2/10 Terrible
alec
22 Nov 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was in a great location and the lady on the front desk was very personable and friendly. However, after this completely shambolic - water damage due to broken jacuzzi above my room, they didn’t seem to care, gave me a cheap bottle of wine the day before checking out so not practical and the ceiling looked as though it was going to let water in, the noise was so loud with it on as was next door who had screaming matches at 7 am, walls are too thin. Incredibly dated, safe didn’t work and spent hours trying to sort but lack of communication meant I felt it was my fault, but the instructions weren’t correct and it had an override to any code, I understand they want to save energy but no fresh towels in 4 days, no minibar price list or QR and the WiFi didn’t work for 3 days in my room. With no English channels, noise from next door and upstairs jacuzzi I couldn’t do any work and wandered the streets instead. Considering this was the upgraded room, this is a really bad hotel
alec
Stayed 4 nights in Nov 2024