Medici Palace Tours and Activities

Great hotel , the staff was great

We arrived at the facility at 2pm and they offered for us to store our luggage which was very kind as our room wouldn’t be ready until 3pm. When we returned, it was very apparent that the room was nothing like any of the photos of the room I paid for. We navigated, with much difficulty the maze of stairs, doors and hallways back to the front desk and kindly asked them if there was a mix up, they said no, this was the Superior Double Bed with a garden view and that there was nothing they could do because they were completely booked. Upon returning to the listing on Expedia I found it was obvious that the room they gave me was the Economy Double Room with a Garden View, a room half the cost of what I paid. The hallways smelled like sewer every time we walked back to our room and the room itself was so empty and dark, it felt ominous. The staff was always kind and helpful, so I feel bad giving them a bad review, but the room was so awful, if I had known there was a possibility of getting a room like that, I never would have stayed there. It was by far the worst place we stayed in Italy. I’m sure the other rooms are nicer. In fact the one next to us was bright and airy and had a window 3 times the size of ours, and the ones in the listing that I paid for were very nice as well, but you do run the risk of getting stuck with a room like we had at this hotel.

Staff was great and the hotel and property were beautiful. AC not really cold enough so some nights trying to sleep was difficult.