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Hotel Helene

3.5 star property
Hotel with a restaurant, steps from Lleras Park

Photo gallery for Hotel Helene

Premium Room
40-inch Smart TV with cable channels, TV
Deluxe Room | Bathroom
Reception
Restaurant
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • 24/7 front desk
The current price is AU$86
16 June - 17 June

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Room options

View all photos for Standard Double Room

Premium bedding, down duvets, minibar, in-room safe

Standard Double Room

Highlights

Air conditioning
Smart TV
Premium bedding
Down duvet
Rainfall showerhead
Private bathroom
Hairdryer
Local meal delivery service
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
Smart TV
Down duvet
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

Highlights

Air conditioning
Smart TV
Down duvet
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
10a29 Cra. 40, Medellín, Antioquia, 050021

What's nearby

  • Lleras Park - 3 min walk - 0.3 km
  • Poblado Park - 3 min walk - 0.3 km
  • Medellín Clinic - El Poblado - 8 min walk - 0.7 km
  • Santafé Mall - 2 min drive - 1.8 km
  • El Tesoro Shopping Park - 2 min drive - 1.9 km

Getting around

  • Poblado Station - 18 min walk
  • Medellín (MDE-José María Córdova Intl.) - 34 min drive

Restaurants

  • ‪Ajiacos Y Mondongos El Poblado - ‬1 min walk
  • ‪Alambique - ‬2 min walk
  • ‪Desayunadero La 10 - ‬2 min walk
  • ‪Mosquito - ‬1 min walk
  • ‪El Altar - Parque Lleras - ‬1 min walk

About this property

Hotel Helene

Hotel near Lleras Park
Close to Poblado Park, Hotel Helene provides amenities such as a restaurant. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Full breakfast (surcharge), a lift and outdoor furniture
  • Luggage storage, smoke-free property and a 24-hour front desk
  • Local meal delivery service and a living plant wall
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Helene feature thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, hairdryers and shampoo
  • 40-inch Smart TVs with cable channels
  • LED light bulbs and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 8:30 AM for a fee: COP 25,000 to 50,000 per person
  • A restaurant
  • Couples/private dining

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Lift (230 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately COP 25000 to 50000 per person
  • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Frequently asked questions

Is Hotel Helene pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Helene?

As of 3 June 2025, prices found for a 1-night stay for 2 adults at Hotel Helene on 16 June 2025 start from AU$86.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Helene?

This property doesn't offer parking.

What time is check-in at Hotel Helene?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available from 10:00 PM to 5:00 AM for a fee of COP 100000.

What time is check-out at Hotel Helene?

Checkout is at 11:00 AM.

Where is Hotel Helene located?

Located in El Poblado, this hotel is within a 5-minute walk of Lleras Park and Poblado Park. Santafé Mall is 1.2 mi (1.9 km) away. Poblado Station is 18 minutes by foot.

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Hotel Helene Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 90 out of 156 reviews
Rating 8 - Good. 28 out of 156 reviews
Rating 6 - Okay. 17 out of 156 reviews
Rating 4 - Poor. 16 out of 156 reviews
Rating 2 - Terrible. 5 out of 156 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10

Is a nice property but keep in mind the rooms tends to be very small
Stayed 2 nights in Apr 2025

10/10

Best hotel
Stayed 3 nights in Jan 2025

10/10

This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
Stayed 5 nights in Mar 2025

10/10

Everything ok
Stayed 2 nights in Feb 2025

10/10

Nice, location with a friedly staff
Stayed 5 nights in Dec 2024

10/10

Everything was close
Stayed 8 nights in Dec 2024

10/10

The hotel and staff was amazing! Love it
Stayed 1 night in Oct 2024

10/10

Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.
Stayed 1 night in Jul 2024

8/10

The hotel has an excellent location , the staff is very nice and the hotel room are good for the price
Stayed 4 nights in Feb 2024

8/10

Very good hotel to stay
Stayed 8 nights in Jun 2023

10/10

The service here is excellent! Thank you for the warm welcome!
Stayed 2 nights in Jul 2024

10/10

This Hotel has great location, it is located within walking distance of provenza and Lleras park.
Stayed 5 nights in Jun 2023

8/10

Everything about this place was amazing would have love to give it 5 stars but the WiFi in the rooms was next non existent, besides that good hotel, with amazing staff, and in a great location.
Stayed 3 nights in May 2024

10/10

One of the best hotels I have stayed the past year. Staff attention was great and hotel location is second to none.
Stayed 3 nights in May 2023

10/10

The place was very pretty and quiet, the staff was amazing excellent customer service
Stayed 3 nights in Nov 2023

10/10

Very convenient, close to everything
Stayed 2 nights in Nov 2023

10/10

Conveniently located , great location. amazing breakfast
Stayed 7 nights in Feb 2024

10/10

Nice and cozy
Stayed 3 nights in Apr 2024

10/10

Everything was great, the hotel is new and the location is perfect. The only thing is that there were a lot of noisy people on my floor but that is not the hotel’s fault.
Stayed 3 nights in May 2024

10/10

Rooms are small but very clean
Stayed 2 nights in Feb 2024

10/10

Great Staff.
Stayed 3 nights in Jan 2024

8/10

Very clean, great staff, good location, the room need more light other then that very good.
Stayed 3 nights in Mar 2024

10/10

I love the styling and vibe. Modern and class. Rooms small but well laid out. Comfortable memory foam bed.
Stayed 1 night in May 2024

10/10

Great location, and service. Just steps away from a supermarket, gym, restaurants, and many clubs/pubs. Very friendly and attentive staff. I'd definitely stay there again and I would recommended to friends.
Stayed 6 nights in Dec 2023

8/10

Hotel was really good, just need better AC units
Stayed 1 night in Jan 2024