We stayed at this property for one week in July. There were no instructions left anywhere. No wi-fi password, no working contact phone number, nothing. Additionally, the back door did not lock. The area seems safe, but who wants to go to sleep in a strange house with an unlocked door? We resolved this problem ourselves by procuring a piece of lumber cut to fit the sliding glass door track thereby blockading the entrance. This door jam was ultimately left behind. We were able to communicate with the homeowner after contacting the VRBO helpline, which is not an easy process. We asked the homeowner to reimburse us for the hassle and the materials to secure the property, but so far, she has neither replied nor apologized.
More minor inconveniences included very little soap in the home, no dish towels nor sponges, and very messy drawers in the kitchen. The flat griddle on the stove had to be cleaned before it could be used, and the dishwasher was full, but clean, and so had to be unloaded upon our arrival.
The AC worked well, the house is spacious, the beds comfortable, and the appliances are new and working.
I do not like complaining, but truly, I would feel guilty about not speaking up if someone else were to rent this VRBO and encounter what we encountered.
Things could have been worse, but we’ve stayed in many VRBO units and had such good experiences, so I hope this is a one off.