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Pullman Melbourne City Centre

5.0 star property
Hotel with 2 restaurants, steps from Bourke Street Mall
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pullman Melbourne City Centre

Deluxe Room, 1 King Bed
Superior Room, 2 Queen beds
2 bars/lounges, rooftop bar
Fitness facility
City view from property

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Restaurant
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • Gym
    Gym
The price is AU$220
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premium Room, 1 King Bed (Executive)

Premium Room, 1 King Bed (Executive)

Premium Room, 1 King Bed (Executive)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Rainfall showerhead
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen beds

Superior Room, 2 Queen beds

Superior Room, 2 Queen beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Premium)

Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (Premium)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, laptop workspace, blackout curtains

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Rainfall showerhead
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premium, Lounge Access)

Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (Premium, Lounge Access)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Lounge Access)

Minibar, in-room safe, laptop workspace, blackout curtains

Superior Room, 1 King Bed (Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Novotel Melbourne on Collins
Pool
Free WiFi
Restaurant
Air conditioning
8.4 out of 10, Very good, (998)
The price is AU$193
includes taxes & fees
16 Dec - 17 Dec
Novotel Melbourne on Collins
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About the area

Map
265 Little Bourke Street, Melbourne, VIC, 3000

What's nearby

  • Bourke Street Mall - 2 min walk - 0.2 km
  • Melbourne Central - 3 min walk - 0.3 km
  • Queen Victoria Market - 14 min walk - 1.2 km
  • SEA LIFE Melbourne - 17 min walk - 1.4 km
  • Marvel Stadium - 4 min drive - 3.0 km

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne, VIC (MEB-Essendon) - 30 min drive

Restaurants

  • ‪Din Tai Fung - ‬2 min walk
  • ‪Fortress Melbourne - ‬2 min walk
  • ‪Mekong - ‬1 min walk
  • ‪Rice Workshop - ‬2 min walk
  • ‪Dodee Paidang Swanston Street - ‬1 min walk

About this property

Pullman Melbourne City Centre

Hotel near Bourke Street Mall
Located close to Melbourne Central and Regent Theatre, Pullman Melbourne City Centre provides a shopping centre on-site, dry cleaning/laundry services and car hire on-site. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local cuisine. Free in-room WiFi is available to all guests, along with an outdoor entertainment area and 2 bars.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, cooked-to-order breakfast (surcharge) and valet parking (surcharge)
  • Express check-out, meeting rooms and a front desk safe
  • Luggage storage, free newspapers and a water dispenser
  • Guest reviews give top marks for the helpful staff and walkable location
Room features
All 204 rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and dressing gowns. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 55-inch LCD TVs with premium channels
  • Mini fridges, free infant beds and electric kettles

Languages

Chinese (Mandarin), English, French, Greek, Indonesian, Italian, Japanese, Korean, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 24 per night)
  • Limo/town car service
  • Valet parking on site (AUD 60 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 15 to 50 per person
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Blossom Rooftop Bar
  • Elevate Club Lounge
  • Eva's Restaurant & Bar

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 581 square feet of conference space
  • Computer station

Outdoors

  • Outdoor entertainment area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (109 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 24 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston
Pullman Melbourne City Centre Hotel
Pullman Melbourne City Centre Melbourne
The Swanston Hotel Melbourne Grand Mercure
Pullman Melbourne City Centre Hotel Melbourne

Frequently asked questions

Is Pullman Melbourne City Centre pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Pullman Melbourne City Centre?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Pullman Melbourne City Centre on 15 Dec 2024 start from AU$220.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Pullman Melbourne City Centre?

Valet parking is available for AUD 60 per night.

What time is check-in at Pullman Melbourne City Centre?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Melbourne City Centre?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Pullman Melbourne City Centre located?

Located in Melbourne Central Business District, this hotel is within a 5-minute walk of Bourke Street Mall and Melbourne Central. Regent Theatre and Queen Victoria Market are also within 15 minutes. Melbourne Central Station is 6 minutes by foot and Parliament Station is 10 minutes.

Pullman Melbourne City Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 212 out of 357 reviews" "
Rating 8 - Good. 92 out of 357 reviews" "
Rating 6 - Okay. 29 out of 357 reviews" "
Rating 4 - Poor. 17 out of 357 reviews" "
Rating 2 - Terrible. 7 out of 357 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked almost everything at this hotel. Will stay here again.
Stayed 5 nights in Nov 2024

8/10 Good

Louise Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice facilities, right next to the shops.
Stayed 3 nights in Nov 2024

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. Right next to China town.
Stayed 2 nights in Nov 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a busy area of Melbourne.
Stayed 1 night in Oct 2024

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a good location, nice rainfall shower, large tv with many channels
Stayed 4 nights in Oct 2024

8/10 Good

Cheryl

Liked: Staff & service, amenities, property conditions & facilities
The daily housekeeping a bit average. 4days no replenishment of toilet paper. 1and a bit rolls for 4days. I did ask twice, to no avail. Everything else pretty good.
Stayed 4 nights in Oct 2024

6/10 Okay

glenn

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is what it is
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Just hop off the tram and in the door ( 10 steps away)
Stayed 2 nights in Oct 2024

6/10 Okay

Antonio

Disliked: Staff & service, amenities, property conditions & facilities
Didnt like it
Stayed 4 nights in Sep 2024

4/10 Poor

Jiayu

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
No good service in the morning breakfast area rude stuff
Stayed 3 nights in Sep 2024

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with fantastic club bar on level 15. Clean, handy to all shops and restaurants.
Stayed 2 nights in Sep 2024

8/10 Good

Shehan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient central location, with clean rooms and good service overall. Depending on your room location you might get stuck looking out onto a dark alleyway. Lighting in general was an issue during my stay. Recommended for business trips, but I wouldn't stay here if I was on vacation. Key card stopped working on last day, 2 hours prior to checkout time. This was quickly resolved by front desk.
Stayed 5 nights in Aug 2024

8/10 Good

Miranda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would have given this stay an excellent, however there was an issue on check-in, reservations could not be found, which was eventually resolved. Checkout was worse, the lady didn't even say hello, or asked how our stay was. She was overall unfriendly. Otherwise the amenities themselves were great, and we really enjoyed our delicious breakfast.
Stayed 1 night in Sep 2024

10/10 Excellent

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay.
Stayed 2 nights in Aug 2024

8/10 Good

Manoj Kumar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast should be complementary.
Stayed 5 nights in Aug 2024

6/10 Okay

Sonia

Business traveller, Travelled with partner
Liked: Cleanliness
Location was great but the line at reception went on for way too long Restaurant was closed for most of our stay Room cleaning was on request
Stayed 2 nights in Aug 2024

4/10 Poor

Kerrie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff were terrible, hardly spoke English, breakfast very average
Stayed 4 nights in Jul 2024

10/10 Excellent

Wenqian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Awesome room. Great breakfast. Super convenient location.
Stayed 1 night in Jul 2024

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff fantastic and smooth check in and check out. Excellent room condition
Stayed 1 night in Jul 2024

4/10 Poor

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Started off amazing ended horribly.
Im giving this place 2 stars, The Check-In was a breeze staff was friendly and clear with instructions i asked of i could have car valet as an addition definitely wouldnt recommend especially if you have a modified vehicle with big wheels. Night 1 was amazing Night 2 great asked for ice and it was brought to the room immediately. Check-Out this is where it goes from 5 to 2 stars. Early in the morning i could hear my car being moved around multiple times along with the wheels losing traction a few times.. If you're wondering how i know its my car its because its a v8 and loud and i just know my car. On check out i advised from desk that i was checking out and i requested my car giving them the tag i was given on Friday night while waiting i wasnt really told where to wait or what to do after. I waited and seen someone holding my keys so assumed they were going to get it and followed them to the pick up point another car was being picked up by another Check out residentee. I was asked what was i waiting for and i advised that i was waiting on my car told the woman that the keys in her hand were for my car in which she went and got my car.. Car was dropped off i got in and moved my car to the side while i looked for directions out of the city.. while waiting the woman come running up to my car telling me to get out of my car telling me it wasnt my car she had taken the keys off of me accusing me lying.
Stayed 2 nights in Jul 2024

10/10 Excellent

Damion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights and would stay again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for shopping and restaurants
Stayed 1 night in Jul 2024

6/10 Okay

Vrushali, Chatswood

Stayed 2 nights in Jul 2024

10/10 Excellent

Lee-Arn Tiniwai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you love shopping, eating out and coffee, you need to stay here, it's so close to everything. The staff here are always so friendly and are always so helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Wonderful
We had a lovely stay. Room was spacious and clean. Janer at the front reception was very friendly and helpful. Will definitely stay again.
Stayed 1 night in Jul 2024

General hotel information

Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
2:00 PM
Check-Out Time
11:00 AM
Star Rating
5.0