambre, donc pour des personnes ne supportant pas la climatisation et voulant aérer leur chambre, cela était compliqué. Les chambres sont assez vieilles, c'est vrai, mais elles sont très jolies et cosy, on s'y sent chez soi. L'hôtel n'est pas grand, ce qui est super sympa, c'est un peu comme une grande famille. Les petits déjeuners sont excellents (surtout les msemen de Tata ;) ). Quelques petits défauts, comme dans tout endroit, mais cela ne vous empêchera pas de passer de très bonnes vacances. Il se situe à 5 minutes, même pas, de la place Jamaa El Fna .
Stayed 7 nights in Aug 2024

10/10 Excellent

Begoña

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien situado y buen servicio.
Stayed 4 nights in Aug 2024

6/10 Okay

Sandra

Liked: Room comfort
Disliked: Cleanliness, staff & service
Hôtel bien localisé. Nourriture et service très moyen. Se faire servir au snackbar est TRÈS long.
Stayed 3 nights in Aug 2024

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico a 10 minutos de la plaza y todo súper bien comimos en el hotel y de lujo
Stayed 1 night in Jul 2024

4/10 Poor

Mayte

Disliked: Cleanliness, property conditions & facilities, room comfort

Habitacion se cae por trozos

El cabecero de la cama estaba caido, como consecuencia las mesitas tambien estaban caidas en el suelo, los dijimos en recepcion el primer dia y ni caso tuvimos que poner nosotros mismos un apaño
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PARFAIT SUR TOUTE LA LIGNE...

Très bien situé dans les jardins de la Koutoubia, avec un parking sécurisé, un bel hôtel au calme. Accueil efficace et personnel souriant et très pro. Les chambres sont très confortables et reposantes et calmes. Un beau jardin agrémenté d'une magnifique piscine, avec option de restauration. Wi-Fi efficace.
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MAGNIFIQUE

Bel hôtel situé dans la verdure, au calme, tout près de la Koutoubia. Accueil exceptionnel, Wi-Fi super efficace, grand parking sécurisé. Les chambres sont très confortables. Le tout est d'une grande propreté. Personnel souriant, et très pro. Les petits déjeuners sont délicieux et varié. Un vaste jardin joliment arboré possède une grande piscine bien entretenue.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PARFAIT POUR MARRAKECH

Bel établissement tout près de la place. Joli jardin avec une belle piscine, idéal pour se reposer ou se rafraîchir. Les chambres sont très confortables et reposantes. Les petits déjeuners sont variés et délicieux. Le personnel, très professionnel, est aux petits soins et d'une extrême gentillesse.
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BIEN SITUÉ, UNE BELLE ADRESSE

Au calme, un accueil souriant, un personnel attentionné, excellent petit déjeuner, chambre confortable, parking surveillé, que dire de mieux.
Stayed 1 night in Jun 2024

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOUJOURS AUSSI BIEN

Une belle et bonne adresse à Marrakech. Tout près de la place, et pour les amis motards, parking gratuit sécurisé. Piscine dans un joli jardin, les chambres sont très confortables et reposantes avec tout le nécessaire requis pour un séjour réussi et surtout calmes. Mention spéciale pour le personnel pour sa gentillesse et son professionnalisme.
Stayed 3 nights in Jun 2024

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service
Tres bon etablissement
Stayed 3 nights in Jun 2024

8/10 Good

germain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrêmement bien placé en centre ville, havre de paix, parc et piscine agréable
Stayed 3 nights in May 2024

8/10 Good

germain

Liked: Staff & service, amenities, property conditions & facilities
Bien situé
Stayed 1 night in Jun 2024