8/10 Good
MOhammed
Travelled with family
30 Aug 2024
The services provided by the property were ok. No complimentary tea or warm reception. Just water was provided.
One issue I had and wasn’t addressed properly by the staff was about arranging a pickup from the station to Riad, I contacted the property via Expedia and there was no WhatsApp info, they didn’t respond to query in time. When I showed them unanswered messages the staff was trying to tell me that you may have contacted wrong property.
I politely explained pls check this message it is sent directly to your property, there is no other property. I had to arrange a private pick up, wait at the station for 30 mins, pay extra for the trolley service and the staff response was “oh well you are here now”. One more time I asked for transportation back to the Airport I asked for help but their reference rates were very high as compared to services offered by others in the same area.
To be clear these are not their direct services but extended services or through their affiliates. But for a tourist not familiar with the area and to get an end to end experience these were big gaps that I didn’t experience at any other Riad.
All other Riads in Morocco were very helpful and arranged these services happily,
Going out of their way and tried to make a good experience for me and my family.
MOhammed
Stayed 2 nights in Aug 2024
