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Matsue New Urban Hotel

3.5 star property
Hotel with a restaurant, near Shimane Art Museum

Photo gallery for Matsue New Urban Hotel

Restaurant
Triple Room - Non-smoking - Annex
Superior Japanese-Style Room - Main Building (6 tatami mat)
Exterior
Public bath

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Housekeeping
The current price is AU$88
29 June - 30 June

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Deluxe Twin Room Cityview - Non-Smoking - Annex

Deluxe Twin Room Cityview - Non-Smoking - Annex

Deluxe Twin Room Cityview - Non-Smoking - Annex

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room Viewbath - Non-Smoking - Annex

Deluxe Twin Room Viewbath - Non-Smoking - Annex

Deluxe Twin Room Viewbath - Non-Smoking - Annex

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room - Non-smoking - Annex

Triple Room - Non-smoking - Annex

Triple Room - Non-smoking - Annex

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • City view
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Studio Twin - Non-Smoking - Annex

1 bedroom, in-room safe, desk, laptop workspace

Studio Twin - Non-Smoking - Annex

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Fridge
TV
Separate bedroom
Private bathroom
Bidet
  • Lake view
  • Sleeps 2
  • 1 Single Bed

View all photos for Semi Double Room Lakeview - Non-Smoking - Annex

1 bedroom, in-room safe, desk, laptop workspace

Semi Double Room Lakeview - Non-Smoking - Annex

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of the House - Non-Smoking

1 bedroom, in-room safe, desk, laptop workspace

Run of the House - Non-Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • City view
  • Sleeps 2
  • 2 Single Futons OR 1 Single Bed

View all photos for Semi Double Room Cityview - Non-Smoking - Annex

1 bedroom, in-room safe, desk, laptop workspace

Semi Double Room Cityview - Non-Smoking - Annex

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Japanese-Style Room - Main Building (6 tatami mat)

Superior Japanese-Style Room - Main Building (6 tatami mat)

Superior Japanese-Style Room - Main Building (6 tatami mat)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • City view
  • Sleeps 4
  • 3 Single Beds

View all photos for Superior Japanese-Style Room - Main Building (4.5 tatami mat)

1 bedroom, in-room safe, desk, laptop workspace

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room Cityview - Non-Smoking - Annex

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room Cityview - Non-Smoking - Annex

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room - Non-Smoking - Renewed Main Building

Twin Room - Non-Smoking - Renewed Main Building

Twin Room - Non-Smoking - Renewed Main Building

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Double Room Lakeview - Non-Smoking - Annex

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room Lakeview - Non-Smoking - Annex

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room Lakeview - Non-Smoking - Annex

Deluxe Twin Room Lakeview - Non-Smoking - Annex

Deluxe Twin Room Lakeview - Non-Smoking - Annex

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room - Non -Smoking - Renewed Main Building

Double Room - Non -Smoking - Renewed Main Building

Double Room - Non -Smoking - Renewed Main Building

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bidet
Hairdryer
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Lake View Annex Building

1 bedroom, in-room safe, desk, laptop workspace

Twin Lake View Annex Building

  • Sleeps 2
  • 2 Double Beds

View all photos for Twin City View Annex Building

1 bedroom, in-room safe, desk, laptop workspace

Twin City View Annex Building

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Twin City View Annex Building

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin City View Annex Building

  • Sleeps 2
  • 2 Double Beds

Run Of House

  • Sleeps 2
  • 1 Single Bed OR 2 Single Futons

View all photos for Semi Double Lake View Annex Building

1 bedroom, in-room safe, desk, laptop workspace

Semi Double Lake View Annex Building

  • Sleeps 2
  • 1 Double Bed

Twin Main Building

  • Sleeps 2
  • 2 Single Beds

Superior Japanese-Style 6 Tatami Main Buiding

  • Sleeps 3
  • 3 Single Beds

Superior Japanese-Style 4.5 Tatami Main Buiding

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Lake View Bath Annex Building

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Lake View Bath Annex Building

  • Sleeps 2
  • 2 Double Beds

Annex Building Single Room

  • Sleeps 1
  • 1 Double Bed

Double Lake View Annex Building

  • Sleeps 2
  • 1 Double Bed

Deluxe Twin Lake View Annex Building

  • Sleeps 2
  • 2 Double Beds

Single Main Building

  • Sleeps 1
  • 1 Double Bed

Semi Double City View Annex Building

  • Sleeps 2
  • 1 Double Bed

Double Main Building

  • Sleeps 2
  • 1 Double Bed

Family Room Annex Building

  • Sleeps 3
  • 3 Single Beds

Double City View Annex Building

  • Sleeps 2
  • 1 Double Bed
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About the area

Map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845

What's nearby

  • Matsue Castle - 10 min walk - 0.9 km
  • Shimane Art Museum - 14 min walk - 1.3 km
  • Shimane University Old Okudani Lodging - 19 min walk - 1.6 km
  • Tamatsukuri Onsen - 8 min drive - 8.8 km
  • Tamatsukuri Hot Spring - 9 min drive - 9.7 km

Getting around

  • Matsue Station - 20 min walk
  • Izumo (IZO) - 28 min drive

Restaurants

  • ‪おいでやすおおきに屋 - ‬4 min walk
  • ‪担々麺 ほうさい - ‬4 min walk
  • ‪珈琲館京店店 - ‬4 min walk
  • ‪松江月ヶ瀬 - ‬4 min walk
  • ‪Little Court Coffee - ‬3 min walk

About this property

Matsue New Urban Hotel

Hotel near Matsue Castle
Located close to Matsue Horaenya Denshokan and Shimane Art Museum, Matsue New Urban Hotel provides an indoor mineral hot spring (onsen), a coffee shop/cafe and dry cleaning/laundry services. Treat yourself to a body treatment or other spa services. Free in-room WiFi is available to all guests, along with a bar and conference space.
You'll also find perks such as:
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • A banquet hall, a lift and ATM/banking services
  • A 24-hour front desk, luggage storage and concierge services
  • Guest reviews say good things about the helpful staff
Room features
All 101 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • TVs with satellite channels
  • Fridges, heating and daily housekeeping

Languages

English, Japanese

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  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 800 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,980 for adults and JPY 880 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • Body treatments
  • Public indoor mineral hot springs (onsen)

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay films
  • TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 880 for children
  • Self-parking fee: JPY 800 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Frequently asked questions

Is Matsue New Urban Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Matsue New Urban Hotel?

As of 27 June 2025, prices found for a 1-night stay for 2 adults at Matsue New Urban Hotel on 29 June 2025 start from AU$84.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Matsue New Urban Hotel?

Self-parking is available for JPY 800 per night.

What time is check-in at Matsue New Urban Hotel?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Matsue New Urban Hotel?

Checkout is at 10 AM.

Where is Matsue New Urban Hotel located?

Located in Matsue Shinjiko Onsen, this hotel is within a 15-minute walk of Shimane Art Museum and Matsue Horaenya Denshokan. Matsue Castle and Lake Shinji are also within 1 mi (2 km). Matsue Station is 20 minutes by foot.

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Matsue New Urban Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 136 out of 367 reviews
Rating 8 - Good. 147 out of 367 reviews
Rating 6 - Okay. 63 out of 367 reviews
Rating 4 - Poor. 9 out of 367 reviews
Rating 2 - Terrible. 12 out of 367 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great lakefront hotel with excellent service

Great lakefront hotel with excellent service. Room was spacious with a lake view. They will hold your luggage even after checkout, which was handy for me to be able to visit sites closeby, such as Matsue Castle which is only a ten minute walk north.
Stayed 1 night in Dec 2024

10/10 Excellent

Willy

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind.
Hotel Room
Bathroom in the Hotel Room
Stayed 2 nights in Sep 2024

10/10 Excellent

Lap Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit old building but enough for staying one or two night. Have a convenient shop and carpark downstair, quite good for people who drove to Matsue.

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 5 nights in Apr 2025

10/10 Excellent

yuka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉の質もよく、アメニティも全て揃っていてとても快適に過ごせました！
Stayed 1 night in May 2025

8/10 Good

TOMIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宍道湖を見ながら朝食が食べられて 朝日の美しい景色にうっとりしました
Stayed 1 night in Mar 2025

10/10 Excellent

Yasuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋からの景色、大浴場、朝食が最高でした。
Stayed 1 night in Mar 2025

10/10 Excellent

TETSUYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

まあまあ

バスタブはなく、シャワールームが少し狭いですが、あとはほぼほぼ快適です。フロントの前に喫煙室があるのは、少し驚きました。喫煙者が多いのですね。
Stayed 1 night in Mar 2025

6/10 Okay

Eishi

Liked: Cleanliness, staff & service, amenities
本館はドア開閉音が少しうるさい。朝食は美味しい😋
Stayed 1 night in Mar 2025

8/10 Good

Shinichiro

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

朝食バイキング

朝食バイキングが、とても美味しい！地元の素材を活用し、何を食べても美味しかった！
Stayed 3 nights in Feb 2025

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Kiyonori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝ビュッフェが秀逸至極！ スタッフの気配りも良いですし、大満足の宿泊でした。
Stayed 1 night in Jan 2025

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインもチェックアウトもスムーズで、温泉も良かったし、朝食も美味しかったです。お部屋も綺麗でスタッフの方々も親切で助かりました。バス停や駅から歩ける距離だったのも良かった。本当にありがとうございました。
Stayed 1 night in Dec 2024

8/10 Good

Masako

Stayed 4 nights in Jan 2025

6/10 Okay

GIHYEON

Stayed 1 night in Jan 2025

10/10 Excellent

YASUHIRO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
レイクビューの部屋をとりました。眼下に宍道湖大橋と宍道湖が見渡せしました。夕食はキャンドルでフレンチのハーフにしました。美味でした。何度も利用していますが、ここのしじみの味噌汁は最高です。
Stayed 1 night in Dec 2024

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントのスタッフの方の接客態度が素晴らしく、リニューアルされててお部屋も素敵で子供達もリラックスできました！朝食も種類も多く、特産の物もあり、美味しく、景色も良く、言う事なく最高でした。また泊まりたいと思います♪
Stayed 2 nights in Dec 2024

8/10 Good

yukinori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

shigemi

Liked: Cleanliness, staff & service, property conditions & facilities
施設が新しく快適でした。朝食も豊富で美味しかったです。
Stayed 1 night in Dec 2024

10/10 Excellent

Yoshihito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
仕事で使いました。立地面等とても満足出来ました。
Stayed 2 nights in Nov 2024

6/10 Okay

Yuzo

Liked: Cleanliness, staff & service, amenities
部屋の広さは普通、施設全体としては清潔感があり、良いホテルだと思います。 良かった点は温泉と展望フロアでの美味しい朝食です。両方とももう少し広いともっとホテルのウリになると思いました。
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024