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Heiss Hotel

4.0 star property
Hotel with a fitness centre, a short walk to Poblado Park

Photo gallery for Heiss Hotel

Luxury Room, Balcony, City View
Front of property
Reception
Exterior
Restaurant
Located in the heart of El Poblado, Heiss Hotel offers a tranquil retreat near Poblado Park and Lleras Park. Stroll through the lush garden or stay connected with in-room WiFi, then enjoy peace of mind with 24-hour front desk support.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Gym
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
The current price is AU$115
includes taxes & fees
1 Mar - 2 Mar

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Kitchen
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View

Superior Room, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View

Standard Room, City View

Highlights

Soundproofed
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021

What's nearby

  • Poblado Park - 9 min walk
  • Lleras Park - 14 min walk
  • Medellín Clinic - El Poblado - 17 min walk
  • Oviedo Shopping Center - 3 min drive
  • Santafé Mall - 4 min drive

Getting around

  • Poblado Station - 10 min walk
  • Medellín (MDE-José María Córdova Intl.) - 36 min drive

Restaurants

  • ‪Foxey Pub - ‬3 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Pizzería Olivia - ‬3 min walk
  • ‪Gabo - ‬2 min walk
  • ‪Ganso & Castor Café - Bistró - ‬3 min walk

About this property

Heiss Hotel

Upscale hotel near Poblado Park
Close to Lleras Park, Heiss Hotel provides amenities, such as a garden and a gym. Guests can connect to free in-room WiFi.
Other perks include:
  • Cooked-to-order breakfast (surcharge), a lift and a 24-hour front desk
  • Smoke-free property
Room features
All 176 rooms have comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 50-inch Smart TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately COP 40000 for adults and from COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 210165

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

Is Heiss Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 200000 per accommodation, per stay.

How much does it cost to stay at Heiss Hotel?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Heiss Hotel on 1 Mar 2025 start from AU$114.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Heiss Hotel?

Heiss Hotel doesn't offer parking.

What time is check-in at Heiss Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Heiss Hotel?

Checkout is at noon.

Where is Heiss Hotel located?

Located in El Poblado, this hotel is within a 10-minute walk of Monterrey Comercial Mall and Poblado Park. Santafé Mall is 1.5 mi (2.4 km) away. Poblado Station is 10 minutes by foot and Industriales Station is 25 minutes.

Heiss Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 159 out of 230 reviews
Rating 8 - Good. 42 out of 230 reviews
Rating 6 - Okay. 14 out of 230 reviews
Rating 4 - Poor. 5 out of 230 reviews
Rating 2 - Terrible. 10 out of 230 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Ricardo A

Liked: Cleanliness
We stayed in the Jr. suite, it has a unique layout, great location, lots of restaurants near by. Nice balconies, great feature with city views! The walls lack insulation, you can hear everything that’s happening outside of the room, like room doors being slammed, people talking in the hallways, dogs barking, lots of echo, etc! Bed and pillows are average, the room could use better storage space as well. Housekeeping staff is very friendly and helpful! Staff @11.11 for breakfast area is very friendly, however bring Col-pesos as their credit card machine was always out of service. We had a bad experience upon arriving with the receptionist Christian he was very straight forward, he made us feel uncomfortable and not welcomed as he charged us the IVA local taxes for our stay, even after we explained that we were US CITIZENS and lived in the US, he told us PAY or otherwise you have to leave, we were left with no choice but to pay, it was 10:30pm at night and we’re exhausted from traveling. The next morning we informed the rep. manager what had occurred with his staff and he said he needed to inform his manager and he would follow up with us in 2 days, it never happened we had to contact him again, then he told us it would take up to 21 days to process our request, that information was very disappointing! FYI: If you’re Colombian born, this HOTEL will charge the IVA local taxes, even if you are a citizen of another country and or live in the US or else where.
Stayed 5 nights in Feb 2025

8/10 Good

Lymari

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The front desk needs to improve. Internet ow speed. I will recommend that promotion should be provided to the 2 restaurants in the hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled amazing n everyone was super nice n friendly
Stayed 4 nights in Feb 2025

10/10 Excellent

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice place fairly new the pool was not available for use . The rooms a bot small. But overall it was 👍 okay.
Stayed 10 nights in Jan 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Feb 2025

10/10 Excellent

Spas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, amazing staff
Stayed 2 nights in Feb 2025

2/10 Terrible

Jordan

Stayed 5 nights in Feb 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic time! The junior suite is beautiful. The view from the large balcony was amazing and having the little kitchen was convenient. The space had a great amount of natural light which I really appreciate. The staff made my stay even better. Most frequently I interacted with a front desk person, Emilio Gomez. When you think about customer service, he went above and beyond. The rest of the staff was also very friendly and helpful. I cannot recommend this hotel enough. I plan to return to Medellin soon and cant wait to stay at the Heiss Hotel again.
Stayed 1 night in Feb 2025

10/10 Excellent

LOURDES NAIR

Travelled with family
Liked: Staff & service, property conditions & facilities
Great hotel, will be better with a microwave in the room
Stayed 5 nights in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for a short term stay while in Medellín! The rooms are very small but modern with functionality. I would recommend a room with a balcony. Fantastic maid service and wonderful staff.
Stayed 7 nights in Jan 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Valeska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at the Heiss Hotel. The staff was so incredibly friendly and assisted us with many thing. They even sent me recommendations of individuals to give us tours around the city. We would definitely stay here again. The only complaint I have is the breakfast, there was not much of a variety at all.
Stayed 5 nights in Feb 2025

8/10 Good

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!! Might need some improvement on the breakfast
Stayed 3 nights in Feb 2025

10/10 Excellent

Arturo, Laguna Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very profesional staff. Kind and attentive. Provided precise information and rooms are kept immaculate after cleaning each day if requested. Will stay there again next time
Stayed 4 nights in Feb 2025

4/10 Poor

Martha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2025

4/10 Poor

Arianne

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are too small, without enough space to put luggage, move around and feel comfortable. The location is convenient and centric with a nice area downstairs with restaurants and other dining options nearby. The breakfast included it’s a sample portion and sitting area is limited.
Stayed 5 nights in Jan 2025

10/10 Excellent

Dressel, St. Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pros it was up to date, clean. The staff was very helpful, with a lot of beautiful views. The hotel is a part of a small mall featuring a couple of restaurants. Excellent value for the price. I would definitely recommend and stay here again. Cons. No TV service only apps The rooms are really small but that should be expected for the price
Stayed 3 nights in Feb 2025

6/10 Okay

Amber

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms are very small but the balcony was awesome - it is fairly new hotel with glitches to work out . I suggest do not buy the breakfast as it isn’t worth it .
Stayed 2 nights in Feb 2025

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View and elegante
Stayed 2 nights in Jan 2025

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el Hotel. En mi opinion deberia tener un safacon en las habitaciones asi como Horno Microhondas; ya que uno esta acostumbrado a encontrar esto en las habitaciones que regularmente uno alquila. Adicional, aunque es algo que creo ya no pueden arreglar, la percha es un poco pequeña e incomoda. El personal, el servicio, muy bueno. Definitivamente volveria a alojarme en el mismo.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ana Iris Carpio

Liked: Cleanliness
Stayed 4 nights in Jan 2025

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are exceptionally friendly and helpful.
Stayed 3 nights in Jan 2025

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 7 nights in Jan 2025

10/10 Excellent

XAVIER, san juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed in partial days of the reserved and all the days were consistent with good service , had a balcony room with view to the city great view, to the mountains the facilities all you can request of a nice hotel. near restaurants and the metro. everyday cleaning, staff always with service and a smile. Recommended. In a good spot in medellin. and they are improving the hotel.
Stayed 25 nights in Jan 2025