1- I arrived to the hotel on Thursday. At the check-in I told the receptionist that I will stay for 3 nights and I have 2 reservation, first one is from Thursday to Saturday, and the second one is from Saturday to Sunday, and I told her that I want to be at the same room for the whole stay.
On Saturday, I just wanted to confirm that, so I went to the reception and I told them that the check-out of my current reservation is now, and I have another reservation from today until tomorrow. She told me we know that and everything is ok. I asked her; do I need to change my room keys or the will remain working? She said no need to change them, they will be working until tomorrow. 2 or 3 hours later, my keys were not working and I went again to the reception to change them.
2- The thing that I didn’t like at this hotel is the bad room service they provide.
I hanged (Clean my room) tag on my door at 11:30 AM, and they came to clean at 4:15 PM. Until that time I spoke with them many times, and on each time they’re saying (we will come now to clean it). That was so bad!
3- At my room, there is an electricity socket next to the bed. I couldn’t use it to charge my mobile phone at night because once you switch off the lights of the room, it will not be working!
4- The wifi was very slow.
Other than that, everything was ok with me. The location of the hotel is perfect, just in front of the Haram mosque.