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Luna Palace Hotel and Suites

3.0 star property
Relax on your own terms with an outdoor pool and children's waterslide nearby. Take advantage of concierge services for a seamless stay.
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Luna Palace Hotel and Suites

Outdoor pool
Poolside bar
Exterior
Front of property
On the beach
VIP Access

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • All-inclusive
  • Housekeeping
The price is AU$215
includes taxes & fees
6 Feb - 7 Feb

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite, Kitchenette, Garden View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Suite, Kitchenette, Garden View

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Studio Suite

Hair dryer, towels

Junior Studio Suite

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Kitchenette, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Suite, Kitchenette, Partial Ocean View

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite, 1 Bedroom

In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Junior Suite, Kitchenette, No view

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Suite, Kitchenette, No view

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
Blackout curtains
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Studio, Kitchenette, Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Studio, Kitchenette, Ocean View

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Studio Suite

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100

What's nearby

  • Playa Brujas - 2 min walk
  • El Cid Country Club Golf Course - 5 min drive
  • Mazatlan International Center - 6 min drive
  • Mazatlán Aquarium - 9 min drive
  • Cerritos Beach - 9 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 33 min drive

Restaurants

  • ‪Angelo's - ‬4 min walk
  • ‪Sushi Yoko Restaurant - ‬7 min walk
  • ‪La Catrina Restaurant y Cantina - ‬1 min walk
  • ‪Los Panchos-pueblo Bonito - ‬3 min walk
  • ‪Restaurante Cilantros - ‬6 min walk

About this property

Luna Palace Hotel and Suites

Family-friendly hotel near The Mazatlan Malecón
Cerritos Beach is located near Luna Palace Hotel and Suites, which provides a swim-up bar, a poolside bar and a terrace. The on-site restaurant offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide and a swim-up bar
  • Free self-parking
  • Buffet breakfast (surcharge), express check-out and express check-in
  • A 24-hour front desk, a lift and wedding services
  • Guest reviews give top marks for the helpful staff
Room features
All 71 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Kitchenettes with fridges, microwaves and cookware/dishes/utensils
  • 29-inch TVs with premium channels
  • Balconies, coffee/tea makers and daily housekeeping

All-inclusive details

All-inclusive room rates at Luna Palace Hotel and Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 for adults and MXN 220 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 29-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 280 for adults and from MXN 220 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit

Property is also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Frequently asked questions

Does Luna Palace Hotel and Suites have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Luna Palace Hotel and Suites?

As of 30 Jan 2025, prices found for a 1-night stay for 2 adults at Luna Palace Hotel and Suites on 6 Feb 2025 start from AU$215.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Luna Palace Hotel and Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Luna Palace Hotel and Suites?

Self-parking is free at this property.

What time is check-in at Luna Palace Hotel and Suites?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Luna Palace Hotel and Suites?

Checkout is at noon.

Are there all-inclusive benefits at Luna Palace Hotel and Suites?

Some rate plans available at this hotel are all-inclusive.

Where is Luna Palace Hotel and Suites located?

Located in Zona Dorada, this beachfront hotel is in the entertainment district, steps from Playa Brujas and 2.5 mi (3.9 km) from The Mazatlan Malecón. Punta Camaron Beach and Islas de Mazatlan Ecological Reserve are also within 2 miles (3 km).

Luna Palace Hotel and Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 250 out of 709 reviews" "
Rating 8 - Good. 253 out of 709 reviews" "
Rating 6 - Okay. 117 out of 709 reviews" "
Rating 4 - Poor. 37 out of 709 reviews" "
Rating 2 - Terrible. 52 out of 709 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view to the beach.
Stayed 4 nights in Dec 2024

2/10 Terrible

Rogelio

Stayed 1 night in Nov 2024

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Luna Palace numerous times the past years on an annual family vacation. This year, we definitely seen improvement with happier staff and an amazing breakfast on site included in our daily rate. Our view was incredible as per usual. Only major hiccup, is our room had mild luke warm water only the entire stay. When bringing to their attention, as Gold Members, they offered a couple other rooms to try: the water temperature was no improvement when testing. It would be a positive direction for Luna to look into improving to a “On Demand “ or new hot water system in the facility. Another strange policy we have found is the Luna charges 60 pesos when leaving if you don’t do the dishes. Yet, we leave a daily Tip for the maids, could this not be part of the task routine? Interesting there is no dish soap, dish towel to wash dishes so wonder how the cleanliness of the complete kitchen supplies are…. Is everyone just washing with cold water? This is what we had to do. If this policy could be revisited that would be a stronger push for guests to stay at the facility ….. after all, the rates have exceeded the last years staying at this location.
Stayed 11 nights in Dec 2024

10/10 Excellent

Murray Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2024

10/10 Excellent

Duc, quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 7 nights in Dec 2024

10/10 Excellent

Alastair Matthew, Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who cleaned my room Noemi was the best. If I’d change one thing they need a real restaurant and bar. It seemed it was always a buffet
Stayed 28 nights in Nov 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year - great place, a few small details would make this place outstanding. For example dish cloths and soap to do your dishes. Salt and pepper. Coffee filter. The people are great and the location is quiet!
Stayed 14 nights in Nov 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come to Mazatlan every year with a group of friends. There is a choice of three different rooms, we book the one bedroom suite. They all have a good size fridge, microwave and two burner stove if you want to cook some meals. Staff are friendly and the front desk team speaks good English. Nice pool and beach. Great access to the rest of Mazatlan by pulmoñia or bus.
Stayed 14 nights in Nov 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, amenities
The location is perfect, the heated pool and beach are great & all the staff are great!
Stayed 26 nights in Nov 2024

10/10 Excellent

Brendan

Stayed 3 nights in Nov 2024

6/10 Okay

Crystal

Stayed 3 nights in Nov 2024

10/10 Excellent

Brian Claude, Coquitlam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Luna Palace for two weeks and really enjoyed our stay. The rooms are very nice, quiet, the staff is friendly and helpful and they work tirelessly to keep the property spotless. The kitchen in our suite was functional but a bit light on utensils/specialty items (a minor quibble) so bear that in mind if you have specific culinary items you depend on. We liked the property location which was close to many shopping and dining options, and close enough to make the Golden Zone accessible without being 'in the thick of it.' The pool area was very nice and they had daily music and activities that made relaxing by the pool fun and entertaining. The staff were all great and a special Thank You to Nelly at the front desk who went out of her way to assist us and was very helpful. This was our fifth trip to Mazatlan but first near the Golden Zone (previously stayed in the Marina Area) and we really liked the more central location, walkability and overall 'vibe' of this property. You really felt like you were in a little hidden tropical paradise, and we will definitely be returning to this property. Highly recommended and a big Thank You again to all the great Luna Palace staff.
Stayed 14 nights in Nov 2024

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

8/10 Good

Pina

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

8/10 Good

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except we were not all inclusive and when we tried to eat there they didn't know what to do?
Stayed 7 nights in Oct 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo,sinlo que buscas es descansar este es el lugar correcto!!!
Stayed 3 nights in Oct 2024

8/10 Good

Vicente

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo Bien
todo muy bien, me gusta que la habitacion tiene cocineta, la playa es muy buena, se puede uno meter a nadar sin problema, ademas de que hay salvavidas y actividades en el area de la alberca
Stayed 4 nights in Oct 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and the works very helpful
Stayed 3 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Jul 2024

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well situated, plenty transportation around. Really loved the beach access, and poll area. Staff at pool was great, reception staff was nice especially the door attendant he was awesome. Overall nice place to stay very quiet at night .
Stayed 3 nights in Jun 2024

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

2/10 Terrible

timothy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Food was terrible. Service was bad. Not friendly at all.
Stayed 3 nights in May 2024