Merchant Street Market Tours and Activities

Great location, comfortable bed and pillow. Decent size room, not immaculately clean as there was hair hanging on the lampshade. The main issue was different types of noise - unfortunately my hearing is sensitive. I have had a private hot tub room. In other hotels, the jet was always off until it is being turned out. However the jet in the hot tub at this hotel turned itself on even tried turning it off numerous times. I did not realise that on my first night therefore there was a low pitch humming noise which disturbed my sleep. I had turned the main switch off on my second night to stop the noise. However, the washing machine in the staff room next door started at about 7am in the morning which disturbed my second night of sleep. The hotel compensated with a 30 minutes massage which was greatly appreciated. But on the forth night, I had no control of the hot tab in the room next door...it was on the whole night. I could not sleep and asked to change to a quiet room, appreciated that the hotel staff was very helpful and changed to a quiet room. I was being charged for that room rate, difference is only by cents but I felt that I was being punished by the noise as well as the inconvenience. I did not have decent sleep 3 out of the 4 nights of my stay. Breakfast quality was good however the portion size was far from generous. Especially the amount of bake beans offered, it was served in a tiny relish pot which contains barely couple of tea spoons worth of

Our experience is probably a one-off but it doesn't offset the subpar experience. First of all, I want to say the staff were amazing and were responsive. I assume they did all they could in their power but I don't know that all of them did this. The front desk staff that worked the late night shifts for sure did. So this was much appreciated and probably the only reason I'd return. Second, the room we were given had a bunch of issues, from a safe that didn't work, poor water pressure, a sink that wouldn't drain, dirty towels, no hot water, and worst of all bugs. The bugs were the final straw and only once this was brought to their attention did they change our room. The room they moved us to was not the same type of room and no reimbursement was even issued. For the price paid and the 5 star rating of this property they fell way short of what was expected. It was unacceptable.

Perfect looking Hotel l love the look