This hotel smells like cigarettes and Sewerage. They use a lot of electronic Air Purifiers and Perfumes but it just add insult to injury. There is no customer service since no one answers the telephone to help you with any room service issues. We had no hot water, no bathroom light, no clothing hooks inside the bathroom, no fresh towels and no water. Seems like we checked into a motel 8. Actually no offense to motel 8 they are definitely better than this hotel. They only positive thing about this hotel besides we made it out well was the location to the Haram. Yes, absolutely amazing location, very near to female gate and this 1 thing trumps anything else we suffered. The only regret is that please do not pay the premium price they charge, we were sucked into paying almost over $ 450 USD/ night.
I will not ever recommend this hotel to anyone with a family due to extremely poor hygiene condition of this hotel.