Matsue New Urban Hotel

3.5 star property
Hotel with a 24-hour front desk, near Shimane Art Museum
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Matsue New Urban Hotel

Exterior
Superior Japanese-Style Room - Main Building (6 tatami mat)
Public bath
In-room safe, desk, laptop workspace, soundproofing
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

8.4 out of 10
Guests loved the amenities.
  • Laundry
    Laundry
  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
The price is AU$80
includes taxes & fees
30 Sept - 1 Oct
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Room options

Available filters for rooms
Showing 52 of 52 rooms

Deluxe Twin Room Cityview - Non-Smoking - Annex

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Twin Room Viewbath - Non-Smoking - Annex

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Japanese-Style Room - Main Building (6 tatami mat)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Free extra futon mattress
Bidet
Private bathroom
Hairdryer
  • City view
  • Sleeps 4
  • 3 Single Futons

Japanese-Style Room - Main Building (4.5 tatami mat)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Free extra futon mattress
Bidet
Private bathroom
Hairdryer
  • City view
  • Sleeps 4
  • 2 Single Futons

Triple Room - Non-smoking - Annex

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • City view
  • Sleeps 3
  • 3 Large Single Beds

Studio Twin - Non-Smoking - Annex

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Fridge
TV
Bidet
Private bathroom
Hairdryer
  • Lake view
  • Sleeps 2
  • 1 Single Bed

Semi Double Room Lakeview - Non-Smoking - Annex

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • Lake view
  • Sleeps 2
  • 1 Double Bed

Run of the House - Non-Smoking

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • City view
  • Sleeps 2
  • 2 Single Futons OR 1 Single Bed

Semi Double Room Cityview - Non-Smoking - Annex

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • City view
  • Sleeps 2
  • 1 Double Bed

Superior Japanese-Style Room - Main Building (6 tatami mat)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • City view
  • Sleeps 4
  • 3 Single Beds

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • City view
  • Sleeps 3
  • 2 Single Beds

Run of the House - Smoking

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • City view
  • Sleeps 2
  • 2 Single Futons OR 1 Single Bed

Deluxe Double Room Cityview - Non-Smoking - Annex

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • City view
  • Sleeps 2
  • 1 Double Bed

Twin Room - Non-Smoking - Renewed Main Building

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Deluxe Double Room Lakeview - Non-Smoking - Annex

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • Lake view
  • Sleeps 2
  • 1 Double Bed

Deluxe Twin Room Lakeview - Non-Smoking - Annex

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Double Room - Non -Smoking - Renewed Main Building

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • City view
  • Sleeps 2
  • 1 Double Bed

Double Room  Cityview - Non-Smoking - Annex

Highlights

Soundproofed
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hairdryer
Satellite channels
  • City view
  • Sleeps 2
  • 1 Double Bed

Annex Building Twin Room Lake View

  • Sleeps 2
  • 2 Double Beds

Annex Premium, Japanese-Western Mixed With Bath, City View

  • Sleeps 5
  • 2 Double Beds

Japanese-Style Superior Room

  • Sleeps 3
  • 3 Single Beds

Single Room with Bathroom

  • Sleeps 1
  • 1 Single Bed

Twin Room with Private External Bathroom

  • Sleeps 4
  • 2 Single Beds

Economy Twin Room

  • Sleeps 2
  • 2 Single Beds

Japanese-Style Superior Room

  • Sleeps 2
  • 2 Single Beds

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

Main Building Standard, Semi-Double, City View

  • Sleeps 2
  • 1 Double Bed

Double Room

  • Sleeps 1
  • 1 Single Bed

Run Of House

  • Sleeps 2
  • 1 Single Bed OR 2 Single Futons

Economy Double Room

  • Sleeps 2
  • 1 Single Bed

Main Building Standard, Twin, City View

  • Sleeps 1
  • 2 Single Beds

Twin Room

  • Sleeps 1
  • 2 Single Beds

Annex Superior, Double, Lake View

  • Sleeps 2
  • 1 Double Bed

Annex Standard, Semi-Double With Bath

  • Sleeps 2
  • 1 Double Bed

Annex Single, Lake View

  • Sleeps 2
  • 2 Single Beds

Annex Superior, Double, City View

  • Sleeps 2
  • 1 Double Bed

Deluxe Twin Room Viewbath-Non-Smoking-Annex

  • Sleeps 4
  • 2 Double Beds

Annex High Floor Deluxe, Triple With Bath, City View

  • Sleeps 3
  • 3 Double Beds

Annex Regular, Twin, City View

  • Sleeps 2
  • 2 Single Beds

Deluxe Double Room

  • Sleeps 1
  • 1 Double Bed

Double Room

  • Sleeps 1
  • 1 Double Bed

[Main Building]Semi-Double ■ 11 Square Meters[Semi-Double Room][Smoking]

  • Sleeps 2
  • 1 Double Bed

Main Building Standard, Japanese-Western Mixed With Bath, Lake View

  • Sleeps 2
  • 2 Single Beds

Twin Room

  • Sleeps 1
  • 2 Single Beds

Japanese-Style Room

  • Sleeps 2
  • 2 Single Beds

Twin Room With Lake View

  • Sleeps 4
  • 2 Single Beds

Annex Standard, Semi-Double, Lake View

  • Sleeps 2
  • 1 Double Bed

Main Building Standard, Double, City View

  • Sleeps 2
  • 1 Double Bed

Annex Standard, Semi-Double, City View

  • Sleeps 2
  • 1 Double Bed

Annex Deluxe, Twin, City View

  • Sleeps 4
  • 2 Double Beds

Main Building Standard, Japanese-Western Mixed With Bath, Lake View

  • Sleeps 3
  • 3 Single Beds

Double Room With Lake View

  • Sleeps 2
  • 1 Double Bed

Similar properties

About the area

Map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845

What's nearby

  • Shinjiko Ohashi Bridge - 3 min walk
  • Matsue Castle - 16 min walk
  • Shimane University Old Okudani Lodging - 20 min walk
  • Tamatsukuri Onsen - 7 min drive
  • Tamatsukuri Hot Spring - 9 min drive

Getting around

  • Matsue Station - 20 min walk
  • Izumo (IZO) - 28 min drive

Restaurants

  • ‪おいでやすおおきに屋 - ‬4 min walk
  • ‪担々麺 ほうさい - ‬4 min walk
  • ‪珈琲館京店店 - ‬4 min walk
  • ‪松江月ヶ瀬 - ‬4 min walk
  • ‪Little Court Coffee - ‬3 min walk

About this property

Matsue New Urban Hotel

Hotel near Matsue Castle
Located close to Matsue Horaenya Denshokan and Shimane Art Museum, Matsue New Urban Hotel provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Treat yourself to a body treatment or other spa services. Free in-room WiFi is available to all guests, along with conference space and a restaurant.
You'll also find perks such as:
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • A banquet hall, luggage storage and a gift shop
  • A 24-hour front desk, a vending machine and concierge services
  • Guest reviews say good things about the helpful staff
Room features
All 101 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • TVs with satellite channels
  • Fridges, heating and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 800 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,980 for adults and JPY 880 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • Body treatments

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay films
  • TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 5 August 2024 to 20 December 2024 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 880 for children
  • Self-parking fee: JPY 800 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Frequently asked questions

Is Matsue New Urban Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Matsue New Urban Hotel?

As of 28 Sept 2024, prices found for a 1-night stay for 2 adults at Matsue New Urban Hotel on 30 Sept 2024 start from AU$80.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Matsue New Urban Hotel?

Self-parking is available for JPY 800 per night.

What time is check-in at Matsue New Urban Hotel?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Matsue New Urban Hotel?

Checkout is at 10 AM.

Where is Matsue New Urban Hotel located?

Located in Matsue Shinjiko Onsen, this hotel is within a 15-minute walk of Shimane Art Museum and Matsue Horaenya Denshokan. Matsue Castle and Lake Shinji are also within 1 mi (2 km). Matsue Station is 20 minutes by foot.

Matsue New Urban Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 113 out of 315 reviews" "
Rating 8 - Good. 128 out of 315 reviews" "
Rating 6 - Okay. 55 out of 315 reviews" "
Rating 4 - Poor. 7 out of 315 reviews" "
Rating 2 - Terrible. 12 out of 315 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum
Stayed 1 night in Jun 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024

10/10 Excellent

Willy

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Stayed 2 nights in May 2024

10/10 Excellent

Hisashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Mitchie

Stayed 1 night in Oct 2023

10/10 Excellent

Tsutomu

Stayed 1 night in Jun 2022

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Staff & service
For international travelers who are not used to Japanese hotel accommodations outside the major tourist centers of Tokyo, Kyoto, and Osaka, you may find the basic amenities and older construction to be somewhat underwhelming, but as a base for tourism in Matsue city proper, the central location is quite beneficial, being only an 8 minute walk from Matsue Castle. I would caution that the hotel is somewhat distant from the main Matsue Station (JR trains), requiring a bus ride or taxi (or a ~25 minute walk), which can be daunting for those who do not speak Japanese.
Stayed 3 nights in Jul 2020

6/10 Okay

CHARLES, Hong Kong

Travelled with partner
Liked: Staff & service, amenities
Convenient location and within walking distance to major tourist attractions & dining area. Property is a bit rundown. Room space is barely sufficient. The public onsen at the top floor is not attractive and brings "outsiders" to the hotel who crowd the bath area and the elevators. Room rate is a bit high considering the city the hotel situated. There is an overnight parking fee, however, the front desk is nice to allow me to park the car beyond the checkout time till 1pm.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Cramped and Disappointing
Even by Japanese standards, the rooms were small. We reserved two rooms for our family, and the staff would not accommodate us to have the rooms on the same floor. Great location: on the lake and next door to a shrine; a bathhouse (onsen) on the 3rd floor; and a convenience store reachable through the annex lobby. However, overall we were disappointed with the accommodations and did not spend a sufficiently restful night there. Parking was also limited, and we didn't appreciate the requirement that we leave our car key with the front desk (presumably, so they could move cars around, as necessary.)

8/10 Good

KENJI

Liked: Cleanliness, staff & service
大規模修繕中です
Stayed 2 nights in Sep 2024

8/10 Good

UESAKA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が綺麗で湖側だと、眺めがとても良い。 お風呂も綺麗だっま。 スタッフの方々の対応も丁寧で過ごしやすかったです。
Stayed 1 night in Sep 2024

8/10 Good

osamu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

????

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉浴場があって良いと思います。
Stayed 2 nights in Sep 2024

10/10 Excellent

shizue

Liked: Amenities
斬新なホテルです。ただ畳とベッドに段差があり何度か躓いた。 段差がないという事無しです。
Stayed 1 night in Aug 2024

10/10 Excellent

yuri

Travelled with family and small children
部屋が綺麗で広々していてとてもよかったです。フロントの方も駐車場の案内の方、清掃の方、コンビニの方もとても親切でした。ありがとうございました。
Stayed 2 nights in Aug 2024

8/10 Good

KEI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

kazuya

Liked: Cleanliness
別館に宿泊しました。外装工事中のためエレベーターに養生が有りました。1階にコンビニがあるため軽食や飲み物が購入出来ます。市街地に近いため徒歩で飲食店まで出掛けることができます。ホテルの温泉は別館にはなく本館に設けられています。
Stayed 1 night in Aug 2024

6/10 Okay

Rika

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
ホテル内に小さくてもコンビニがあるのは大変ありがたかったですが暑さで熱中症のような体調不良を起こした際、売場に経口補水液がなくフロントに相談するも用意してもらえなかったのが残念でした。
Stayed 2 nights in Aug 2024

8/10 Good

Toru

Liked: Cleanliness
よかったです
Stayed 2 nights in Jul 2024

10/10 Excellent

Toyotaka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
別館に宿泊しました。 部屋はとても綺麗でした。トイレとシャワーが別れているのも大変良かったです。 朝食は本館9階のレストランで食べました。窓側には座れませんでしたが、景色がかなり綺麗でした。 本館は改装工事が行われていたので、今後綺麗になるかと思います。 また機会があれば利用させていただきたいと思います。
Stayed 1 night in Aug 2024

4/10 Poor

Chisei

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

AKIHIRO

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
きれいでした
Stayed 1 night in Aug 2024