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Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Premium bedding, free minibar, in-room safe, desk
Private beach, sun-loungers, beach umbrellas, beach towels
Snack bar
3 outdoor pools, pool umbrellas, pool loungers
Balcony

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • On private beach
  • Pet-friendly
  • Bar
  • Parking included
  • Housekeeping
The price is AU$987
includes taxes & fees
15 Jan - 16 Jan

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Preferred Club Premium Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Ocean Front King

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bathrobes
Hairdryer
  • 111 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite Ocean View King

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View King

Highlights

Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Presidential Suite Ocean Front

One Bedroom Presidential Suite Ocean Front

One Bedroom Presidential Suite Ocean Front

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 208 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Master Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Master Suite Swimout King

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 111 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Run of the House

Run of the House

Run of the House

Highlights

Air conditioning
Free minibar items
LED TV
Blackout curtains
Premium bedding
Private bathroom
Heated bathroom floor
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Preferred Club Panoramic Suite Swimout

Premium bedding, free minibar, in-room safe, desk

Preferred Club Panoramic Suite Swimout

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 104 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Swimout Dbl

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bathrobes
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite Ocean View Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Deluxe Junior Suite Ocean View Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout King

7.0 out of 10
Good
(2 reviews)

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Junior Suite Ocean View King

Highlights

Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swimout Dbl

View from room

Junior Suite Swimout Dbl

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 58 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Premium Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Swimout King

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bath and shower
  • 104 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Panoramic Suite Ocean Front

Premium bedding, free minibar, in-room safe, desk

Preferred Club Panoramic Suite Ocean Front

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View Dbl

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Dbl

Preferred Club Junior Suite Ocean Front Dbl

Preferred Club Junior Suite Ocean Front Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 58 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Ocean Front Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Ocean Front Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bathrobes
Hairdryer
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front King

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 127 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout Dbl

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swimout King

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Blackout curtains
Premium bedding
Bathrobes
Hairdryer
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Las Villas Hotel & Golf by Estrella del Mar

Pool
Hot tub
Pet-friendly
Kids pool
8.8 out of 10, Excellent, (997)
The price is AU$147
includes taxes & fees
15 Jan - 16 Jan
Las Villas Hotel & Golf by Estrella del Mar
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About the area

Map
Carretera Estatal Barron Isladela Piedra, Km 10, numero 3106, Mazatlán, Sinaloa, 82266

What's nearby

  • Estrella de Mar Golf Course - 10 min drive
  • Estrella del Mar Turtle Sanctuary - 10 min drive
  • The Mazatlan Malecón - 35 min drive
  • Plaza Machado - 35 min drive
  • Olas Altas Beach - 40 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 12 min drive

Restaurants

  • ‪Cafe Punta del Cielo Aeropuerto MZT - ‬12 min drive
  • ‪Starbucks - ‬14 min drive
  • ‪El Cuchupetas - ‬18 min drive
  • ‪Taqueria el Mono y los Monitos - ‬18 min drive
  • ‪La Paloma - ‬11 min drive

About this property

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Luxury all-inclusive property near the airport
A free breakfast buffet, a golf course and 2 beach bars are just a few of the amenities provided at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive. This property is a great place to bask in the sun with a private beach, beach massages and sunloungers. Indulge in a hot stone massage, a facial and a body scrub at the on-site spa. At the 7 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. Fitness classes are offered at the gym; other things to do include beach volleyball and beach yoga. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as 2 poolside bars and a corner/local shop.
Other perks include:
  • 3 outdoor pools and a children's pool, with a lazy river, a waterslide and sunloungers
  • Free valet parking
  • Free bike hire, babysitting (surcharge) and meeting rooms
  • Beach umbrellas, a ballroom and a computer station
Room features
All 358 rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
Other amenities include:
  • Bathrooms with heated floors and hairdryers
  • 65-inch LED TVs with premium channels
  • Daily housekeeping, desks and phones

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Cycling
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • El Patio
  • Meraki
  • Oceana
  • Portofino (Aduls Only)
  • World Café

Things to do

  • 18-hole golf course
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Karaoke
  • Lazy river
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1300 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have any lifts
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Dreams Estrella Del Mar Mazatlan
Dreams Estrella del Mar Mazatlan Golf Spa Resort All Inclusive

Frequently asked questions

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

As of 14 Jan 2025, prices found for a 1-night stay for 2 adults at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive on 15 Jan 2025 start from AU$986.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of MXN 1300 per pet, per night. Service animals are exempt from fees.

How much is parking at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Valet parking is free at this property.

What time is check-in at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include cycling, aerobics classes, bartending classes and more.

Where is Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive located?

Nestled on the beach, this Mazatlán property is within 20 mi (32 km) of Mazatlán Aquarium, Teodoro Mariscal Stadium and Plaza Machado. Olas Altas Beach and The Mazatlan Malecón are also within 20 mi (32 km).

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 59 reviews" "
Rating 8 - Good. 6 out of 59 reviews" "
Rating 6 - Okay. 9 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 6 out of 59 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service received by Isaac Daniel and Roberto at the preferred bar area. Dining service exceeded expectations. Shout out to Arturo at the World Cafe for outstanding service and warm farewell.
Stayed 7 nights in Jan 2025

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, very friendly and easy property to navigate!
Stayed 5 nights in Dec 2024

8/10 Good

Tawny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Dec 2024

10/10 Excellent

Craig William

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I spent 5 days here and everything was wonderful! The amenities, the food, the service, the pools, our room…all of it was amazing. We had many experiences where the staff went above and beyond to make our vacation special. I highly recommend this property for an enjoyable getaway.
Stayed 4 nights in Dec 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very safe due to two check points to enter the property. Staff was attentive and friendly. There were several meal options, but the World Cafe breakfast was our favorite. The ocean view was beautiful from every room.
Stayed 5 nights in Dec 2024

10/10 Excellent

PETER DYCK

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Dec 2024

10/10 Excellent

Pradhyumansinh, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabiola from Excursions kids club and Yulisa from barefoot grill are awesome . We had excellent stay. All staff are nice.
Stayed 6 nights in Dec 2024

6/10 Okay

Olivia

Travelled with family
Liked: Cleanliness, staff & service
Needs more activities
Stayed 8 nights in Nov 2024

10/10 Excellent

Julie, Kellogg

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 14 days and it was wonderful. Very quiet until the week of Thanksgiving, then it was so busy. Fatima in housekeeping was fantastic every day. Joel in entertainment was funny and kind. And a special shout out to Oscar who was in my opinion one of the hardest working servers around the pool!! He was awesome! Thanks for the amazing memories Dreams!
Stayed 14 nights in Nov 2024

10/10 Excellent

Jorge

Stayed 8 nights in Oct 2024

10/10 Excellent

Isela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

McKenna

Stayed 3 nights in Oct 2024

10/10 Excellent

Jesus

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & service are amazing...Love the place.. Some staff selling the Time shares a little to pushy... But will return.
Stayed 2 nights in Oct 2024

10/10 Excellent

jake

Liked: Cleanliness, staff & service, property conditions & facilities
Five star service and 3.5 star food
Stayed 3 nights in Aug 2024

10/10 Excellent

Gildardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Rigoberto R, coachella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful with much fun especially the food and restaurants all recommend
Stayed 3 nights in Sep 2024

10/10 Excellent

Jose

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Food was excellent! Even buffet breakfast was great
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instalaciones de primera pero les falta calidad
El hotel es nuevo y tiene muy bonitas instalaciones, el SPA de primer nivel, los restaurantes muy bonitos, comida aceptable, lo único malo son las bebidas, refrescos y agua mineral sin gas en TODOS los bares y restaurantes, usan refrescos grandes para servir en vasos y en ninguna ocasión me sirvieron un refresco decente, la cerveza igual, aparte de que deberían dar la cerveza local PACIFICO dan Tecate y aparte de nosotros escuché a otros huéspedes quejarse de eso, incluso los meseros dicen que todos los huéspedes piden que cambien de marca de cerveza. Otra cosa que no nos gustó que estuvimos esperando en la puerta del hotel como 25 minutos porque el guardia estaba dejando pasar de a 1 solo carro y tardaban mucho en el registro y en dar acceso al área de lobby (no es culpa de el guardia ya que recibía instrucciones en el radio de como iban pasando los carros)
Stayed 3 nights in Sep 2024

2/10 Terrible

JUAN CARLOS

Stayed 3 nights in Aug 2024

6/10 Okay

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, but overall i think the hotel can do better, our room key wouldnt open the door, and they had us waiting outside our room for over an hour, they should have a master key to open the door, instead they had tu unbolt the door to get it, i know it can happen to anybody, but a hotel that fancy should have other Alternatives to opening a door..
Stayed 2 nights in Aug 2024

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Dra Natalia

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
They’re great with kids, all the staff it’s amazing. The food it’s very good in all of their restaurants, definitely coming back.
Stayed 3 nights in Jul 2024

6/10 Okay

Erick

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The property is new and they have good facilities, spacious, nice rooms, great activities, shows, events, fun for the family. However, it is understaffed, hallways are not cleaned at all, dirt, dead bugs and other disgusting stuff (someone vomitted on the stairs) remained there for days even after we called the front desk and reported it. The food at the restaurants is very good but again they are unsedstaffed so even if they try their hardest the service is very poor. For example there were very long lines at the breakfast stations or food items weren't re-stocked in buffets, and in certain restaurants the service was slow. Also, the wines included are only house wines that are terrible, we bought wine everynight. They were very inflexibe about certain things that were irrelevant (not letting us add a two-top table to a six-seat table to accomadate parents because it was against their brand) while missing the boat on big things (vomit on the stairs for 2 days) or housekeeping was good but missed details (dirty cups left in the room or the room-service bin for days) or poor circulation in the gym). Its not a cheap hotel and has a lot of potential to be worth the money so we hope they get their staffing right otherwise it will be a waste of a property.
Stayed 4 nights in Jul 2024

8/10 Good

lizeth

Liked: Cleanliness, staff & service, property conditions & facilities
Not all facilities are open like spa and kids club
Stayed 4 nights in Jul 2024